Vooglam

We’re absolutely devastated to hear your glasses arrived broken and missing a part, and that one of the piercings came unattached with a ball missing. This is completely unacceptable, especially given the price you paid, and we fully understand how deeply disappointing and frustrating this must be for you. We’ve already sent you an email to address this issue right away. Please check your inbox (including your spam or junk folder) and reply to us at your earliest convenience. Once we hear back from you, we will immediately arrange a resolution to make this right for you—whether that’s a replacement, repair, or full refund—so you don’t have to deal with this inconvenience any longer. We sincerely apologize for letting you down and for the frustration this has caused. Your satisfaction is our top priority, and we’re committed to fixing this for you as quickly as possible.

We're sorry to hear about your dissatisfaction with your glasses. We value your confidence in Vooglam, and we want to reassure you that we do offer returns and exchanges within 30 days for any unworn and undamaged glasses. Our customer service (https://www.vooglam.com/contactUs) team will be happy to assist you with the process. Have a nice day!

Hi there, we are full of remorse to know that your shopping experience with us was not good. We are more than willing to assist you with this case. However, we cannot locate your order with the information provided. We encourage you to contact us (https://www.vooglam.com/contactUs) with your order number. We are eager to resolve this matter to your satisfaction and hope to hear back from you soon. Thank you. Have a nice day.

We are truly sorry to hear about the issues you’ve faced with your delivery, claim, and refund—we understand how stressful and inconvenient it is to wait for your glasses and go through this process, especially when it affects your vision. We have located your claim with our insurance partner Seel and confirm your case is currently under review. Please allow up to 2 additional days for the review process to be completed. If you have any questions or concerns in the meantime, feel free to contact our customer service team at any time. We will do our best to assist you and resolve this as quickly as possible. Thank you for your patience.

We’re sorry to hear you’re disappointed with your glasses and your overall experience, and we apologize for any frustration this has caused. We take all customer feedback very seriously. We want to clarify that our website does display genuine customer reviews, which include both positive and negative feedback—we do not publish only 5-star reviews. And sorry that we have been unable to locate your order using the details from this review. Could you please contact our customer service team directly with your order number? We will gladly assist you with the fit issue with your glasses and help resolve this for you as soon as possible. Thank you for your understanding. Take care.

Thank you for taking the time to share your feedback. We’re sorry to hear your experience with our glasses didn’t meet your expectations. We checked your account and found your order was placed in 2024, which is outside our 1-year warranty period. If you have a more recent order under a different email address, please reach out to us using that registered email. We’ll then be able to assist you properly with your concerns. Thank you for your understanding.