Faye is redefining insurance with the first 100% digital, consumer-centric travel insurance for Americans enabling smarter, faster, smoother assistance and claims resolutions. Faye’s whole-trip protection, coupled with its proprietary technology, provides 24/7 immediate support anywhere in the world, quick reimbursements and an app where you can do it all - from covering your trips to filing claims. Those are just some of the reasons Faye was named a TIME Best Invention of 2025. Protect your trip Why you should protect your trips with Faye?Whole-trip coverage in 60 secondsProtect your flights, accommodation, luggage, activities, health, and more in under 60 seconds. COVID-19 included. 24/7 assistance (real humans!)Chat with us around the clock via phone, email, and the Faye app for assistance, emergency help, travel tips and more. Quick reimbursementsGet reimbursed quickly on travel inconveniences and claims via Faye Wallet, our secure digital payments card that works via your phone’s digital wallet.Award-winning appVoted a must-download travel app by Fodor’s, the Faye app tracks your itinerary and provides real-time updates on delays, gate changes, weather and more.Customizable add-onsSupplement your policy with add-ons included rental car care, vacation rental damage protection and extreme sports.Protect your trip
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional support, smooth travel planning, and helpful notifications provided throughout their entire journeys. People consistently note that staff members are kind, knowledgeable, and always available to answer questions promptly. Many consumers also deeply appreciate the profound peace of mind and useful features like the reliable eSIM and timely real-time updates.
Some reviewers were not happy with customer support responsiveness, citing long delays during busy periods, unhelpful staff interactions, and a lack of clear disclosure regarding specific coverage exclusions.
Natalie is very helpful, patient and polite helping 2 old couples
Natalie is very helpful. He stayed with us and guide us step by step( we’re not computer wiz and we’re very slow typing our information.
Then we lost everything we typed in. And Natalie did everything for us cause we’re very slow and don’t know computer much. She also email us everything we need .
She’s very patient with us and polite and with a great laugh. She also spend a long time helping us and we have a lot of question.
Thank u for having her. And thank u Natalie so much for helping us (2 old couples.)
Faye Travel Insurance 回复2026-08-25
Thank you, Maria, for sharing your experience. I will make sure to share this feedback with Natalie directly. We love hearing that you had a positive experience with Faye, and we hope you enjoy your upcoming trip! -Jeff, VP of Claims at Faye
Timely texts with updates on flights often before the airline.
Faye Travel Insurance 回复2026-08-25
JB - Thank you so much for the positive feedback. We pride ourselves on fast and proactive service, no matter where you are in the world. We hope to see you soon and continue providing you with peace of mind and excellent coverage on all your future adventures! -Jeff, VP of Claims at Faye
We are happy to hear you didn't run into any issues while traveling. Wishing you many more safe and memorable journeys ahead. -Jeff, VP of Claims at Faye
Although we didn’t use the insurance, it was comforting to know it was there. Appreciated all of the flight related-updates on my phone.
Faye Travel Insurance 回复2026-08-25
CeCe - We are happy to hear you didn't run into any issues while traveling. We hope to travel with you again and continue providing you with peace of mind and excellent coverage on all your future adventures! -Jeff, VP of Claims at Faye
The site and app are easy to navigate and the amazing thing is, it tells you about the flight, such as the gate, delays or where the luggage pick up is, etc, sometimes before the airlines informing me. Thank you!
Faye Travel Insurance 回复2026-08-26
Yuri - Thank you so much for the positive feedback. Our goal is to make the Faye app your #1 companion while away from home. It is designed to assist you in staying organized and feeling secure during your travels. Can't wait to see where you go next! -Daniel, VP of Product at Faye
Illegitimate product- do not buy from this scam company
Illegitimate product, dont waste your money on this scam. They will not process your claims, Faye never processed my claim even though it was simple, legitimate, and multiple forms of documentation were supplied. Their 5-7 day claim time ended up in limbo and after a month of asking for claim to be processed and for updates i just got the runaround. I got one email stating that they were busy due to high volume but could never get any updates after that. I never got my claim paid.
Faye Travel Insurance 回复2026-08-25
Jerome - We are so sorry that this has been your experience so far with Faye. Unfortunately, we have been unable to locate your claim based off of the information included in your review. At your earliest convenience, if you could please reach out to us at [email protected] and include your full name as it appears on the policy along with the policy/claim number. Once we are able to locate your claim, we can review it and reach out to provide an update as soon as possible. Looking forward to connecting with you and getting this resolved. If you have any other questions or concerns, please feel free to either reply here or include it in the email requested above. - Jeff, VP of Claims at Faye
Thankfully I didn’t have to file any claims but really appreciated the phone notifications when flights were delayed.
