Vooglam

We're happy to hear that you are very pleased with your first glasses! It's great to know you found a fabulous selection of modern frames at good prices and enjoyed the virtual try-on. We're also glad the ordering and delivery process was easy. We appreciate you sharing your positive experience and hope your husband enjoys his new glasses too!

We appreciate you sharing your experience. We're sorry the app was difficult to use and your order was closed. We'll investigate the late delivery and app navigation.

We appreciate your feedback on the sunglasses and that they were worth the money. Thank you for sharing your experience with us.

I am truly devastated and so sorry to hear about the absolutely awful experience you’ve had with your order—from receiving the wrong item at the InPost locker, to the runaround with the extra cover, no responses to your messages, unhelpful chat support, and the huge phone bill from our helpline. This is not the level of service you deserve at all, and I take full responsibility for every single misstep we’ve made here; you have every right to be incredibly frustrated, and I’m so sorry we let you down this badly. We’ve already sent you a detailed email to follow up on all of this, and I kindly ask that you please check your inbox (and spam/junk folder too, just in case it landed there by mistake) at your earliest convenience. As soon as you reply to that email, our dedicated team will jump on your issue right away and work tirelessly to resolve everything for you—we will make this right, and ensure you get your correct glasses as quickly as possible. Thank you for your patience (even though you shouldn’t have to exercise it right now) and for bringing this to our attention; we’re committed to fixing this for you, and I promise we’ll do everything in our power to make amends for this terrible experience.

So sorry for the inconvenience we caused.Our agent thought you only returnede 1 pair, so she processed the refund for 1 pair. And checking that one of our agents has already help you resolved this issue. If you have any other questions, please feel free to contact us again. Thank you. Take care.

We are truly sorry to hear about the frustrating experience you’ve had with your prescription orders and the inconvenience this has caused you—we completely understand how upsetting it must be to spend $250 on glasses you can’t see clearly, and we sincerely apologize for the lack of timely response to your refund request. We have already reached out to you via email to look into this matter thoroughly. After careful checking, we found that the prescription values submitted for both of your orders were incorrect, which led to the lenses not matching your vision needs. Could you please kindly check your inbox (and spam folder just in case) for our email? We would greatly appreciate it if you could reply to us at your earliest. As soon as we receive your response, our team will prioritize resolving this for you quickly and ensure we get this sorted out to your satisfaction. Thank you for your patience and understanding as we work to make this right for you.