感谢您将您的担忧告知我们。对于您从 Las Vegas 到 Wisconsin 的家具配送延迟和混乱，我们深表歉意。
配送状态
我们想通知您，您的配送已安排在 2024 年 7 月 9 日上午。我们理解等待和相互矛盾的信息令人沮丧，感谢您的耐心。
采取的措施
追踪与确认：您的物品目前正在运输途中，我们已确认配送日期和时间。
改进沟通：我们正在审查沟通流程，以确保客户能及时收到关于货物的一致更新。
展望未来
如果您在预定配送前有任何其他问题或需要更多信息，请随时直接联系我们的客服团队。我们随时为您提供帮助，确保您搬家的最后一步顺利进行。
感谢您的理解与耐心。
此致，
Customer Service Team
United Regions Van Lines
United Regions Van Lines 体验总结：我拿了3个报价，还查了搬家公司的评价。
和Matthew Reagan（销售）聊过，他人挺好，我所有问题都耐心解答。我问他有什么坑，他让我挺安心的。报价还行，一家公司，没有中介。他说能很快把家具送到。谈到了1到17天的时间范围和保险。他说这两样都不成问题（这是我的第一个错误）他还说他会是我整个搬家过程的联系人。
提货当天，搬家工人迟到了2小时，开着一辆租赁卡车来的。我问为啥不用公司的车，他说他们的车在维修，想让我们尽快出发。他们看到东西时也笑了，说我们被低价骗了，费用会多很多。大约4千美元，但我们已经骑虎难下了。不得不通过Zelle付款（我的第二个错误）司机让我签更多文件，问我们想要什么时候送达。我说明天。他说不可能，必须至少定7天后，他自信货物会直接送到。他还劝我别买保险，说没必要，费用太高。因为他们的打包挺仔细的，我没买。我索要文件副本，他说当晚发给我。我拍了手机照片以防万一。第二天，没有文件，没有电话。我打电话给Matthew（销售），他说他现在帮不了我，把我转给客服。Amanda（客服）也帮不了我，因为她也没有文件。正值阵亡将士纪念日周末，她下午2点发邮件说我没付够钱，所以货物不会被处理。我尝试打电话，没人接。我们等到周二（尽管他们说整个假期周末都在工作）。周二我和Phyllis谈，她也不知道货物的情况，但会联系调度并回电。哦，别忘了那个1到17天。它不是从提货日开始算，而是从你要求的送达日期开始算。好的，细则。所以司机让我们改的7天，变成了1到24天。
我连续3周每天打电话。我女儿、女婿、1岁和4岁的孩子睡在充气床垫上，没有家具。
没有人给过我任何关于物品位置的状态更新或信息，直到第3周Phyllis打电话来说家具会在周六送达。正好24天。一辆破旧的黄色卡车（不是公司的）出现了。所有东西看起来像是被随便扔进去的。所有箱子都损坏了，家具也损坏了。壁炉我们额外付了特殊处理费，结果被毁了。有家具丢失，还有一个装着不可替代的纪念品的盒子不见了。我打电话告诉他们并立刻发了照片。我和Tina谈过，她说会回电给我和Matthew……什么都没发生，还在等回电。Phyllis只回过一次电话，说她在打听，会回电给我。
我犹豫写这篇评价，因为我需要United Regions Van Lines帮我们找到丢失的物品。但他们除了让我向第三方供应商报告丢失和损坏物品外，没有提供任何帮助。
We have made multiple cross country ad regional moves. our experience with United Regions Van Lines was BY FAR THE WORST MOVE EXPERIENCE WE HAVE EVER HAD. There were so many issues with the move, start to finish that I will "highlight" only a few of the most egregious items.
1) The "REAL COST" We did a full video walk through with the sales agent (100% of every room and every closet). We also described an off site storage unit, including ALL contents, therein. United sent one 26' box truck, even though I told the agent that within the past year we had moved 90% of the items and it took two full 26' Box Trucks. Still, they showed-up with one 26' Box Truck.
They did, of course, have to call for a second 26' truck. After packing both trucks full, I still had to go to Penske and rent another 20' Box truck to move what United Van Lines was not able to include. Again, there were NO new pieces or items that had not been moved 11 months earlier.
2) After loading the items and, of course with their two trucks now locked with our goods, the lead packer / mover tells me that before they can depart he needs to review the "new cost" with me, and to collect an additional deposit. They had packed the household goods and trucks so slowly, that it was now around 10PM local time. I was beyond shocked to find that the cost had now increased by over 70% (From ~$10k to over $17k). Again, this was after I had to rent and self load / move a 3rd 20' Box Truck).
3) Arrival and "Professional Packing Service".... When unpacking, we found considerable damage and outright destruction of several items, some of which are expensive lamps and furniture. We have filed a damage claim and are hopeful we can resolve the loss without lawyers.. but whatever it takes.
