Vooglam

We’re so sorry to hear about the mix-up with your glasses orders—we totally get how disappointing it is to love the frames but not be able to read with two of your pairs. That’s such a frustrating inconvenience, and we’re grateful you took the time to let us know. We’ve already sent you an email to look into this issue in detail. Could you please kindly check your inbox (and don’t forget the spam or junk folder, just in case it got filtered there) and reply to us at your earliest convenience? As soon as we hear back from you, we’ll work quickly to sort this out and get you the right lenses so you can use all your glasses comfortably. Thank you for your patience and understanding—we’re here to make this right for you.

I'm sorry to hear that your glasses did not meet your expectations. To better assist you and potentially address the issue, having your original prescription would indeed be helpful. Once you have your prescription, please send it to us through the website " https://www.vooglam.com/contactUs". We're here to help ensure your eyewear is comfortable and suits your needs. Thank you!

Dear customer, We’re sorry to hear your new glasses’ nose pads have an unpleasant odor that’s causing discomfort—this is certainly not the experience we want you to have! The smell may fade over time as the materials settle, but if it persists or continues to bother you, please don’t hesitate to reach out to our support team. We’d be happy to assist with a solution, whether it’s replacing the glasses or offering further guidance. Thank you for your feedback, and we hope you’ll love your glasses soon without any issues!

So sorry for the inconvenience we caused. We tried with your name but didn’t find any order information. Would you mind giving us your order number so that we could help you better? You could click on this link https://www.vooglam.com/contactUs, then upload the information there. We will get back to you as soon as possible once we got the info. Thank you.

Hi there, so sorry to hear that the glasses you received was not suitable for you, please do not worry, we will help you solve this issue. And I have sent you an email about this. Do you mind checking it and giving us a reply so that we could help you better? Thank you so much. Take care.