Very nice, enjoyed our stay
The condo was as described. Very clean and comfortable.
About Vacasa
Data updated- Website
- vacasa.com
- Category
- Travel & Vacation
- Location
- United States · Portland
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 78% (32/41)
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Is Vacasa legit?
Vacasa (vacasa.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 78% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 78% of negative reviews. Last updated 2026-08-10.
What people say
This was by far the worst company !!!
This was by far the worst company I have ever rented from! The day of my reservation they didn't have my reservation even with a confirmation! They took hours to find it and then lied and said the house wasn't ready and they had to put me somewhere else and then said they would compensate me for the trouble but I had to pay again! 11 pm came around way after check time they took my payment and turns out the house was ready so they lied ! And after taking. My payment started harassing me saying to send them another Pic of my ID in a message to them! Which seemed suspicious! They the allowed me to checkin full price no discounts like I was promised! On top of getting settled in late I sent a text asking about my gift cards they promised and I immediately after was receiving all kind of texts from the company to send another id and even if I had my ID that they wanted another form of identification that my ID was not enough and had someone show to to thr property and said that I had to leave because the phone number i have was weird! I got 10 min to leave i got no refund and nothing i was promised and my vacation was completely ruined ! I tried calling the office and the staff there wouldn't let me speak to a supervisor and when I finally did get to speak to one she said she was not concerned with my issue and hung up on me! Don't let this company scam you because they will anddid itto me!!
This property was thoroughly relaxing
This property was thoroughly relaxing. It was clean and close to town. It is just right for 1-2 people. We will go back again next year!
Received check-in info
Received check-in info. All of it was wrong. Office was closed tried the phone that was disconnected. Went back 2nd time knocked on the door, a woman came out and told us no gate pass was needed. When asked who to call if help needed were told to call customer service. The master bath shower had mold on the tiles and a mushroom growing in it. The owner needs to Know this.
Incredible Stay! Worth Every Penny!
We had an incredible stay at Palmilla Pearl Beach House! The home is every bit as luxurious and beautiful as the photos. The homeowners truly thought of everything when designing and furnishing this house…it was comfortable, well-equipped, and absolutely stunning. The location is perfect, just minutes from the beach, great restaurants, and all the amenities you could need. We loved it so much that we actually extended our stay by an extra day because we just weren’t ready to leave! There is some nearby construction, but once it’s complete, this will truly be the perfect home away from home. We would absolutely stay here again and highly recommend it to anyone looking for a relaxing, luxury beach getaway. Every penny was worth it!
I used Vacasa to make a reservation at…
I used Vacasa to make a reservation at mammoth lake named ski & racquet 124 I had the worst experience, because the condo was in really bad condition the ceiling There was a large hole and a bad smell because water was leaking from the toilet and dripping into the dining room. We contact them to get a solution but they never answer also not a/c. And the room was over 80 degree I do not recommend this place.
Place was clean and had all essentials…
Place was clean and had all essentials that you would need.easy to access with no issues
Vacasa home with mold
I was a guest in a Vacasa managed home called Our View Point in Chelan, WA. Upon check in we were met with an overwhelming urine smell and immediately reached out to Vacasa requesting cleaning supplies. After no response, we drove an hour round trip to purchase supplies and cleaned the bathroom ourselves. Magically, the urine smell disappeared after cleaning. We were exhausted and went to sleep but woke up having severe breathing and medical issues and discovered the AC system was full of mold. We requested immediate assistance and kept getting a generic response that the local team was going to reach out. Still haven't heard from them a week later. Had to vacate the unit in less than 24 hours due to worsening medical conditions and no resolution by Vacasa. We have called numerous times through several platforms and the local manager could not be bothered to reply. They did, however, delete the listing and repost it as a "new listing" to wipe the slate clean of negative reviews and intentionally hide our report of documented mold. I believe this is called criminal consumer fraud.
The property was fabulous, Loon Lake less so
The property was fabulous. The photos do not reflect upgrades that have been made. The 2 acre lot includes a tennis court (we played pickleball), a tree swing, slide/swing set for children, a secluded space for camp fires and of course the lovely home. Beds were comfortable and plenty of towels were provided. The kitchen was fairly well stocked but could have used a tea kettle and pyrex measuring cup. Vacasa was very responsive to the few questions we had; easy to message guest services. There was no dish soap or laundry detergent, so bring your own. Loon Lake is busy with many motor boats and jet skis. It was not kayak friendly.
Reply from Vacasa2026-07-30
Thank you for your thoughtful review! We're so glad you enjoyed the home, its recent upgrades, and the many amenities the property has to offer. We appreciate your helpful feedback regarding the kitchen items and starter supplies. We'll be sure to restock a starter supply of soaps and will also share your suggestions about the tea kettle and measuring cup with the owner for consideration. Thank you for staying with us, and we hope to welcome you back for another visit!
