Agoda

Horrible experience with Agoda

Horrible experience with Agoda Booked a place named FarmVille Kodaikanal with Agoda first the agent or the agency of Agoda refused to accept that they had put up faulty pictures and experience of the Propety till I had to Send them pictures of it , follwing which they even refused to take my calls regarding my booking the place that looked on Agoda was ai generated and the charged us the the price of a resort and gave us a road side hut Do not ever book with Agoda again This app is a scam

Md Shafeeq.K印度 · 写过 1 条评价 · 体验于 2026-10-15 · 发表于 2026-10-20

Looks amazing in pictures .. only pictures

Booked a resort on Agoda seeing their photos and fake good reviews .. it’s was a nightmare when we reached there .. looks nothing like the photos … infested with cockroaches.. bad rooms .. we just bailed out ..Agoda promised a refund .. but nothing till now .. beware of The FarmVille kodaikanal..

Easy to use

Easy to use. Fast confirmation. Nice direct follow up note from hotels.

Never had any issues with Agoda get…

Never had any issues with Agoda get really good deals and can use PayPal a lot of the time

Karen Johnson英国 · 写过 11 条评价 · 已认证 · 体验于 2026-10-13 · 发表于 2026-10-20

Great dealt at brilliant prices

I always get the deals that I want at a good price

Easy and quick to book

Easy and quick to book, I have booked many times with Agoda

easy and smooth booking.

all good,easy to cancel

Hotel mentioned they did’t receive the…

Hotel mentioned they did’t receive the information i provided on Agoda app e.g. bed type preference

Great app

Booking process is easy with comparable prices.

They are fine when there's no problems

They are fine when there's no problems, but the second there's an issue, they're utter rubbish and totally spineless. Currently trying to change my non smoking room because they've put me next to a smoking room and the smoke comes into my room. For reference, I struggle with asthma. The hotel refuse to change my room and Agoda have just given up

Vitaliia Сhernysh乌克兰 · 写过 1 条评价 · 体验于 2026-10-19 · 发表于 2026-10-20

Agoda refuses to resolve my booking issue despite the hotel's willingness to approve a date change

I am extremely disappointed with Agoda's customer support. I made a booking through Agoda for Carlton Hotel Dublin Airport, but I made an honest mistake with my travel dates and urgently needed to change my reservation. I contacted the hotel directly and explained my situation. On October 19, the hotel confirmed in writing via WhatsApp: "You can request a date change through Expedia, and we can approve it straight away." However, Agoda emailed me claiming that the hotel had rejected my request. When I contacted the hotel, they indicated that they had not received the request Agoda claimed to have sent. I immediately contacted Agoda support and provided the hotel's response, asking them to submit the date-change request correctly. Unfortunately, I have received no meaningful resolution. The situation is made even more frustrating by Agoda's customer service system. The AI chatbot repeatedly sends me in circles and, when I request a human agent, offers only telephone support. The chat message field becomes disabled, leaving me with no way to communicate with a real person in writing. I have already emailed support, tried different browsers, and used desktop mode, all without success. My travel date is approaching, and I urgently need this issue resolved. I am asking Agoda to: * Escalate my case to a human supervisor. * Contact the hotel through the correct partner channel and submit the date-change request. * Investigate why I was told the hotel had refused when the hotel confirmed it was willing to approve the change. * Provide a written response and a clear resolution. I hope Agoda will take this complaint seriously and resolve the issue rather than directing me back to the same automated support system. I can provide the booking confirmation, Agoda's email, and the hotel's WhatsApp messages as evidence.

Great Stay

This hotel is well situated for access into town or the beach. Room itself was very comfortable and clean. Had a great nights sleep and took the offer to include breakfast which was tasty and served in the bright dining room. All staff very friendly, especially Sergio!

Extremely Disappointed experience (Feel like a SCAM)

We are extremely disappointed with the experience we have had with our recent hotel booking for our trip to Munich on 05/10/2026. When we made the reservation, the system did not allow us to complete the payment and instructed us to pay on 19/10/2026 instead. However, when we attempted to pay on that date, the amount shown on the invoice was different from what was originally recorded. We contacted customer service immediately and provided all the evidence we had. We were told that we would receive a response within a few hours, but no reply was given until we followed up again later that night. The explanation provided was that the difference was due to exchange rate fluctuations, yet the invoice itself already stated that a 5% adjustment had been applied. After reviewing the live exchange rate, the numbers still did not align with the explanation given, making the situation even more unreasonable. As a long‑time Agoda loyalty member with Platinum status, I find this experience unacceptable. The inconsistency in pricing and the lack of timely and accurate communication have caused us to lose trust in the prices displayed on Agoda’s platform. This incident has severely damaged our confidence in using Agoda’s services, and we are now reconsidering whether we will continue to use Agoda in the future.

