The Team at WP Engine have been great…
The Team at WP Engine have been great solving my issues and quickly. They are very responsive and solve issues quickly leaving minimal downtime!
About WP Engine
Data updated- Website
- wpengine.com
- Category
- Electronics & Technology
- Location
- United States · Austin
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 86% (18/21)
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Is WP Engine legit?
WP Engine (wpengine.com) has a 4.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 80% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 86% of negative reviews. Last updated 2026-08-10.
What people say
A very very VERY unique situation, but they got it fixed!
A very very VERY unique situation - spanning over a week - was worked on diligently by the WPE team. Eventually, they were able to track down the hidden issue (spanning multiple WPE engine accounts - one of which is not controlled by me) and resolve my problem once and for all. This is one of the toughest challenges I've put to them yet, but they came out on top.
Reply from WP Engine2026-08-06
Thank you for taking the time to share your experience, Jerome! We appreciate your positive review and we're glad to hear that our team was able to help with your issue! We'll be sure to pass your review along to them. If you ever need anything else, please don't hesitate to reach out! We're always here and happy to help.
Speedy Solution and Great Support
I had an issue with my WordPress website that I did not know how to fix, so I turned to WP Engine Support. They analyzed my issue quickly and performed a server resource usage investigation. This showed that other users were causing my server to go down, and they have been reported. A speedy solution and a great relief. I would highly recommend WP Engine and their Technical Support.
Reply from WP Engine2026-08-03
Thank you for taking the time to share your positive review, Julie! We're glad to hear that our support team was able to help out with your issue! We'll be sure to pass your review along to the rest of our team. Please let us know if we can help with anything else!
Quick and Great experience
ran into an issue after migrating my site where I couldn't access my WordPress admin — it kept redirecting to my homepage no matter what I tried. I reached out to support and was connected with Nick R. quickly. He actually dug into my environment, identified that a security plugin (WP Ghost) was causing the redirect, deactivated it, and confirmed I could log in. No back-and-forth, no generic troubleshooting scripts — he found the real cause and fixed it. Really appreciated the fast, hands-on help during a stressful migration. Great experience so far.
Reply from WP Engine2026-07-28
Thank you for taking the time to share your review! We're glad to hear about your positive experience with Nick! We'll be sure to pass your review along to him and the rest of our team. If you need anything else, please don't hesitate to reach out to our team! We're always happy to help.
Great support experience
Great support experience. Arby helped troubleshoot a WordPress migration issue and, when the migration tools continued to fail, worked with me to manually migrate the site successfully. Very helpful and patient throughout the process.
Reply from WP Engine2026-07-27
Hi, Willy! Thank you for taking the time to share your review! We're glad to hear that Arby was able to help out! We'll be sure to pass your review along to him and the rest of our team. If you need anything else, please don't hesitate to reach out! We're always here and happy to help.
With a series of five or six questions…
With a series of five or six questions and answers the Chatbot was was able to help me diagnose what the issue was with a new calendar event not displaying. The fix was trivial.
Reply from WP Engine2026-07-27
Thank you for your positive review, Rich! We're glad to hear that you were able to get help from our chat assistant! If you ever need anything else, please don't hesitate to reach out to our team! Our support team is available 24/7/365 and always happy to help.
Update on WP engine's reply to negative…
Update on WP engine's reply to negative reviews: Unfortunately, WP Engine's replies appear to be the same standard response to many other negative posted reviews. In my case, it's been over a month, and I was never contacted by a senior team member after receiving a reply to my review. My case had already been escalated multiple times over several months before I wrote this review. I had numerous support interactions, management reviewed my dispute, I filed a BBB complaint, and I later filed a complaint with the Texas Attorney General. Despite all of that, WP Engine has continued billing me $400 per month for services I am no longer using. For anyone reading this review, please understand that a public response like this does not necessarily mean your issue will be reconsidered. My experience has been that the company maintained the same position throughout the entire process. If WP Engine genuinely intends to assign a senior representative and is prepared to discuss a different resolution than the one previously communicated, I remain willing to have that conversation.