4) Packing "Technique" - Note from above comments the huge jump of 70%+ cost and the fact of their not being able to fit the move into the 1 truck they provided, nor the 2nd truck they later sent.... Also note they charge by size of move vs. weight of move.
When unpacking we found a huge number of boxes (~20+) that felt unusually light weight. This was because the "Professional Packers" had repeatedly used their Large size boxes for very small light weight items. A few examples, a light wooden serving bowl tossed in the bottom of a large box. covered with a single dish towel and some packing paper. Many large boxes had single flower pots in the bottom and a small amount of packing paper. Another large box had only two small plastic legs for a small TV. No TV.. Just the 2 plastic legs, no packing material. Another large box had 3 TV remote controls and an extension cord.... Enough said. Clearly, these Large boxes ate a great deal more truck space then would have the appropriate small box. Was this intentional to increase cost or just poor quality packing job? No way to prove that out, but it absolutely served to increase move size and related cost.
Finally, and I feel stupid for not placing more focus on the fact that United Regions Van Lines does not accept any form of credit card... Cash / Bank Draft Only policy.
It appears clear to me that most any reputable credit card provider would be more than willing to argue the and find ample cause to back-charge them, on behalf of their card holders.
We will, of course, NEVER AGAIN consider United Regions Van Lines.
This company seems to be burying its reputation under negative reviews and aliases.
I tried moving with these guys, communicating with Phillip Champion the majority of the time. We agreed to a great price for a no-packing 1700 mile move, and the first red flag was that, despite not being advertised as a "meet it or beat it" company, Phil kept lowering the price when I'd communicate with him. At first it was because I was military, then it was because I found companies with cheaper prices... and "we have more experience," is what I was told, "so even if we can't beat their price, we got real damn close, and you should absolutely go with us."
Long story short, the requested down payment was enormous - about 1/3rd of the cost of the move - and we initially agreed to pay a quarter of that up front and then just pay the rest by the time of the move. We paid the initial amount and gave them a pending check for the rest of the amount, which they promised they'd only cash once we were ready.
We did more research, and then found out that this company has a horrible reputation of faking their years in business in addition to holding movers' possessions hostage once they've arrived. Naturally, we sought to cancel at this point. It was also around this point that we noticed that the company accepted the initial payment under the name of "Moving Nation," which obviously is no United Regions Van Lines. I can only assume that this was their former alias, and based on everything I've heard, I believe them to be a broker. Their contract doesn't let you cancel if you're within 10 days of the move, which I can only imagine is so that you can't cancel when you realize that you were brokered out.