Large spacious and secure
The property was well stocked with amenities it even had an on counter ice maker. It was close to stores, restaurants and about 3+ block walk to the beach. The townhouse had a lot of space where everyone had their own privacy and space to spread out. Having a bathroom attached for each bedroom was certainly a plus. The complex was secure and felt safe. It was clean.
The property was clean and the perks…
The property was clean and the perks were fantastic. We will most certainly be booking with Vacasa again.
Very nice house
Very nice house. This is a second time I have stayed in it. The furniture is becoming a little bit dated. Like the mattresses they need replacing in some of the rooms. The bunkbed in the big room needs the screws tightened, the couches need a good cleaning, the kitchen table chairs; some need servicing. The kitchen; people keep taking the serving spoons, kitchen towels and hot pads. The showers need a better cleaning the mold is getting more noticeable. Other than that the house is very comfortable and we enjoyed our stay.
Reply from Vacasa2026-07-28
Thank you for staying with us again and for your thoughtful feedback. We're so glad you enjoyed your stay and found the home comfortable. We appreciate you pointing out these items. Since your visit, the maintenance and cleaning issues have been addressed, and the missing kitchen essentials have been restocked. Your feedback helps us keep the home in great condition, and we hope to welcome you back again soon!
Quiet Getaway
This is a very quiet, secluded location, perfect for unwinding and relaxing. The balconies provide great views of the woods and soothing sounds of the Hudson. The steep driveway is a bit of a challenge, but we got used to it. The tall surrounding woods are deep but also full of downed trees, cut throughout the years littering the landscape. The getaway was very clean.
Great condo and great location
Great condo and great location. The coffee maker didn't work but the property manager brought us a new one immediately which was awesome.
Do not book with Vacasa. Even their "premium" properties are a health hazard.
We spent almost $10,000 for a one-week rental at one of Vacasa's so-called "premium" managed properties, and the experience was a complete nightmare. Upon arriving after a long day of travel, we discovered at 9:30 PM that the cleaners had only bothered to make 5 of the 7 beds. It gets worse. One of the unmade beds was the top bunk our daughter was incredibly excited to sleep in. Instead of clean sheets, we found a mattress soiled with an unknown dried liquid and brown debris. Finding what looked like a biohazard in a $10k rental completely ruined our first night, left our daughter in tears, and had my wife ready to pack up and leave immediately. When I contacted Vacasa the next morning, it kicked off a circus of incompetence: Tuesday: I was bounced between multiple different phone numbers, dealing with automated-sounding apologies and demands for photographic proof. I sent the photos to every number they asked. Wednesday: A cleaner showed up entirely unannounced to supposedly fix the issue. We went up to check the bed afterward, and they hadn't even changed the sheets. If they can't even change a visibly soiled sheet after a direct complaint, it makes you wonder if any of the beds in the house were actually washed before we arrived. When I reached out again to report the failed cleaning, I got the exact same canned apology. When I rightfully asked for a refund of the cleaning fee, Vacasa completely ghosted me. You pay a premium for peace of mind, but with Vacasa, you pay a premium for filthy beds, unannounced intrusions, and non-existent customer service. Never going back.
Reply from Vacasa2026-07-27
Hi Jason, we are very sorry to hear you had a disappointing stay at our home due to the cleaning oversights encountered. We also understand your frustration and disappointment in the difficulties you experienced communicating with our team. This is certainly not the vacation experience we strive to provide our valued guests. We want to look into your concerns further and will be requesting your reservation information internally. We look forward to your response.
Great house and surrounding property
Great house and surrounding property, amenities were amazing. Lake is gorgeous and warm enough to get in. House had everything you would need and is well maintained. Washer and dryer were a plus. Close to everything, but yet far enough away you feel like you’re in the woods. Beds were very comfortable. Would definitely stay here again.
Great home and as always the great…
Great home and as always the great staff at the resort. Very friendly and always willing to help you out and make you feel at home.
They delete reviews that provide honest…
They delete reviews that provide honest feedback. I posted a review that our property needed driving directions, WiFi was broken, trash was full and no toiletries and the review violated their terms of service. We let them know immediately but no one even responded to provide anything to us.
Reply from Vacasa2026-07-22
Thank you for sharing your feedback. All reviews are read by a member of our team to ensure they meet our community standards. We also work with local managers to make them aware of reported concerns so they can address repairs or updates as appropriate. We appreciate guests sharing their experiences and feedback, as it helps us continue improving the stay experience.
Simple Renting with Vacasa
Vacasa made renting a condo on the beach simple. Necessary information provided in a timely fashion. Easily able to reach support when we had difficulty with a lock code.
Easily accessible and quick
Easily accessible and quick I had to call for a few problems, and they were there the very next day to look at the issues. They fixed the one issue but was unable to fix one of the ACs that were broken.
Reply from Vacasa2026-07-23
Thank you for your feedback. We're glad our team was able to respond quickly. While one A/C unit could not be repaired during your stay, the owner has since scheduled a full replacement of the system. We hope to welcome you back again soon.