Agoda

Agoda offers good prices and hotels

Agoda offers good prices sometimes that you do not find in other companies. And they also propose some hotels that you do not find elsewhere. So consider them!

Great prices and easy booking process

Great prices and easy booking process. Used this company a lot now, would have given 5 stars but they can’t seem to get my name right, even though I’ve informed them.

Dr Rohan荷兰 · 写过 28 条评价 · 已认证 · 体验于 2026-10-13 · 发表于 2026-10-21

Price you see may be deceiving. Total paid price including taxes and fees is still not the final price.

Easy to reserve and seems cheaper than other sites. But it may be deceiving. Hidden fees and taxes appear in different stages of the process like reservation, payment or even during check In. Sometimes the advertised price is different than the end booking price. Even the mentioned total price including taxes and fees may not be the final price. After a fully paid reservation, during the check In, I was asked to pay an additional amount as city tax in Den Haag. This can be significant amount depending on the city: eg. 12.5% of room the fee in Amsterdam or 6.20€/person/day in Den Haag.

The price quoted for our reservation…

The price quoted for our reservation for our stay in Ahemedbad Four Point Sheraton for 2 rooms and 3 adults was £390. When I booked it as the reservation was luckily offer free cancellation until 22 Dec was for 1 room and 3 adults. I tried to contact Agoda as a VIP member but only got the AI operator which was useless in resolving my booking. I have a photo of the booking but could not risk being charged so have cancelled the booking. Agoda when reviewing this rating should get in touch and ensure the offer is honoured. Reply below states that Agoda tried to contact me by phone but I have not received any calls. Please inform me of the number that will call and I can look out for the call

What has happened to Agoda?

What has happened to Agoda? Once upon a time you would call and they were great- now chat it’s and hours of messages when an agent finally replies on the app. And now they have sent the wrong information to our hotel- we ended up with single beds in a terrible room instead of a king size bed in a deluxe room. The hotel in Thailand says contact Agoda- Agoda say contact the hotel. Our holiday time is being taken up by trying to fix the Agoda error and they keep fobbing me off. Goodbye Agoda

Paid for a more expensive tour but received a cheaper itinerary

I booked a Hahndorf and Barossa Valley tour through Agoda, advertised as including three wineries. However, the tour we received only included two wineries, and the itinerary matched a different tour listed on Agoda for a lower price. Essentially, we paid for the more expensive tour but received the cheaper option. I contacted Agoda and requested only the price difference, providing screenshots of both listings and evidence of the tour we received. Despite acknowledging inconsistencies in the booking description, Agoda refused to reimburse me. What disappointed me most was how difficult it was to get a straightforward issue resolved. The complaint process involved lengthy email exchanges, repeated explanations, and ultimately no satisfactory outcome. I would advise others to be cautious when booking through Agoda. If something goes wrong, be prepared for a slow, frustrating, and painful complaints process that may leave you with a disappointing result. Update: Agoda responded to my review within an hour and asked me to contact their Help Center. I appreciate the quick response, but I have already gone through a lengthy complaint process and was previously refused a refund despite providing evidence. I hope this time my case will be properly reviewed and resolved.

Princess Frena美国 · 写过 1 条评价 · 体验于 2026-10-13 · 发表于 2026-10-20

The worst service I travel out of the…

The worst service I travel out of the country to Martinique and I book a hotel online where Agoda and what happens is I paid when I get to the hotel I follow the direction it was apartment hotel I took the key from the lock box and the keys did not open the door. It was very hard to get in touch with Agoda. I didn’t find a customer number. It was horrible. The worst the worst website worst page for people to book hotel flight whatever because you gonna end up straining I was straining till midnight to figure it out until someone in the building told me it was a scam people please don’t book anything with Agoda. It’s cheap but it’s a scam website.