After I sent an email requesting to cancel, the check was cashed, and I was charged the other 3/4s of the down payment. Phillip promised that this amount would be refunded to me in the form of a check sent in the mail. I was not told I would be receiving the initial 1/4 back, though.
This all being said, I recently contacted my bank and ordered a charge back as it's been nearly two weeks, and I do not know if that check for the 3/4s was ever sent, nor do I have reason to believe that it was. I also wanted to get that initial 1/4 back, since, for some reason, they didn't send that.
Do not trust these people with your money! I had to get my debit card and account number changed so I could be sure they couldn't charge anymore.
United Regions Van Lines 回复2024-06-05
感谢您将您的担忧告知我们。我们非常重视欺诈指控，致力于以透明和清晰的方式解决您的关切。
1. **定价与折扣**：我们的目标是提供有竞争力的价格，满足客户需求，包括为军人提供折扣。根据竞争价格调整报价是常见做法。如果因此造成任何困惑，我们深表歉意。
2. **定金与付款条款**：我们对付款有明确的政策，包括定金和收费时间。我们从未承诺收到支票后不兑现。任何协议都符合我们的标准流程。
3. **公司身份与别名**：我们以 United Regions Van Lines 的名义运营，不使用别名。您提到的 "Moving Nation" 不代表我们公司。我们在所有交易和沟通中保持身份清晰。
4. **取消政策**：我们的取消政策在合同中明确规定。我们遵守这些条款，以确保对所有客户的公平和透明。声称我们是中介并扣押物品的说法毫无根据，不符合我们的商业实践。
5. **退款与拒付**：如果您在合同条款内要求取消，退款流程应遵循我们的标准程序。如果存在任何误解，我们愿意审查您的案例以确保正确处理。我们没有扣留合法退款的意图，致力于解决任何差异。
我们坚持提供公平可靠的搬家服务。如果您有任何其他问题或需要额外帮助，请随时直接联系我们的 Customer Service Team。我们旨在及时解决和解决任何合理关切。
感谢您的理解。
此致，
Customer Service Team
United Regions Van Lines
如果我能给这家公司打负分，我会毫不犹豫。这家公司用掠夺性商业手段骗客户。
我们最近从加州搬到了阿拉巴马州，向几家公司询价。United Region Lines的销售员Eric非常棒。整个报价过程是通过视频聊天完成的，他让我们带着他参观公寓，展示所有物品并记录在案来估价。United Regional给我们的报价和其他公司差不多。因为Eric，我们决定选他们，而且我们以为他们和United Van Lines是同一家公司，后者是大公司、信誉好。
我们付了定金，约定10号取货、16号送达。7号晚上，我们接到电话说第二天早上8点就来取，让我们准备好搬家尾款，现金或汇票。显然我们没准备好让他们提前两天来。我们极力争辩这不符合约定，但他们态度强硬，"要么接受要么放弃"，他们很忙，如果不满意我们可以取消搬家，他们会扣下定金。我们别无选择，只能熬夜打包。
第二天，两个男的开着一辆普通的白色箱式货车出现，要求在开始装货前付尾款，我们交了现金。然后他们四处查看我们的箱子和家具。我们被告知实际体积比报价多，他得联系办公室才能开始装。我指出公寓里所有东西都在报价单上，没有额外的。但不管用，他们办公室也不在乎，约定的报价突然从8K涨到了16K。又是"要么接受要么放弃"，取消的话定金也扣。我的租约只剩2天了，根本找不到其他搬家公司，我们又累又无奈，只能和他们谈判。最后我们同意多付2.7K，他们只搬箱子和个人物品，不搬家具。在我看来，买新家具比搬我们现有的好家具更划算。2天内根本卖不掉家具，所以我们送掉了一些，付钱让人把剩下的搬走。
不幸的是，这出闹剧还没结束。他们本该打电话通知送货时间。我们没收到消息就主动联系。打了无数电话和留言，始终没人回应，终于在15号联系上了一个真人，结果我们本该第二天送达的物品还堆在加州的仓库里，他们也不知道什么时候能装车，更别提送货了。我们再次争辩报价承诺16号送达，但他们表示只要在取货后30天内送达就行。经过无数天打电话问进度，22号终于装车，被告知17天内送达。
周六25号上午10:40，他们打电话说会在阵亡将士纪念日送货，但货车太大进不了狭窄的街道，无法送到门口，需要额外付800美元才能送货上门，加上之前谈好的2.7K也要用邮政汇票支付，否则不送货。邮局周六下午2点关门，再次给我们施压。我跑了4个邮局才找到有汇票的。
经历这一切后，我的物品在阵亡将士纪念日第二天才到。大部分箱子都损坏了，连贴了易碎标签的箱子也被粗暴对待。箱子被扔在我新公寓里，一小时内就被搬走了。取货时 painstakingly 填写的清单根本没用来核对送达物品，也没给我一份副本。到现在我都不知道我的物品是否全部送达。
这是我人生中最可怕的经历，United Regional Van Lines靠着United Van Lines的好名声和信誉吃饭，擅长给顾客施压、 predatory on their customers，我现在看到的每条评论都是同样的故事。我惊讶BBB还没收拾他们，他们应该被关停。
========回复下面的评论=======
你们的回复总是替你们辩解、责怪客户，不幸的是有很多类似的评论。顺便说一句，损坏的电视是你们员工打包的
United Regions Van Lines 回复2024-06-05
感谢您将您的担忧告知我们。我们重视透明和准确，希望清晰详细地回应您提出的问题。
公司身份：我们与United Van Lines没有关联。我们一直如实介绍自己，关于名称的混淆令人遗憾，但并非我们故意误导。
取件日期和付款：根据合同，取件窗口是5月8日至10日，最早送达日期是16日。我们在7日晚上联系您安排提前取件，这在约定的窗口期内。要求现金或汇票支付尾款是为了送货，不是取件。这在您签署的合同中有明确说明。
费用未增加：运单与原始估价一致，没有额外费用。任何关于费用增加的说法都不准确。约定的金额在整个过程中都得到了遵守。
送货沟通：我们的送货窗口是取件日起0-17个工作日。您的货物在第11个工作日送达，在约定的时间范围内。我们清楚地沟通了这个送货窗口，送货在合同期内完成。
额外送货费用：使用较小卡车的费用是因为街道尺寸限制，大卡车无法安全通行。这笔费用是必要且合理的，以确保您物品的安全送达。
物品损坏：对于客户打包的箱子受损我们表示遗憾。但客户打包的箱子确实更容易受损。我们建议您通过我们的第三方理赔处理商提交索赔，我们会协助您完成这一流程。
我们坚持提供准确公平的服务。如有任何问题或需要进一步帮助，请随时直接联系我们的客户服务团队。
此致，
客户服务团队
United Regions Van Lines
Northernrelo
Next Stop Relocation
Extra Mile Vanlines
Us Moving services
Allegiance Van Lines
SEKA Moving
American Van Lines
TWO MEN AND A TRUCK