UNice Hair

Hi Madison Wooley!Thank you so much for taking the time to share your shopping experience. We sincerely apologize for any inconvenience or disappointment you may have experienced. Your feedback is crucial to us, and we value every customer's shopping experience. We sincerely apologize for any inconvenience caused by the longer-than-expected delivery time and delayed tracking updates. While our delivery service is generally very efficient, delays can occasionally occur with our logistics partners. We noticed that your package is still in transit, which has obviously caused you considerable inconvenience and distress. We will assign a dedicated customer service representative to follow up on your logistics progress to ensure you receive your package as soon as possible. We fully understand your feelings and sincerely hope to have the opportunity—through our follow-up services—to demonstrate our sincerity and our unwavering commitment to continuous improvement and excellence. We once again offer our sincerest apologies for any inconvenience or negative experience caused by this situation. UNice Customer Service Team

Hi Iris Houston!Thank you so much for taking the time to share your shopping experience. We sincerely apologize for any inconvenience or disappointment you may have experienced. Your feedback is crucial to us, and we value every customer's shopping experience. We sincerely apologize for the inconvenience caused by the longer-than-expected delivery time and delayed logistics status updates. While our delivery service is usually very efficient, our logistics partners occasionally experience delays—which have obviously caused you significant inconvenience and frustration, and are certainly not the shopping experience we want for you. Regarding your feedback about the damaged drawstring upon receipt, we have provided you with a return label to facilitate a free exchange. We will assign a dedicated customer service representative to follow up on your after-sales issues and ensure a satisfactory solution. We fully understand your feelings and sincerely hope to have the opportunity—through our follow-up services—to demonstrate our sincerity and our unwavering commitment to continuous improvement and the pursuit of excellence. We once again offer our sincerest apologies for any inconvenience or negative experience caused by this situation. UNice Customer Service Team

Hi Dionya Reed! Thank you so much for taking the time to share your shopping experience. We sincerely apologize for any inconvenience or disappointment you may have experienced. Your feedback is crucial to us, and we value every customer's shopping experience. The issue with your order may have been purely accidental, which is certainly not the shopping experience we expected. We understand your request for a refund of your paid membership benefits and sincerely apologize for the automatic refund. Regarding the quality issue you reported, we promise that every customer receives 100% human hair. If there are any after-sales issues, we will help you resolve them. We will immediately arrange for a dedicated customer service representative to contact you, handle this order, and provide you with a satisfactory solution. We sincerely hope you can give us another chance to regain your trust. Thank you again for your patience and understanding. If you have any further questions or need more assistance, please feel free to contact us by email. We are happy to help you. UNICE Customer Service Team

Hi elaine dillard!Thank you so much for taking the time to share your feedback on your recent shopping experience. We sincerely apologize for the disappointment and inconvenience you felt after receiving the wig. We fully understand your feelings. The product you expected did not meet your expectations, which is certainly not the service experience we intended to provide. This clearly falls short of our service standards. We are committed to sending every customer the correct product and high-quality human hair. We also understand that this odor may be a normal new hair smell caused by the long-term sealing during the wig's production and packaging process, and is not a harmful chemical substance. We suggest you place the wig in a well-ventilated area for a period of time before first use; the odor will usually dissipate naturally. We have carefully recorded the issues you mentioned. Please rest assured that we will assign a dedicated customer service representative to follow up on your case to ensure your after-sales needs are thoroughly resolved and to provide you with a satisfactory solution. We are always committed to providing better products and services. We once again sincerely apologize for the unpleasant shopping experience this has caused you. We value the trust of every customer and hope to have the opportunity to make up for the disappointment caused. If you need any further assistance, please feel free to contact us. UNice Customer Service Team

Hi Paula T! Thank you so much for taking the time to provide feedback. First of all, we sincerely apologize that the hair you ordered did not meet your expectations for quality. Regarding your feedback about the hair falling out and tangling, this is absolutely not something we want our customers to experience. We take product quality very seriously, and we ensure that all products shipped are 100% human hair. Hair tangling is often caused by multiple factors—not only related to hair quality, but also friction during wear, pressure while sleeping, or improper washing and care methods (such as vigorously combing from the roots, not using a special conditioning solution, or not wearing a hair stand when storing). These can all accelerate hair tangling. With proper care, a high-quality human hair wig typically lasts 12 months or even longer. If severe tangling occurs, you can try using warm water and a moisturizer. Regarding your order issue, we will arrange for a dedicated customer service representative to contact you as soon as possible to handle your after-sales problem promptly. We highly value the trust of every customer, and therefore, we hope to provide you with a satisfactory solution. Thank you again for your patience and understanding. If you have any further questions or need more assistance, please feel free to contact us via email. We are dedicated to serving you. UNice Customer Service Team