UNice Hair

Hi Graci!Thank you so much for taking the time to share your shopping experience. We sincerely apologize for any inconvenience or disappointment you may have experienced. Your feedback is crucial to us, and we value every customer's shopping experience. We sincerely apologize for the inconvenience caused by the delivery time exceeding expectations. While our delivery service is usually very efficient, our logistics partners may occasionally experience delays. Regarding the "pungent chemical odor" you mentioned, we understand that this odor is likely a normal new-grown smell resulting from the wig being sealed for extended periods during production and packaging, and is not a harmful chemical substance. We suggest you place the wig in a well-ventilated area for a period of time before first use; the odor will usually dissipate naturally. Please provide your order information or contact us via email. We will arrange a dedicated customer service representative to handle your issue and ensure a satisfactory solution. We fully understand your feelings and sincerely hope to have the opportunity—through our follow-up services—to demonstrate our sincerity and our unwavering commitment to continuous improvement and the pursuit of excellence. We once again offer our sincerest apologies for any inconvenience or negative experience caused by this situation. UNice Customer Service Team