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Varsity Tutors

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关于 Varsity Tutors

数据更新
网站
varsitytutors.com
分类
教育与培训
所在地
美国
状态
待认证
近 12 个月
201 条评价
差评回复率
96%(48/50 条)
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商家自述

Varsity Tutors 是一家创新教育技术公司,正在彻底改变学生和专业人士的学习方式。我们专注于个人的需求,并通过我们最先进的数字平台,将他们与最好的专家联系起来并提供个性化指导,以实现任何目标。了解更多

Varsity Tutors靠谱吗?

Varsity Tutors(varsitytutors.com)在 OK.one 的综合评分为 3.9 分(满分 5 分),基于本站收录的 201 条用户评价,属于教育与培训分类,口碑一般。23% 的评价为 1 星,差评比例偏高;商家回复了 96% 的差评;评价主要围绕使用体验、客户服务。数据最后更新于 2026-08-11。

评价综述

AI 生成

评估了 1,202 条评论,评论者对这家公司的体验非常好。客户一致称赞敬业的导师非常耐心、知识渊博,并且在增强学生对各个学科的信心方面提供了极大的帮助。许多人还欣赏灵活的日程安排选项和引人入胜的课程,这些课程使复杂的概念更容易理解和享受。 然而,一些评论者对意外收费、隐藏订阅费和令人困惑的计费做法并不满意。其他一些人还认为,在尝试解决日程安排或帐户问题时,客户支持和技术援助完全没有帮助。一些消费者指出,很难联系到响应迅速的工作人员或获得有关未使用时间和退款的明确答案。

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

我对此感到非常失望……

我对这个平台、它的老师以及所提供的整体服务质量非常失望。 该网站不可靠且不一致。有时,会话加入链接会按预期显示,而有时却不会,从而造成不必要的挫败和中断。安排课程也同样存在问题。一次只指派一名教师,在许多情况下,指派的教师要么没有空,要么缺乏有效支持学生学习所需的教学技能。 尽管支付了服务费用,但该公司无法根据我的空闲时间提供承诺的每月四节课。由于老师不在或由于不同时区导致日程安排冲突,课程多次被错过。作为客户,我不应该承担公司人员配备和排班问题带来的后果。 最令人失望的是,即使在未能提供付费服务后,该公司仍拒绝退款,理由是其政策,而不是为无法提供商定的指示承担责任。 总的来说,这是一次非常令人沮丧和不满意的经历。该平台承诺过多,交付不足,并且缺乏解决合法服务故障所需的灵活性和客户支持。我不会向其他人推荐这项服务。

Varsity Tutors 回复2026-06-22

Hi Rachana - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can, unfortunately, we are unable to locate you with the contact information you have listed. Could you please respond to your email for your contact email sent through Trustpilot with the Contact information related to the Varsity Tutors account? You can also feel free to email us directly at [email protected] with your Name, Email Address, Phone number and a screenshot of this review in order for our Client Experience Team to assist you. - The Varsity Tutors Client Experience Team

我刚刚注意到我的……加了 2,300 美元的费用。

我刚刚注意到从 2025 年起我的信用卡多了 2,000 美元!我正在尝试联系他们 BBB、Google Business 等以获得报销。与他们交谈后,我将更新此页面。

Varsity Tutors 回复2026-06-19

Hi Patty - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can, unfortunately, we are unable to locate you with the contact information you have listed. Could you please respond to your email for your contact email sent through Trustpilot with the Contact information related to the Varsity Tutors account? You can also feel free to email us directly at [email protected] with your Name, Email Address, Phone number and a screenshot of this review in order for our Client Experience Team to assist you. - The Varsity Tutors Client Experience Team

糟糕的计费体验

可怕的计费体验。我们采访的营销人员从未提到过按月订阅,而是向我们发送了一个链接,用于支付一个月内使用的 4 次辅导课程的费用,我们告诉他我们只想使用这项服务一个月,以便我们的儿子在暑假前提高一门科目的成绩。我们只是被收取了我们从未见过的月费。他们在向您的卡收费之前从来不会给您公平的警告。这完全是一个骗局!