Bought an eSIM from the online…

Bought an eSIM from the online platform, but the experience was ridiculous, and I almost didn't receive the eSIM. I went through the process on the website to purchase the desired eSIM, and ended up purchasing it without logging in. In this process, somehow, the email added to the transaction was not a valid email, so after confirming the actual purchase of the eSIM, the confirmation message and details of the eSIM was NOT sent to me, and instead sent to this incorrect email. I don't know how that email was selected, whether it was some autocomplete thing I didn't notice, or the system getting confused, but I had no idea this had happened, as I never received an email confirmation (obviously). I initially thought there was just a delay in the transaction getting confirmed, so I waited a day before I decided to react to anything. After it didn't arrive after a day, I realised something had gone wrong (and had no idea of the email mess-up), so I took to reversing the transaction immediately. I went through Paypal to dispute the transaction and my bank to reverse the charge. After a few days of submitting the Paypal dispute, the company eventually responded with the most helpful suggestion of...."Did you check your spam and email for the message". Needless to say this pissed me right off. Not only were they not helping, but they also chose to ignore the problem as I described it in very clear and simple terms, which was "I bought X, and never received X, and I thoroughly checked my email for X". After a few more days and back-and-forth between the company and me, they eventually insisted they sent it via email and showed me an image of the email that was sent. I could see in that email that the address it was sent to was not my actual email. At this point, there was zero suggestion, guidance or assistance offered from the support process, simply them insisting they sent it and that I was wrong. I then dug further into my options through a very deep-dive Google Search and eventually stumbled upon a random and very hidden phone number that I could possibly call to talk to a person to fix up the transaction and have the email sent to my correct email (and therefore negate my need to get a refund). I called the number and explained the problem. Alongside the details from the PayPal process, I managed to get it resolved very quickly and have subsequently closed both the PayPal and bank transaction disputes. On the whole, this was an atrocious customer service process, and I will never again use Agoda for anything because of it. I would suggest that you provide actual support for your customers instead of insisting they are wrong, in addition to fixing the no-login purchasing process to have some confirmations that occur before finalising the transaction (and maybe have your people cross-check PayPal emails with transaction emails).

Roy Houwers泰国 · 写过 1 条评价 · 体验于 2026-10-19 · 发表于 2026-10-19

After 2 days no more breakfast?

We booked a total of 4 days at the Monkham Village hotel in Hat Yai, with a check-out after the first 2 days; however, upon our return for the remaining 2 days, breakfast was suddenly no longer included—why is that?

BUYER BEWARE

BUYER BEWARE! I booked a hotel room in Los Angeles and when I arrived l was told that it was ALREADY SOLD OUT when Agoda took my money and told me that I had a reservation. The hotel provided me with a letter clearly stating that I would not be getting a room. I provided Agoda with that letter. Over two weeks and many back-and-forth emails trying to get a refund. Now they are demanding that I provide proof that I stayed at another hotel--As if that's relevant--it's none of their business. Because of them, I was stranded at 4pm on a Saturday night in L.A. STAY AWAY FROM AGODA AND ALL OF THEIR PARTNERS!

Awfull platform NEVER AGAIN i book…

Awfull platform NEVER AGAIN i book almost 15 days a hotel in HCMC Vietnam i pay wıth card they took my money and then they say the owner didnt confirm so i ask for my refound and they Said they will give me back in 30 working days???? Dude like WTF ? So basicly they took my money use it destroy my trip and my line of credit and now I NEED TO WAIT 30 days!??? WORST PLATFORM EVER!!! Evoid is a totally Scam

⚠️ THINK TWICE BEFORE BOOKING THROUGH…

⚠️ THINK TWICE BEFORE BOOKING THROUGH AGODA — AVOIDABLE STRESS, EXTRA COSTS, AND ZERO ACCOUNTABILITY! My experience with Agoda has been extremely disappointing, and I strongly urge other travellers to think twice before trusting this platform with their bookings. We booked 2 Premium Villas for 5 adults and 2 children and paid the amount displayed during the booking process. However, when the booking was received, it showed occupancy for only 4 people. When I contacted Agoda's customer service, I was told that their system was down and asked to call back later. I did exactly that, only to be told that the booking had been made for just 4 people. What makes this experience particularly frustrating is that I had consciously entered the children's ages during the booking process, and the information was visible until the check-in date, when it suddenly disappeared. Yet, instead of taking responsibility for the discrepancy, Agoda left me to deal with the consequences. The result? I had to pay additional money directly at the resort, despite having already paid the amount reflected during the original booking. A holiday should be about relaxing and spending quality time with family, not dealing with booking discrepancies, unhelpful customer service, and unexpected expenses. Here is what disappointed me most: - Lack of accountability: No meaningful resolution to a problem that arose during the booking process. - Poor customer service: Being asked to call back because of a system issue, only to receive no satisfactory solution later. - Unexpected additional costs: Having to pay more at the resort despite paying the amount displayed when booking. - Loss of trust: If the details entered during booking cannot be relied upon, how can customers feel confident using the platform? I paid for a service expecting transparency and reliability. Instead, I was left to sort out the problem myself. MY STRONG ADVICE: THINK TWICE BEFORE BOOKING THROUGH AGODA. Compare prices, verify the guest count directly with the property, and get written confirmation of the total cost before making payment. I would not want another family to experience the same frustration during what should be a memorable holiday. For me, this experience has seriously damaged my trust in Agoda. A booking platform must do more than accept payments — it must stand behind the bookings it confirms.

It is impossible to speak to a human…

It is impossible to speak to a human Agent. Agoda also has predatory programming built into the searches. I've attempted booking on Agoda twice - in 2019 and 2026. The scam happened to me both times I attempted to book a stay while overseas. The scam runs like this - If you search for specific dates, rather than populate search results applicable to your search criteria, it changes the dates without warning, and ALWAYS for non-refundable and non-changeable bookings. Only after you make payment does it become apparent that you booked the wrong dates. Then begins the wild goose chase to find a human. The Agoda customer service chatbot is very elusive and linear with absolutely no option to refer to human agents. I was charged a $110 cancellation fee for reservation dates I never chose or searched for. Stick to Expedia or Priceline and avoid Agoda at ALL COSTS even if they are the only option. Instead, contact the facility directly for human contact and a price match.