Vooglam

We really appreciate you taking the time to review your Elis glasses. It makes us happy to know you’re satisfied with their appearance and comfort. Regarding the minor fit adjustment needed, please let us know if you need any further help with this. Thank you for your support, and we hope you enjoy your glasses for a long time!

Hi there, we are full of remorse to know that your shopping experience with us was not good. We are more than willing to assist you with this case. We noticed that our agent has created a replacement order for you. The order was on the way to you. Thank you for your patience and for sharing your feedback. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Have a great day!

So glad to hear you find the glasses stylish, lightweight and comfortable! Thank you so much for taking the time to share your honest feedback—it really means a lot to us. We’re thrilled they’re a solid go-to pair for your everyday use, and we appreciate you letting us know they’re not perfect. Your input helps us keep improving our products to better meet our customers’ needs. Thanks again for choosing us, and we hope you enjoy wearing your glasses every day!

Hi there, We are truly sorry to hear about your terrible experience with UniUni—this is completely unacceptable, and we sincerely apologize for the stress and inconvenience caused by the wrong delivery and careless handling of your package. We take this matter extremely seriously. Our team has already initiated an investigation with UniUni to address these issues and demand improvements. To make this right for you, could you please share your order number? We will promptly arrange a solution.You could contact us at https://www.vooglam.com/contactUs Thank you for bringing this critical feedback to our attention. Your input helps us hold our partners accountable and ensure better delivery experiences for all customers. We hope to have the chance to regain your trust.

I am so sorry to hear about the terrible experience you’ve had—never receiving your order, not getting a response after reaching out multiple times, and waiting past the promised delivery date of December 2nd must have been incredibly frustrating. This is not the level of service we strive to provide, and we take full responsibility for dropping the ball here. We deeply apologize for the lack of communication and the stress this has caused you. Our team has already sent you a detailed email to resolve this refund request for you as quickly as possible. Could you please check your inbox (and the spam/junk folder too, just in case it got filtered there)? Your reply will help us verify your details and process everything smoothly for you right away. Thank you for your patience as we make this right. We truly regret letting you down, and we’re here to help with anything else you need.

We sincerely apologize for any inconvenience you may have experienced. We regret to inform you that we are currently unable to locate your order information using the information provided here. To assist you further, we kindly request that you visit our website and utilize the 'Contact Us' feature to get in touch with our customer service team. We guarantee a response within 24 hours of receiving your contact request. Thanks.

I'm sorry to hear that your glasses did not meet your expectations. To better assist you and potentially address the issue, having your original prescription would indeed be helpful. Please contact us once you get to your optometrist. You can contact us through the website " https://www.zeelool.com/contact-zeelool". We're here to help ensure your eyewear is comfortable and suits your needs. Thank you!