Varsity Tutors 回复2026-06-19

Hi Hayat - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can, unfortunately, we are unable to locate you with the contact information you have listed. Could you please respond to your email for your contact email sent through Trustpilot with the Contact information related to the Varsity Tutors account? You can also feel free to email us directly at [email protected] with your Name, Email Address, Phone number and a screenshot of this review in order for our Client Experience Team to assist you. - The Varsity Tutors Client Experience Team

辅导很好,但要注意自动更新

辅导很好,没有任何抱怨。 我们通过电话注册了该服务,除了简单付款之外没有任何合同需要签署。 它以固定金额的形式出售给我们,用于固定数量的辅导课程。 然而,他们在下个月以 845 美元的价格“自动”续订了我们,并声称我签署了一份同意这一点的合同,但我没有签署任何东西。 他们实际上从未给我发送过合同。 在我取消服务后,他们向我发送了我应该签署的合同,但是,它只引用了一个 IP 地址。 我查了一下 IP 地址,它链接到亚马逊网络服务器(不是我家)。 这不是具有法律约束力的合同。 附:我要求退款并获得批准,对此深表感谢。然而,这甚至不应该是一个问题。他们应该改变他们的政策,因为这对真正优秀的导师来说影响不大。

Varsity Tutors 回复2026-06-19

Hi Dan - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can, unfortunately, we are unable to locate you with the contact information you have listed. Could you please respond to your email for your contact email sent through Trustpilot with the Contact information related to the Varsity Tutors account? You can also feel free to email us directly at [email protected] with your Name, Email Address, Phone number and a screenshot of this review in order for our Client Experience Team to assist you. - The Varsity Tutors Client Experience Team

隐藏费用和不明确的计费超出了我们同意的范围

我向 Varsity Tutors 支付了 399 美元,接受了 4 小时的辅导。在付款时,我们并未明确告知这是会员资格、定期计划,或者持续的会议将产生额外费用。 最初的 4 小时后,会议继续进行,但没有明确透露我们将被收取更多费用。后来我们被额外收取了 800 美元,即使取消预订后,我们仍被告知仍需另外收取 100 美元。 这是非常令人沮丧的,因为定价、会员结构和额外费用没有事先明确解释。我们只是故意同意支付 4 小时 399 美元,而不是持续费用或隐藏费用。 我强烈建议任何考虑大学导师的人在支付任何费用之前询问完整的书面条款、取消政策、会员详细信息以及所有可能的费用。

Varsity Tutors 回复2026-06-18

Hi Paras- Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can, unfortunately, we are unable to locate you with the contact information you have listed. Could you please respond to your email for your contact email sent through Trustpilot with the Contact information related to the Varsity Tutors account? You can also feel free to email us directly at [email protected] with your Name, Email Address, Phone number and a screenshot of this review in order for our Client Experience Team to assist you. - The Varsity Tutors Client Experience Team

永无休止的通话

当我最初联系他们时,我知道辅导不会便宜。我试图在通话开始时询问价格,那个人非常友善,并且不得不详细介绍他们。说到8舱套餐的价格,我说太贵了,就算是一半我也买不起。所以他们给我报了 4 级套餐,甚至还不到 8 级套餐的一半。我有点沮丧,但我明白他们正在尝试销售产品。我说,谢谢。请不要再给我打电话。我负担不起这项服务。他们多次给我打电话。我不得不阻止他们,即使被阻止,我仍然收到语音邮件。这已经接近骚扰了。如果只是从我第一次打电话开始,我的评论就不会很差。但事实是,他们不能接受“不”的回答,并继续骚扰那些说他们负担不起的人,并且自此之后忽略了每一个电话,这是不可接受的欺凌行为。自从 6 月 9 日我第一次与他们交谈以来,他们已经打了五次电话。这是不可接受的