Avoid WP Engine. Cancelled in April, still charged in July, and support simply doesn't respond.ave WP Engine written notice to…
We gave WP Engine written notice to cancel our hosting plan on 21 April 2026, explicitly stating in a support ticket that we would not be renewing when our plan expired on 15 June. WP Engine's own support team (including a rep named Joanne P.) confirmed the account would expire on 15 June. We followed up again on 13 June, 15 June, 16 June, 17 June, 19 June, 22 June, 23 June, and 25 June — providing the same evidence every time — and were met with copy-paste responses, unexplained delays, and repeated assurances that our "escalation" was being looked at "really soon." It never was. Despite all of this, WP Engine renewed our account and charged us close to £4,000 after we had cancelled. When we tried to resolve it through their live chat, we waited over 15 minutes for a reply, were asked to repeat information we'd already given, and got no resolution. In total we have sent more than 20 emails and support tickets and have had no substantive response or refund. We have now been forced to raise a chargeback with our bank to get our money back. This isn't a one-off mistake — it's a pattern of ignored cancellation requests, unresponsive "Customer Success" escalations, and being charged anyway. If you're considering WP Engine, save yourself the stress: read your contract terms carefully, get everything in writing, and expect to fight for weeks to get a refund if you ever need to leave. We would not recommend this company to anyone.
Reply from WP Engine2026-07-07
We're sorry to hear about your negative experience and we sincerely apologize for any frustration. This does not match the standards we hold ourselves to, and we have passed your review on to our team to look in to as soon as possible. Please respond to our request for more information so we can have a senior member of our team research this further.
I am impressed
I am impressed - We moved our site to WPEngine as we kept getting compromised at our other host, and WPEngine has advanced security features. After moving a "cleaned" version of our site over and looking at it from the perspective of their services we found a suspicious hidden plugin, that when analyzed had malicious code that repeatedly sabotaged our site - even with the best security plugins. WPEngine was able to capture that information and provide a plan to cleaning the system and ensuring our site won't be compromised again. Arby was my chat guy who helped me out and he was knowledgeable and very helpful -thoroughly documents the issues. We would not have discovered the hack without their wordpress security structure and helpful support! thank you
Reply from WP Engine2026-07-02
Thank you for taking the time to share your review and experience! We're glad to hear that our team was able to help out with your site! We'll be sure to pass your review along to Arby and the rest of our team. If you need anything else, please don't hesitate to reach out! We're always here any happy to help.
We love WP Engine
We love WP Engine, their customer support is the best in the business! We route as many clients as we can through them, ultra reliable.
Reply from WP Engine2026-07-02
Thank you for your review, Cory! We're glad to hear about your positive experience with our support team! Please don't hesitate to reach out if you ever need anything!
Always top-notch support
I moved to WPEngine years ago after a series of frustrating experiences with another host, where staff did not seem to understand what was going on under the hood. With WPEngine, I've received nothing but top-notch support.
Reply from WP Engine2026-06-29
Thank you for taking the time to share your positive review, Tovar! We appreciate your advocacy and we're happy to have you with us! We'll be sure to pass your review along to the rest of our team. If you ever need anything, please don't hesitate to reach out! We're always here and happy to help.
WP Engine used to be the best host…
WP Engine used to be the best host around. Now, they are mediocre at best. Support has gone the way of the dinosaur. Been trying for an hour to get an agent on chat. First time waited about 15 minutes and no one ever came on. The next two times, it says connecting for more than 5 minutes, but never connects. I've been with them for over 10 years but I need to find a new host for my clients. Oh and they just went up in price too so spending more money for less service. Obviously, they no long care that a site has malware and they don't care about fixing it.
Reply from WP Engine2026-06-23
Hi, Jennifer. We're sorry to hear about your negative experience trying to contact our support team, and we sincerely apologize for any frustration. This is not normal behavior for our support chat platform. Our support is available 24/7 via chat, and a human agent can be reached by typing “support” into the chat window. Occasionally browser extensions interfere with our chat. We recommend disabling ad blockers if you are using any, or testing in a different browser if you’re having trouble connecting to either our virtual assistant or human agents. https://wpengine.com/support/virtual-assistant/ If you are able to, please respond to our request for more information so we can have a senior member of our team help research this.
Disappointed after 8 years with WP Engine...
I’ve been a WP Engine customer since June 13 2008, more than 8 years. Every year, I pay $1,150 for the growth plan (digital experience platform including 10 sites and 100,000 monthly visits). In 2026, they decided to raise their rates by more than 35%. I feel held hostage, I can’t say anything, and they haven’t offered any compensation even though I’m a loyal customer. I do not recommend WP Engine, which penalizes its good customers... Maxence Rigottier
Reply from WP Engine2026-06-22
Hi, Maxence. Over the past seven years, we have steadily expanded and modernized the core technology that powers our platform; from faster global compute and caching layers to more advanced security protections and automated monitoring. The price adjustment reflects those innovations, platform improvements, and rising infrastructure costs. We periodically review our pricing to ensure we continue to invest in platform reliability, performance, security, and support for our customers. If you have any additional questions, please reach out to our team!
