Hi, Peter. We're sorry to hear about your negative experience and we sincerely apologize for any frustration. This does not match the standards we hold ourselves to, and we have passed your review on to our senior leadership team to look in to as soon as possible.
If you are able to, please respond to our request for more information so we can have a senior member of our team research your concerns.
J
James Gilbert · 写过 3 条评价 · 体验于 2026-04-05 ·
★★★★★
我已经使用了几个供应商......
在过去的 25 年里，我使用过多家提供商，WPEngine 是迄今为止最好、最简单、最快、最安全...等等。他们的新 AI 功能是一个很大的优势，可以快速解决您可能遇到的任何问题，并且您可以在必要时随时“与人交谈”。
WP Engine 回复2026-04-06
Hi, James! Thank you for your positive review! We greatly appreciate your advocacy and we're glad to hear our support team (AI agent and human!) have been helpful.
Please don't hesitate to reach out if you ever need anything!
Thank you for taking the time to share your positive review and experience, Owen! We're glad to hear that our team was able to help out! If you ever need anything else, please don't hesitate to reach out! We're always here and always happy to help!
D
Dusan Bogdanovic · 写过 1 条评价 · 体验于 2026-03-31 ·
★★★★★
WP Engine 拥有一流的服务
WP Engine 拥有一流的服务。非常高效而且非常友好。强烈推荐！
WP Engine 回复2026-04-01
Thank you for your review, Dusan! We're glad to hear about your positive experience with our team. Please don't hesitate to reach out if you ever need anything!
k
kayaker · 写过 2 条评价 · 体验于 2026-03-30 ·
★★★★★
我在更新我们的网站时遇到问题...
我在更新网站时遇到问题，Willa 能够回答我所有的问题:) 谢谢！
WP Engine 回复2026-03-31
Thank you for your positive review! Please let us know if we can help with anything else!
Thank you for taking the time to share your review and feedback, Bob! We're glad to hear about your positive experience with our platform, and we appreciate your kind words about support team. We'll be sure to pass your review along!
If you ever need anything, please don't hesitate to reach out! We're always here and happy to help.
B
Beth Carron · 写过 1 条评价 · 体验于 2026-03-23 ·
★★★★★
大力支持！
WP Engine 回复2026-03-24
Thank you for your positive review, Beth! Please let us know if you ever need anything!
S
Sandy Rowley · 写过 5 条评价 · 已认证 · 体验于 2025-06-24 ·
★★★★★
我喜欢 WP 引擎..
我喜欢 WP Engine...说真的...我从事网页设计、SEO 和网页开发业务已有数十年了。尝试了几乎所有的托管公司，除了拥有自己的昂贵的专用服务器和全面的技术支持之外，目前地球上没有一家托管公司具有同等水平的网络托管服务和支持。 我鼓励我的所有客户使用 WP Engine，而不是其他廉价的托管平台。他们的质量支持团队帮助我大大扩展了我的 SEO 业务。
WP Engine 回复2026-03-24
Thank you for taking the time to share your review, Sandy! We greatly appreciate your advocacy! We'll be sure to pass your kind words along to the rest of our team. If you ever need anything, please don't hesitate to reach out! We're always here and happy to help.
Thank you for taking the time to share your review, Glenn! We appreciate your feedback on our support team! We'll be sure to pass it along to our team for consideration as improve our processes.
If you ever need anything, please don't hesitate to reach out! We're always here and happy to help.
J
Joe Zimmerman · 写过 1 条评价 · 体验于 2026-03-19 ·
★★★★★
令人惊叹的客户服务和及时……
出色的客户服务和及时的帮助为我的问题找到了解决方案。 真的让我摆脱了困境，谢谢！
WP Engine 回复2026-03-24
Thank you for your positive review, Joe! We're glad to hear that our team was able to help! If you need anything else, please don't hesitate to reach out!
Thank you for taking the time to share your review, Troy! We appreciate your feedback on our plans policy and will pass your review along to our leadership team for consideration as we evolve our process and systems.
If you ever need anything or have questions, please don't hesitate to reach out to our team!
j
jkp3 · 写过 2 条评价 · 已认证 · 体验于 2026-03-04 ·
★★★★★
技术上最有经验...
从技术上讲，我遇到过最有经验的代表。
WP Engine 回复2026-03-24
Thank you for your positive review! Please don't hesitate to reach out to our team if you ever need anything!
D
Doug Jones · 写过 2 条评价 · 体验于 2026-03-17 ·
★★★★★
把客户放在第一位！
使用他们的 WP Migrate。技术支持很棒！
WP Engine 回复2026-03-18
Thank you for your positive review, Doug! Please let us know if we can ever help with anything!
Thank you for taking the time to share your review, Kimberly! We're glad to hear about your positive experience with our support team. If you need anything else, please don't hesitate to reach out! We're always happy to help.
We're sorry to hear about your negative experience. Our team has responded to your ticket with additional information about your refund. Thank you for your patience.
T
Tawnya Sawyer · 写过 1 条评价 · 体验于 2026-03-11 ·
★★★★★
支持总是及时且有帮助的
WP Engine 回复2026-03-11
Thank you for your positive review, Tawnya! Please let us know if we can help with anything else!
Thank you for. taking the time to share your review, Michael! We're glad to hear about your positive experience with our support team! We greatly appreciate your kind words and we'll be sure to pass your review along.
If you need anything else, please don't hesitate to reach out! We're always here and happy to help.
Thank you for your review, Shari! We're glad to hear about your positive experience with our team. Please let us know if we can help with anything else!
Thank you for taking the time to share your positive review, Cory! We're glad to hear that our team was able to help with your issue. If you need anything else, please don't hesitate to reach out!