Varsity Tutors 回复2026-06-18

Hi Bunny- Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can, unfortunately, we are unable to locate you with the contact information you have listed. Could you please respond to your email for your contact email sent through Trustpilot with the Contact information related to the Varsity Tutors account? You can also feel free to email us directly at [email protected] with your Name, Email Address, Phone number and a screenshot of this review in order for our Client Experience Team to assist you. - The Varsity Tutors Client Experience Team

他们做对了

他们的客户服务团队非常有帮助,并纠正了我所有的计费问题。

Varsity Tutors 回复2026-06-18

Hi Allyson-It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

我喜欢导师,但该服务对标准化考试没有帮助。

我很喜欢那个导师。她帮助我女儿做功课特别好。但报名的主要目的是提高我女儿的 SAT 成绩,当她们只提高了 100 分时,我向大学导师寻求了进一步提高的计划,但没有得到回应。导师也没有真正提供任何计划来增强我对服务的信心。如果你问我的话,这对 SAT 考试来说是浪费钱。我希望我当时参加了普林斯顿评论。我不会推荐。也许对于常规课程作业的帮助是可以的,但对于标准化考试则不然。糟糕的客户服务。 现在是 2026 年 6 月。由于这篇评论,一位客户体验专家联系我,试图改善我的体验。他们为我提供了更多的辅导时间,由不同的辅导老师帮助我女儿提高 SAT 成绩。我现在给了他们更多的星星,因为他们正在努力把事情做好。那么,让我们看看额外的辅导进展如何,以及情况是否真的有所改善。

Varsity Tutors 回复2026-06-15

Hi JDS- It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

这个地方允许未成年人签署…

这个地方允许未成年人签订合同,向我收取 2600 美元,并拒绝向我提供退款或服务!一家公司试图利用这样的人真是太糟糕了!!!...你的网站甚至说暂停和取消暂停,但你觉得拿走我的 2600 美元并没有注意到赚钱就可以了... 购买详情 50 小时大学和研究生课程 - 学术课程(6 年级以上) 大学导师客户体验 6 月 10 日星期三晚上 8:41(17 小时前) 对我来说 嗨玛雅, 我们希望这封电子邮件能让您满意。我们收到并审核了您最近的信用请求。经过仔细考虑,我们目前无法提供额外的信用。 如果我们可以以任何方式为您提供进一步帮助,请随时使用您帐户中的聊天或短信功能与我们联系。 谨致亲切的问候,

Varsity Tutors 回复2026-06-11

Hi Cell- Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can, unfortunately, we are unable to locate you with the contact information you have listed. Could you please respond to your email for your contact email sent through Trustpilot with the Contact information related to the Varsity Tutors account? You can also feel free to email us directly at [email protected] with your Name, Email Address, Phone number and a screenshot of this review in order for our Client Experience Team to assist you. - The Varsity Tutors Client Experience Team

我女儿使用这家公司 2...

我女儿使用这家公司两个月了。她的成绩进步为零。看起来像是浪费她的时间和我们的金钱。 我们告诉导师我们将不再使用大学导师,然后在接下来的 2 个月里被收取了 1000 美元的费用。我要求退款,但被告知不行,但经过一番争论后,他们说他们会退款其中一个月,但不会退款,尽管我们取消了并且没有收到任何服务。虽然她的导师是一个非常好的人,但根据我的经验,我不会推荐。

Varsity Tutors 回复2026-06-11

Hi Amy- It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

我不建议任何人使用这项服务。生意非常不好

我不建议任何人使用这家公司。当你准备取消他们的服务时,这是非常困难的。他们将在您取消后的几个月内向您收取费用。而且当你打电话取消时,他们会告诉你暂停,这样他们就不能向你收取一个月的费用,然后继续向你收费而不打电话给你。他们没有制衡制度。这只是生意不好。如果你能做得更好,我强烈建议你去其他地方满足你的教育需求。这个不值得。