Peace of mind
In tech, there are always going to be issues and unexpected challenges. It's never a question of if something will happen—it's a question of when. That's why I'm glad to know that WP Engine is always there when we need them. Having a reliable partner that stands behind their platform and supports agencies like ours when issues arise provides a great deal of confidence and peace of mind.
Reply from WP Engine2026-06-16
Hi, Jason! Thank you for taking the time to share your review! We're so glad to hear about your positive experience with our platform. if you ever need anything, please don't hesitate to reach out! We're always here and always happy to help.
Charged for 3 months after cancellation confirmed.
My service was ok, but when I cancelled my service after several years of being a loyal customer that always paid my invoices on time, they charged me 3 additional months. This, after sending confirmation emails that my account was closed and that I would not be charged. At this point they haven't answered my support emails to explain why I was being charged. Nor have I received a refund for the overcharge. Due to this experience, I would not recommend WP Engine. If I am provided a full refund for the 3 months I was charged erroneously, I will consider changing this review. If it isn't updated, it's because they haven't refunded. **I have now received an answer from support and a refund is in transit. I will update again once the refund arrives.**
Reply from WP Engine2026-06-11
Hi, Kenneth! My apologies for the trouble with this! I escalated your ticket to our team to look into. You should have an email with an update on your refund. Please feel free to reach out to our team if you have any additional issues or questions!
Their support is top notch
Their support is top notch, 24/7, very helpful and they know what they are doing. And our site runs so much faster than at our previous host.
Reply from WP Engine2026-06-10
Thank you for your review, David! We're glad to hear about your positive experience with our support team and platform. If you ever need anything, please don't hesitate to reach out! We're always here and happy to help.
Always helpful!
For years, I've had nothing but excellent experiences with WP Engine's support staff. They are helpful, patient and knowledgeable. Super!
Reply from WP Engine2026-06-08
Thank you for taking the time to share your review, Pamela! We're glad to hear about your positive experience with our support team. We'll be sure to pass your review along to them! If you need anything else, please don't hesitate to reach out! We're always happy to help.
AI customer support chat
AI customer support chat through the Support Concierge was surprisingly stress-free! Enabled step-by-step instructions, troubleshooting toggling between WP and Webpress, and helped simplify the process for staging and production phases.
Reply from WP Engine2026-05-26
Thank you for taking the time to share your review, Alex! We're glad to hear about your positive experience with our support agent. If you need anything else, please don't hesitate to reach out to our team! We're always here and happy to help.
Nickoles Murray is Outstandng
Nickoles Murray went absolutely above and beyond to help troubleshoot an issue that has stumped all other support agents for over a week. He was kind, courteous, and took the time to understand the problem without trying to rush me off the phone. He showed tremendous initiative in trying to find a resolution, even when it was outside the scope of typical support. Hands down the best customer service rep I've ever chatted with!
Reply from WP Engine2026-05-26
Hi, AJ! Thank you for taking the time to share your review! We're so glad to hear that Nickoles provided excellent support and was able to help resolve your issue! We'll be sure to pass your kind words along to him and the rest of our team. If you ever need anything else, please don't hesitate to reach out!
President
LONG TIME CUSTOMER: 10 Years+ As someone who regularly runs client website launches, I expect much more from a premium host like WP Engine. We spent two full days stuck in live chat with their support team trying to fix a problem they created on our client's site. The site was otherwise ready to go live, but we were completely blocked. After hours of back-and-forth and basically begging for help, I finally asked them point-blank, "What exactly went wrong?" Their response? "I am unwilling to provide the exact details as it may contain confidential information." Unbelievable. They caused the issue, wasted two days of our time, delayed the client launch, and then refused even to tell us what they had broken—no explanation, no ticket details, nothing. We still have zero idea what the actual problem was. This isn't support — it's straight-up corporate stonewalling. If a managed hosting company can't be transparent about mistakes they made on your own site, they have no business touching professional projects. WP Engine, this was embarrassing and completely unacceptable. We will never use you again, and any serious business should steer clear.
Reply from WP Engine2026-05-20
Hi, Gary. We're sorry to hear about your negative experience and we sincerely apologize for any frustration. We have passed your review on to our team to look in to as soon as possible. Please respond to our request for more information so we can have a senior member of our team research this and reach out!