Faye Travel Insurance

Everything went smoothy

Everything went smoothy, Flights were on time, bags were handled nicely, nothing was left behind. I'm very pleased.

We never needed your help 😀

Easy site navigation and great and…

Easy site navigation and great and appreciated communication (airline status). Have not had a claim with Faye yet. Will use again for a trip in 7 months to Australia.

I did not require any support from…

I did not require any support from Faye's during this trip. But smooth sailing is good sailing.

Chris美国 · 写过 1 条评价 · 体验于 2026-08-08 · 发表于 2026-09-03

Fast claim processing , fake reviews

I have no idea why people say they received their claim payments quickly. I have been waiting for a month for a $280 claim. Just before the nine-business-day review period ended, Faye requested an additional document, which I provided as soon as possible. The status remained “under review” until the ninth business day, and since then, I have received no update. This was my first time submitting a claim with Faye. I chose Faye over Allianz because of all the positive reviews, but based on my experience, I now question whether some of those reviews are genuine.

When I fell and broke my fibula and…

When I fell and broke my fibula and injured my back, I was told that I would need to fly back to the United States in order to get surgery once the swelling and bruising went down in my ankle. I was worried because I had flown for this cruise in economy and I needed to return home with my leg elevated. I called Faye several times to let them know what was going on. They couldn’t have been more helpful. They were very reassuring that I should just keep receipts of what I needed to spend and that we can settle it all when I got back to the states and got back on my feet. I couldn’t have been more pleased with all of the service and care that I received both by email and by telephone from Faye Travel.

Easy from beginning to end

Easy from beginning to end. No drama on our trip, so I can't speak for the claim process. I feel confident the process would be effective and customer service oriented.

My wife fell down a staircase on a ship…

My wife fell down a staircase on a ship in Scotland hitting her head and injuring her back. I reached out to Faye while she was in a trauma bay receiving treatment. Very thankfully, she is fine. It was very helpful to have the support of Faye during that stressful time knowing that we would have assistance and coverage if needed while we were overseas. A representative reached out to me several days later to check in and see how my wife was doing and whether we needed any further assistance. That was much appreciated!

Natalie S

Natalie S. had so much patience and was able to convey information efficiently and effectively. She kindly taught me an important nuggets as a 2 year travel advisor. I was unaware that in booking 2 policies back to back was not allowed. I now know that I need to amend the original policy to extend the dates. I now know I can do so up until the client travels. Good to know if clients want to travel to Country X in January and add Country Y in July, it should all be on the same policy. Natalie S. was able to change this for me. Much gratitude.

Had peace of mind.

Didn't use the coverage

Didn't need the coverage, but felt secure in all activities and travel.

The ‘Easy’ Travel Insurance Company

This company provides easy to understand and utilize Travel insurance. Should I need to make a claim, the process appears to be easy and intuitive unlike others with so many complicated claim processes. I have used them two years and will use them again in the future.

Allyson Brekke美国 · 写过 1 条评价 · 体验于 2026-09-02 · 发表于 2026-09-02

Don’t be fooled by fancy app…still a low claim process

If you want a long, never ending claim process, with additional information being required after every new document submittal (new information that isn’t originally requested or stated to be required) due to internal company policies (not included in your trip insurance policy) then this is the insurance company for you. Warning: if you pay for your trip in unique ways (for example, my trip was with my elderly mother who paid the travel company via an e-check, then I paid her back via Zelle) be prepared to provide Faye with bank statements. A guest document by the travel company that shows proof of payment is not sufficient.

Everything was on point

Everything was on point! Every question was answered appropriately.

Just a good feeling while traveling

Always good to have the information of any time or gate changes while traveling plus the added comfort feeling knowing any problems are covered.

Kept us up to date with flight…

Kept us up to date with flight information and gate changes.

很容易操作

Easy to navigate; competitive price

网站很好用

Easy to use website. Also felt secure knowing I have the coverage for our trip.

Thanks for Your Service

Knowing that Faye was there for us if needed.

No travel issues

No travel issues, so no interaction with this travel insurance company was necessary. They did keep in touch throughout our trip, so it would have made it easy to contact them if necessary.