Varsity Tutors 回复2026-06-08

Hi Roxanne - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can, unfortunately, we are unable to locate you with the contact information you have listed. Could you please respond to your email for your contact email sent through Trustpilot with the Contact information related to the Varsity Tutors account? You can also feel free to email us directly at [email protected] with your Name, Email Address, Phone number and a screenshot of this review in order for our Client Experience Team to assist you. - The Varsity Tutors Client Experience Team

付费客户的体验

我已经成为 Varsity Tutors 的客户很长一段时间了,并且在他们的学习会员计划上投入了大量资金。我在这里分享的并不是一次性的挫败感,而是一种系统性失败的模式,它让我付出了真正的金钱和时间,而公司却没有承担任何责任。 核心问题:导师取消且无追索权 大学导师平台上的导师取消课程。这种情况反复发生,而且没有得到足够的通知。当导师取消时,由于导师方面的可用性冲突,并不总是可以重新安排。结果呢?会议不会发生。几个小时闲置。然后,在计费周期结束时,这些时间就会过期 - 无论为什么没有使用它们。 这从根本上来说是不公平的。客户按小时付费。导师取消。无论如何,平台都会把钱装进自己的口袋里。没有自动保护、没有展期、没有主动补偿。负担完全落在付费客户身上。 听起来很有帮助但毫无效果的支持 当我提出这个问题时,我首先遇到的是一个虚拟助理,他向我背诵了政策。总而言之,该政策是:工作时间到期,这就是它的运作方式,太糟糕了。在寻求人工代理后,我联系了一位现场代表,他承认导师被取消,表达了同情,并升级了我的案件。到目前为止,合理。但当我要求提供跟踪升级的票号以及解决问题的具体日期时,代理承认她也无法提供。没有参考编号和时间表的升级并不是升级——这是一种让客户感觉自己在什么都不做的情况下被倾听的方式。 我在这次谈话前几天首次提出了这个问题。没有更新,没有外展,没有解决方案。我只好自己去追。 更大的问题:客户承担平台故障的成本 这不仅仅是6个小时左右。在我与大学导师一起工作的时间里,由于我无法控制的情况,我多次损失了几个小时。我放手了。大多数客户都会这样做。大学导师可能会指望这一点。无论有意还是无意,这种商业模式都受益于客户不再为他们所支付的费用而奋斗。 当一位多年忠诚的客户要求一次性例外时——这种例外是完全合理的,有记录在案的导师方取消——答案不应该需要多次升级、等待数天以及打电话才能最终联系到具有实际权威的人。 大学导师需要解决什么问题 第一,当导师取消课程时实施自动时间保护。第二,为一线支持人员提供解决简单案件的工具和权力。第三,为客户提供票号和承诺的响应时间表——任何服务公司都应该满足的基本标准。 在这些问题得到解决之前,我不能凭良心向其他家庭推荐大学导师。导师本身可能很优秀。他们周围的平台和支持基础设施则不然。

Varsity Tutors 回复2026-06-03

Hi Mads - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can, unfortunately, we are unable to locate you with the contact information you have listed. Could you please respond to your email for your contact email sent through Trustpilot with the Contact information related to the Varsity Tutors account? You can also feel free to email us directly at [email protected] with your Name, Email Address, Phone number and a screenshot of this review in order for our Client Experience Team to assist you. - The Varsity Tutors Client Experience Team

看不到营业时间 如果看不到营业时间,我不知道如何付款

如果我能给他们零星,我会的。该公司没有人提供有意义的技术支持。我无法查看我的工作时间,而且我已经被搁置了好几天,没有解决办法。感觉好像没有人关心帮助客户或解决他们的问题——只关心拿走他们的钱。非常令人失望的经历。

Varsity Tutors 回复2026-06-01

Hi Olivia - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can, unfortunately, we are unable to locate you with the contact information you have listed. Could you please respond to your email for your contact email sent through Trustpilot with the Contact information related to the Varsity Tutors account? You can also feel free to email us directly at [email protected] with your Name, Email Address, Phone number and a screenshot of this review in order for our Client Experience Team to assist you. - The Varsity Tutors Client Experience Team

这家公司太糟糕了

这家公司太糟糕了。我经历了 3 个糟糕的导师,客户服务也无济于事。如果您正在考虑使用这个平台;我真的建议你重新考虑一下。

Varsity Tutors 回复2026-05-26

Hi Crysta - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

你的公司有一个诱饵和开关......

