Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience you encountered during your onboarding process. We take these concerns very seriously and have shared your review with the appropriate teams. We have asked that they contact you ASAP to address your concerns. We appreciate you bringing this to our attention.
Thank you for taking the time to provide your feedback, Pete. We are so sorry for the negative experience you had while using our property management services. We deeply apologize for the issues that you encountered while your home was under our care. Please know that this is not the typical standard that our owners can expect while under our management. We aim to show each owner our dedication to their home's success, and continually look to improve our services in order to promote exceptional vacation experiences for our guests, while taking the stress off our owners. We apologize that this was not the experience you had when your home was under our care and will work to ensure that any areas of concern are appropriately addressed. We will be reaching out to you via the Find Reviewer option for additional information in order to follow up with the appropriate parties. We look forward to your response. Thank you!
