Multiplier is a leading global employment platform that makes it easy for companies to employ teams internationally. Its proprietary technology simplifies the employment process by managing the complexities of local compliance, labour contracts, payroll, benefits and taxes.We enable companies to manage their distributed teams via a simple dashboard while taking responsibility for local labor law compliance on their behalf. We are passionate about creating a world where people can get a job they love, without having to leave the people they love.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely helpful staff and responsive customer service team for consistently resolving inquiries quickly, politely, and very professionally. Consumers also deeply appreciate the smooth user experience and efficient assistance provided with everyday payroll tasks and official documentation needs.
Though some reviewers were not happy with the overall service, mentioning severely delayed responses, unresponsiveness, and frustrating communication issues regarding payroll or system access. A few people also felt that the online platform was unnecessarily restrictive and that support members occasionally struggled to provide clear resolutions for urgent problems.
I like the platform, it is simple and easy to use, plus they always pay on time.
However, I would love to have someone (person with a name) in charge that we can reach out with doubts or corcerns that is part of the local team where I am. I feel that having to deal with someone different each time I contact support is at a point exahuisting because I have to explain over and over a certain situation or insist with someone else because a matter has not been solved.
It was great because I always get a response that is really very detailed and well explained. The staffs were really friendly and very approachable.
Whenever I have concerns, Deepika always helped me and I appreciate it a lot.
To be honest as a user, Its a wonderful platform and Priyanshi is the best Relationship Manager for all payroll related services. For the past 2 years I am associated with Multiplier it and you have been always very efficient in your responses and timely solutions. You know how to handle all tasks professionally and your knowledge in country laws n taxes is something which helped me and many more.
They constantly fail in making payments at the same day every month. Sometimes the pay a 17, sometimes a 21 an so. I can be sure that the salary payment is going to be done but they are always unstable with the payments dates and that is really annoying.
However I gotta say that the customer service is very nice an that the workers are very attentive and respectful.
Nothing that Multiplier handles in my payroll and vacation management process works without issue. Without fail, if something can be handled poorly or overlooked, you can be sure it will be. Nothing went smoothly since I was forced to work with multiplier. It's been a constant struggle. Sure they're quick in fixing the issues they created in the first place.
prompt reply and support to any inquires.
I like the Multiplier platform where many resources such as salary calculation, etc are available.
I also appreciate the window contact Priyanshi Jain to look after our case closely.
-Pros
Responsiveness, the team has a brilliant response time.
The local team (Mexico) was supportive with the workers.
Escalation management - the team rapidly gathered the pertinent team to resolve the issue at hand, higher management was extremely proactive in providing solutions.
-Cons
Translation mistakes on certain local contracts. This one in particular didn't sit well with anyone (Employees, Client and us (EOR partner)) as it raised trust issues. This is a critical piece in terms of compliance, quality and demonstrating expertise.
Once the translation issues were resolved we still found typos, which delayed the onboarding process a bit.
Contract edits - we had to request multiple edits and the system didn't allow. Documents were coming via email and platform which was a bit confusing. At someone we didn't know which document was the final version.
Quoting - although there's an online calculator, we were asked to request a quote separately, which defeats the purpose of the calculator. I've requested a confirmation of numbers for Chile (2 days have passed and we still don't have numbers).
Summary: We started working with Multiplier recently and I'm certain we will improve the dynamic.
Thank you all for the support from the team collaborating with us,
The experience with Multiplier was great. The customer service was spectacular as they were very responsive from the start with my contract requests.
The only thing that confused me was that I had been emailed from Multiplier to fill out and submit Payroll & Compliance forms, which in the end was handled by Multiplier. But again customer support was great and cleared things out for me quickly.
Very supportive and responsive team. our Account Manager, JP Payongayong, is always reachable even if it is outside his office hours, much appreciated to answer to queries and issues.
Prem Deshmane, who works with us patiently on global payroll services and providing requested information promptly to help in decision making.
Committed to getting the right outcomes.
Sometimes the web UX can be unintuitive, so finding the information is not immediately apparent. E.g. setting a base salary does not provide feedback on what the company outgoings will be (i.e. plus statutory contributions and fees). You have to use a different screen to review beforehand.
They have always been able to talk to the account manager in short order and usually get the right outcome.
Unclear vacation plans!
I had to take to a couple of days off due to family urgency. I didn’t know which leave type is the right one, so I asked them if there is a leave type for this urgency but they applied to a parental leave without even discussing the consequences of this.
The consequences are:
- paying extra health insurance
- I have to apply this parental leave to the state
- Salary cut
What a bad user experience!
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