你的公司有一种诱饵和转换方法,没有人对你的导师造成的问题承担责任。然后你得到的就是东奔西走,有些人不在美国,一路上的经历都很糟糕。我永远不会推荐你们的服务!

Varsity Tutors 回复2026-05-26

Hi Mario- Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

大学导师的生意不会持续太久

如果您正在寻找导师,我不建议通过大学导师。你将被迫报名参加他们能从你身上榨取的最昂贵的辅导套餐(因为他们的销售人员承受着尽快“结束”的压力),并且会发现几乎不可能取消你的合同,他们称之为“30天计费周期”。 他们试图通过使用在谷歌上挑选最好的评论的软件来掩盖他们的负面评论。我被禁止在 BBB 上发表评论。 他们不可能获得太多好评——因为他们向独立承包商导师“专家”付费,而这些“专家”也被鼓励谎报自己的资历并使用 Nerdy AI 来支持课程,每小时 18 美元。 无论如何——我在 VT 工作了六个月。我在收入、奖金、他们的使命等方面的每一步都被骗了。他们鼓励销售人员从第一天开始就撒谎,伪造教育背景,这样他们的“可信度声明”就会被信任。 我是货真价实的。我拥有英语博士学位,拥有 20 多年的大学教学经验,我认为我们的目的是帮助人们,而不是让我们的经理每月获得奖金或确保他们获得 12 月的“总统俱乐部”热带假期。 人员流动和大规模裁员令人震惊,所以预计不会持续下去,除非说谎是你的专长。 另外,祝您好运,作为销售顾问,您正在开发可靠的硬件。 Mac Air 最多是为休闲用途而设计的,但 Live Learning Technologies(Varsity Tutors 只是贪图钱财的查克·科恩 (Chuck Coen) 拥有的一家失败者公司)使用了一些地球上最耗能源的通信系统软件。操作系统不断崩溃,但你会因此而受到指责——除非是他们无力支付奖金的一个月,在这种情况下,会指责有问题的管理跟踪软件,天哪,他们只是无法确认你接了多少电话。您还必须提供自己的以太网电缆。

个人风格和救赎

这是根据我之前的经验进行修改的评论。我通过他们的客户服务渠道表达了我对流程和公司的失望。一位名叫罗伯托的经纪人联系了我,他立即道歉并解决了问题。该应用程序给您的印象是您正在为自己分配一位导师,但您必须打电话来解决最初的导师匹配问题。一旦有了导师,整个过程就很顺利。到目前为止,我们与代数导师的交流非常愉快。客户服务团队非常细心,并渴望弥补我们最初的麻烦。他们的科目和导师似乎很广泛。一旦您与他们的团队(代理人和导师)交谈,体验就会提高 100% 让孩子在家接受辅导非常方便且灵活。

Varsity Tutors 回复2026-05-22

Hi Felipe- Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

要非常小心

要非常小心!这家公司为我们设定了每月 800 美元的订阅费,但并没有明确说明。我女儿已经两个月没有补习了,他们也不肯承认误会,也不退钱。

Varsity Tutors 回复2026-05-20

Hi Heidi - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can, unfortunately, we are unable to locate you with the contact information you have listed. Could you please respond to your email for your contact email sent through Trustpilot with the Contact information related to the Varsity Tutors account? You can also feel free to email us directly at [email protected] with your Name, Email Address, Phone number and a screenshot of this review in order for our Client Experience Team to assist you. - The Varsity Tutors Client Experience Team

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