Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the costumes, noting that the fabrics and detailed craftsmanship consistently exceed expectations. Many people also appreciate the remarkably responsive customer support team, who readily assist with sizing questions, alongside exceptionally fast and reliable delivery. Buyers often highlight how well the items fit when following the provided guides carefully.
Some people were dissatisfied with specific product details, mentioning that the included masks occasionally arrived stretched out or did not fully match the online photos. Additionally, a small group of reviewers noted occasional shipping delays or experienced minor sizing discrepancies.
Haven’t received order, reached out via email and haven’t gotten a reply yet
UnibuyPlus 回复2025-10-08
We’re truly sorry for the frustration and delay in our email response. We understand how worrying it is when a package seems missing.
After checking, your order was shipped on time and tracking shows it has already been delivered. We also contacted the courier immediately after receiving your message and obtained the delivery photo as proof, which we’ve already shared with you by email.
We sincerely apologize again for the slow reply — we’ve been handling an unusually high number of inquiries recently, but we’ll make sure to respond faster moving forward.
When I had questions, the response time was very quick and the product arrived in great shape. It was on backorder, so I had no set date it would arrive, but after reaching out to them, it was shipped soon after.
Following the company did refund the product.
Quality was poor and a terrible smell. I only attempted this order because it showed the heel was lower than our good quality boots from another source. Not only did they not look good, the heel was the same height and very uncomfortable fit. The cost of a return was not worth the attempt. All money lost.
UnibuyPlus 回复2025-10-01
We are truly sorry for the poor experience this order caused you. The quality and fit you described are unacceptable and do not meet our standards. We take full responsibility and have already removed this product from our store permanently.
Please contact our customer service team at your earliest convenience — we will ensure you receive a full refund right away. Thank you for your honest feedback; it helps us do better and prevents the same mistake from happening again.
Half a dozen seams failed within hours. Plastics snapped, fabric tore, and pieces fell off. Absolute waste of money.
UnibuyPlus 回复2025-09-27
We are truly sorry for the disappointment this costume caused you. Your experience is not what we want for our customers, and we sincerely apologize.
To make this right, we’d be glad to remake a new suit for you free of charge. Our customer service team has already reached out to you by email — please kindly check and confirm whether the size was a proper fit, since a tighter fit can sometimes put extra stress on the seams. This will help us ensure the new costume turns out perfectly.
We truly appreciate your feedback and will also strengthen our quality checks so the same issue won’t happen again.
Multiple seams failed. Plastics snapped and pieces fell off within hours. Do not buy the Deadpool suit.
UnibuyPlus 回复2025-09-27
We are truly sorry for the disappointment this costume caused you. Your experience is not what we want for our customers, and we sincerely apologize.
To make this right, we’d be glad to remake a new suit for you free of charge. Our customer service team has already reached out to you by email — please kindly check and confirm whether the size was a proper fit, since a tighter fit can sometimes put extra stress on the seams. This will help us ensure the new costume turns out perfectly.
We truly appreciate your feedback and will also strengthen our quality checks so the same issue won’t happen again.
Great materials, great comunication and package tracking and came about a week before it was supposed to. Only thing i dont like is that the belt is too large but i can fix it
I purchased the Jin gauntlets gloves from Tekken 8. I didn’t have a problem navigating through the website but once the gloves arrived I was pretty disappointed. I payed over $200 and that’s not even including shipping costs. I put the gloves on and already one of the straps ripped off so now I have to take time from my day and even more money to fix them. The gloves should be listed for $60, not $200.
UnibuyPlus 回复2025-09-05
We’re very sorry for the issue with your Jin gauntlets gloves. We sincerely acknowledge this was caused by our oversight: we didn’t do enough in packaging design, nor consider the risks of international shipping in the product structure, and we also failed to communicate clearly with logistics about the item’s fragile points.
To prevent this from happening again, we have temporarily taken this product down and will only relist it once the design and durability are improved.
For your case, we’d like to fully cover the repair cost as compensation. Please kindly share the bill with us when available.
Thank you again for your feedback, it really helps us do better.
Communication was great, I ordered a custom size and a team member asked for specific measurements and even provided a video guide on how to measure certain parts that were required. Delivery was quick, and the quality of the costume was really good for the price, would shop with again.
The accessories are great and super comfortable, however the fabrics used for the pants and shirt ripped almost immediately. However other times my finds have used this site have been satisfactory.
But there materials for the base clothing leaves something to be desired.
UnibuyPlus 回复2025-08-20
So sorry to hear about your experience and truly appreciate your feedback.
We’d be really glad to remake the shirt and pants for you to express our apology.
Also,our design team is now working on fabric upgrades to improve durability and prevent similar issues in the future.
Thank you for bringing this to our attention,we’ll do our best to make it right.
Bought the Superman Ver. 2 suit recently. While the design itself is cool, the stitching quality is poor — lots of loose threads that start to unravel if pulled, and even a loose button. At $250, I expected a higher standard of workmanship. It’s usable after reinforcing the seams, but for this price, the suit should not arrive in such a rushed condition. The exact same product is sold at numerous other online stores aswell.
it rides up a little, the balaclava is too small, the belt velcro doesnt extend enough, and it is very hot to wear. other than that, pretty good fit overall. Love it
The product came in one piece although it was left in the rain but I think that was the delivery problem. The shoes where high quality and my friend loved them
Package not delivered at the address indicated. Where is my package?
UnibuyPlus 回复2025-05-06
We’re sorry to hear you haven’t received your package. According to the tracking information, your order was delivered to a local pickup point, but it was not collected and has since been returned to us.
Both the shipping company and our team have tried to contact you multiple times without success.
Please get in touch with us as soon as possible so we can help resolve this for you.
I paid extra so the costume would be custom made to size, I've just received it and the measurements are wrong to the measurements i gave, it's far to big, the boots are also 3 sizes to small i need the costume in 3 days time, and they are not helping
UnibuyPlus 回复2025-05-02
We deeply apologize for the issues with your custom-made costume. We understand that the size measurements were incorrect and the boots didn’t fit as expected. This is certainly not the experience we want to provide.
We also understand the urgency, but due to our location in China and logistical challenges, we were unfortunately unable to replace the costume in the requested time frame.
We’ve considered several ways to help resolve the size issue, including offering to cover the cost for a local tailor to adjust the costume for you. Unfortunately, we understand that this option was not acceptable to you.
As a solution, we are offering a full refund for your purchase. Additionally, we would like to provide extra compensation to help you purchase a suitable replacement locally.
Again, we are very sorry for the inconvenience this has caused and appreciate your understanding. Please let us know how you'd like to proceed.
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