Faye Travel Insurance 回复2026-08-26
Terry - Thanks for your feedback! We are happy to hear you didn't run into any issues while traveling and that our real-time alerts were helpful. We hope we're invited on your next adventure. - Jeff, VP of Claims at Faye
Here’s the best part, we didn’t need the service but the point is you girls were there if we needed you
Faye Travel Insurance 回复2026-08-26
James - We are happy to hear you didn't run into any issues while traveling. Wishing you many more safe and memorable journeys ahead. -Jeff, VP of Claims at Faye
Easy to maneuver through the application process. Affordable rates. Coverage for nearly every possible event.
Thankfully we did not have to use our coverage but happy to have peace of mind, just in case.
Faye Travel Insurance 回复2026-08-25
Ari - Thank you for sharing your feedback! We’re thrilled to hear that you found the application process easy, our rates affordable, and our coverage reassuring. We hope to travel with you again and continue providing you with peace of mind and excellent coverage on all your future adventures! -Jeff, VP of Claims at Faye
Received updates very frequently about everything. Very reliable and trusted source. I was very happy with my choice going with them!
Faye Travel Insurance 回复2026-08-26
Huda - Thank you for your feedback! We’re thrilled to hear that our frequent updates provided the reliability and reassurance you were looking for. Wishing you many more safe and memorable journeys ahead. -Jeff, VP of Claims at Faye
I really appreciate you keeping updated on my flights, my gate changes and my luggage. Thankfully I didn't need the insurance but peace of mind knowing you were there my our trip more peaceful.
Faye Travel Insurance 回复2026-08-24
Anita - We are so happy to hear that we were able to provide you with peace of mind during your travels! Can't wait to see where you go next! -Jeff, VP of Claims at Faye
We did not have to make a claim but I am sure Faye would be on it . It was a bit cheaper that the tour co we went through.
Faye Travel Insurance 回复2026-08-26
Darla - We are happy to hear you didn't run into any issues while traveling. We hope to travel with you again and continue providing you with peace of mind and excellent coverage on all your future adventures! -Jeff, VP of Claims at Faye
I never used Faye Travel Insurance but,I really liked the contact made by the company including the one welcoming me back. For the coverage I chose, I felt the cost was reasonable. I would use Faye again.
Faye Travel Insurance 回复2026-08-26
Susan - Thank you so much for the positive feedback. Knowing you would choose Faye again means so much to us, and we look forward to joining you on your next adventure. - Jeff, VP of Claims at Faye
Great support with alerts about flight delays, gate/baggage claim carrousel numbers. Helpful tips about destination countries, currency exchange, etc. We didn't have to file a claim but given the great communication during the trip it seems like it'd be pretty easy to do so. The app is very helpful.
Faye Travel Insurance 回复2026-08-26
Laura - Thank you so much for the positive feedback. We're so happy to hear you enjoyed the app and that you didn't run into any issues while traveling! Wishing you many more safe and memorable journeys ahead. -Jeff, VP of Claims at Faye
Fair price and good coverage. I was happy I didn’t need it!
Faye Travel Insurance 回复2026-08-26
Louis - We are happy to hear you didn't run into any issues while traveling. Wishing you many more safe and memorable journeys ahead. -Jeff, VP of Claims at Faye
Unfortunately I contracted an upper respiratory infection. Thanks to my insurance with Faye a Telehealth appointment with a local doctor was covered and I was able to receive an antibiotic to relieve me of my infection.
Faye Travel Insurance 回复2026-08-25
Alicia - We are so sorry to hear that you experienced an unfortunate sickness during your trip. We want you to know how grateful we are that you had coverage with us which allowed us to support you every step of the way during this difficult time. The entire Faye team sincerely hopes you are on the path to a swift and full recovery. -Jeff, VP of Claims at Faye
Well it was great because I didn’t need to use it! Thankfully 🙏
Faye Travel Insurance 回复2026-08-26
Lorella - We are happy to hear you didn't run into any issues while traveling. We hope to travel with you again and continue providing you with peace of mind and excellent coverage on all your future adventures! -Jeff, VP of Claims at Faye
It’s been over a month and my claim still hasn’t been finalized. This is not a complex case delta cancelled the flight and it was Deltas fault not weather. I submitted documentation showing that from delta. I had put all my flight info into the Faye app so the could track it. When I made claim the app launched multiple cases with my family instead of just one claim. The chat person said that was reason for delay and I said I did not ask for multiple claims. The website brags about quick payouts for cancelled or delayed flights over 3 hours and this had been a nightmare. The actual cancelled flight was less stressful than using this travel insurance company. I would look elsewhere customer service just keeps saying sorry it’s busy season? Flights are cancelled all the time all year like stop giving excuses
Faye Travel Insurance 回复2026-08-27
Jeremy - We are really sorry to hear this was your experience. Your case has been escalated directly to your Claims Examiner for review first thing this morning. Please allow them some time to thoroughly assess your claim and they will contact you directly with an update once their review is complete. We sincerely appreciate your patience and understanding as we review all submitted information. If you have any additional questions or concerns, please email us at [email protected] - Jeff, VP of Claims at Faye
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