Vooglam

Thank you so much for sharing your honest and detailed feedback with us. We’re glad you like the cute, fashionable design of the frames and appreciate our fast shipping and accurate order fulfillment. We are truly sorry to hear the glasses feel heavier, less sturdy, and do not fit comfortably on your ears for long-time wear. We totally understand your dissatisfaction and inconvenience, especially as you hoped to wear them daily and test the frames for future prescription glasses. We have sent you an email to further assist you with this concern. Please kindly check your inbox and reply to us when you can. Our team will work with you promptly to find a suitable solution and make sure you are well taken care of.

We sincerely apologize for any inconvenience you may have experienced. We regret to inform you that we are currently unable to locate your order information using the information provided here. To assist you further, we kindly request that you visit our website and utilize the 'Contact Us' feature to get in touch with our customer service team. We guarantee a response within 24 hours of receiving your contact request. Thanks.

We are happy to receive your feedback and will strive to do better.

We apologize for any inconvenience caused. If we made a mistake with the glasses, we will definitely take full responsibility. We are also very grateful that you gave us a chance to resolve this matter; your encouragement has motivated us to do our best.🥰🥰

First and foremost, I would like to extend our sincerest apologies for any inconvenience or concern that you have encountered with our service. We take all customer feedback seriously and are dedicated to ensuring your satisfaction. We have reached out to you via our customer service email regarding the issue you've raised, and we kindly ask that you check your inbox for our message. Your prompt response will greatly assist us in addressing and resolving the matter as quickly as possible. Thank you!