Agoda

Lianne Webber英国 · 写过 31 条评价 · 体验于 2026-10-19 · 发表于 2026-10-19

Once a fan of Agoda, now no longer.

Second issue in a row with these guys, and this time they actually broke UK CONSUMER LAW, and has not addressed it in my complaint so therefore seeing if they react here. They refused to disclose with whom I booked my accommodation with (3rd Party) It’s a long story and it’s to do with a booking for a hotel in Copenhagen. I will not post booking reference here, for obvious reasons. Nandita at Agoda is the one responsible for this complete and false claim about not being able to tell me.

DO NOT BOOK IN AGODA

DO NOT BOOK IN AGODA, WE BOOK THROUGH KLOOK INSTEAD ALL, I checked AGODA and for every post the have in FB there are unclaimed refunds. Same thing happened to us and its roughly 200usd that havent paid back. AGODA STAFF IS VERY VERY RUDE AND OUR MONEY WASNT REFUNDED. TO AVOID WASTING MONEY “DO NOT BOOK THROUGH THIS COMPANY” THIS IS THE REASON WHY WE MOVED ALL OUR BOOKINGS IN KLOOK This COMPANY IS EXTREMELY FRUSTRATING I will make sure that this company gets the review it deserves to avoid gaining more victims. I am highly infuriated ny how disgusting this company steals other people’s money including ours

Misleading Accommodation Listing and Unresolved Deposit

I booked accommodation through Agoda for a 2 nights stay in Manchester, relying on my previous booking experiences and my trust in Agoda as a recognised booking platform. When we arrived at the address provided in the booking confirmation, we were unable to check in. The management of the Property subsequently confirmed in writing that the development has never offered short-term accommodation. After reviewing CCTV footage and the concierge report, they also confirmed that we had attended the property and were turned away because of the illegitimate booking confirmation. Before check-in, the host requested a deposit payment directly to them. As I had concerns about the security of the payment, I contacted Agoda's Customer Service team to verify whether it was safe to proceed. I was reassured by Agoda's team and proceeded with the payment based on that confirmation. However, the accommodation turned out to be inaccessible, and despite providing supporting evidence, I have yet to receive a satisfactory resolution from Agoda. I have provided payment records and independent written evidence from the development management, yet Agoda continues to send repetitive updates stating that it has not received a response from the accommodation partner and that the outcome depends on the property's decision. How long am I expected to wait? If the accommodation listing is suspected to be fraudulent, why is my complaint being left indefinitely dependent on a response from the accommodation provider? I booked through Agoda because I trusted its platform. I expected meaningful assistance when something went seriously wrong, not repeated generic emails without a resolution. As of the date of this review, my deposit issue remains unresolved. I hope Agoda takes this complaint seriously, investigates how this listing was allowed on its platform, and provides a proper resolution. I would urge other travellers to exercise caution and carefully verify accommodation arrangements, particularly when asked to make separate deposit payments.

Fairuz Hasan加拿大 · 写过 2 条评价 · 体验于 2026-10-18 · 发表于 2026-10-19

Charged Twice After a Declined Payment — Appalling Customer Service

Extremely disappointing experience with Agoda. My wife attempted to book one room at Sunborn London Yacht Hotel. Her first payment was marked as “Declined”, so she paid using another card. However, Agoda charged both cards and generated two bookings, resulting in an unexpected £180 charge. Customer service was appalling. After lengthy holds, repeated audio issues during calls, and numerous emails, Agoda offered no resolution. Instead, they insisted we obtain written refund authorisation from the hotel, which the hotel could not provide under its policy. The hotel acknowledged that similar issues with Agoda had occurred before. Despite repeated attempts to resolve this, Agoda has shown no accountability or willingness to help. Customers should not have to pursue chargebacks or threaten legal action over an apparent payment-processing error. Unreliable booking system, terrible customer support, and complete lack of accountability. Avoid Agoda!

Nice place

Nice place - quiet hotel. Staff lovely - food good. A few quirks like random towel distribution and only toilet around the pool is in the reception area. I'd hate to see the place in the busy season!

Love Agoda

Agoda is so easy to navigate even when changing a booking. Always competitive pricing often lower than other sites. Would be nice to get personal rewards for using often and loyalty. Presently Agoda is my favourite site for booking hotels.

Booking process so easy

Quick and easy

Great

Great, friendly service from Peter Justine,who is a credit to your company. Kind regards Joe Narcisi

Convenient

Good prices

Jeff Cummings英国 · 写过 47 条评价 · 已认证 · 体验于 2026-10-12 · 发表于 2026-10-19

Easy to search and book

Easy to search and book! Lots of choice from city to coast to mountains.

Agoda are the number 1 for me!

I really like the Agoda App & find it easy to use when booking my trips. The hotels/accommodation choices are plentiful & the reviews helpful. The prices are often cheaper too!

My experiences booking through Agoda…

My experiences booking through Agoda have always been good. Easy to cancel if for some reason you can’t complete the trip.

Robert英国 · 写过 107 条评价 · 已认证 · 体验于 2026-10-19 · 发表于 2026-10-19

Very efficient as always

Straight forward

Very helpful professional and caring…

Very helpful professional and caring always going the extra mile

Very good site and good prices

Very good site and good prices. Thank you

Ver easy to use the app.

Ver easy to use the app and view the pictures etc. Once decided it was simple to book and confirm the booking.

Excellent never had any issues

Brilliant service