Customer Service Representative Azam – Unprofessional …

I would like to formally express my disappointment with the customer service I received from Agoda’s representative, Azam, regarding my ongoing case. The experience was extremely frustrating and fell far below the standard of professionalism, accountability and customer care that I would expect from an international booking platform of Agoda’s scale. Throughout the call, Azam appeared incapable of taking ownership of my request. Instead of properly investigating the issue and providing a clear resolution, he repeatedly shifted responsibility to the third-party vendor and the hotel, suggesting that the hotel had the final say in the matter. However, I had already contacted the hotel beforehand, and I was informed that Agoda was responsible for addressing the issue. Despite explaining this to Azam, he continued to direct me back to the hotel without offering a meaningful explanation or taking any initiative to resolve the matter. This made the entire process unnecessarily repetitive and frustrating. If Agoda is unable to resolve issues arising from bookings made through its own platform, what exactly is the role of Agoda’s customer service team? I also find it unacceptable that the involvement of an unspecified third-party vendor was used as a reason to redirect my concerns elsewhere. As a customer, I made my booking through Agoda. I should not be expected to navigate internal arrangements between Agoda and its vendors or repeatedly contact different parties just to establish who is responsible for resolving my issue. What made the experience even more disappointing was Azam’s manner of communication. Rather than demonstrating patience, professionalism and a willingness to help, he came across as unhelpful and dismissive. I was also deeply taken aback by his response during the call, as he raised his voice and shouted back at me. This is completely unacceptable conduct for a customer service representative, regardless of the circumstances. This was only my second official booking experience with Agoda, yet it has left me questioning the reliability of the platform and the quality of its customer support. My experiences with Booking.com have been significantly more seamless, with a much clearer sense of accountability and support when dealing with customer matters. For a company of Agoda’s size and international standing, I would expect its customer service representatives to be properly trained, knowledgeable about their responsibilities, equipped to manage escalations and, above all, capable of communicating respectfully with customers. Unfortunately, this experience demonstrated a serious shortfall in those areas. I urge Agoda to look beyond this individual case and examine whether its customer service processes adequately empower representatives to take ownership of problems rather than simply redirecting customers elsewhere. I am prepared to escalate this matter to Agoda’s country director, as well as senior management at its headquarters. The experience has significantly undermined my confidence in Agoda, and I would be hard-pressed to consider using the platform again. Agoda has built a significant international presence, but a company's reputation is only as strong as the experience it delivers when customers need help. Customer service should not be about passing responsibility around until a customer gives up. It should be about taking ownership, communicating professionally and delivering solutions. I sincerely hope Agoda takes this complaint seriously and responds with the accountability and professionalism that this situation warrants.

It is very easy to book using agoda

Very helpful

Easy Process

Although I knew the hotel I wanted to book, the booking process was easy , quick & options explained

Good service

Eva Gao台湾 · 写过 1 条评价 · 体验于 2026-09-20 · 发表于 2026-10-20

Agoda Breach of Contract: Defaulted on Official Written Reimbursement Commitment (Booking ID: 1740852874)

[DAILY UPDATE - DAY 4 (Oct 23, 2026)] Day 4 of public accountability. Over 30 days have passed since Agoda defaulted on its written reimbursement agreement. Agoda Management continues to show zero accountability regarding the full KRW 540,262 refund. Sending repetitive automated templates does NOT alter Senior CSAT Representative Eyu's official authorization or the verified Sept 20 approval record. The CASE Singapore complaint (Ref: T2026105085) remains actively logged. Tier 3 Management must intervene and honor the commitment immediately. [DAILY UPDATE - DAY 3 (Oct 22, 2026)] It has been OVER A MONTH since Agoda defaulted on its official written commitment. This is Day 3 of my daily public updates. Still ZERO direct email or meaningful resolution from Agoda Management regarding the full reimbursement of KRW 540,262. Hiding behind automated survey emails and canned responses does NOT alter Senior CSAT Representative Eyu's official written authorization or your Sept 20 verification record. CASE Singapore complaint (Ref: T2026105085) remains active. Demand Tier 3 Management to stop delaying and issue the full refund immediately. [DAILY UPDATE - DAY 2 (Oct 21, 2026)] Still ZERO meaningful response or direct email from Agoda Headquarters regarding the full reimbursement of KRW 540,262 officially authorized by Senior Representative Eyu. Agoda continues to default on its written commitment while hiding behind automated survey emails. CASE Singapore (Ref: T2026105085) investigation is ongoing. Demand Tier 3 Management to step in and issue the full refund immediately. -------------------------------------------------- I am writing this to warn international travelers about Agoda's severe breach of contract and refusal to honor their official written commitments. Summary of Facts: 1. Unilateral Cancellation & Official Authorization: Agoda abruptly canceled my original booking (ID: 1740852874). Their Senior CSAT Representative (Eyu) officially issued a written authorization on Sept 18/19, authorizing me to rebook alternative accommodation with a cash reimbursement cap of KRW 581,012. 2. Compliance & Official Verification: Following their exact written instructions, I booked an alternative accommodation for KRW 540,262 (well within their authorized cap). Agoda's team officially reviewed, verified, and approved my receipt on Sept 20. 3. Breach of Contract: After I completed the stay and requested payment, Agoda defaulted on their written agreement, arbitrarily slashing the reimbursement to KRW 249,756 without any legal basis, and ignoring further communications (CASE Singapore Ref: T2026105085). Demand: I have complete proof, including official email authorizations, receipt verification records, and timeline records. I demand Agoda Headquarters honor Eyu's official written commitment and refund the full amount of KRW 540,262 immediately. Do not trust Agoda's written promises—they will go back on their word after you spend your money!

Krista R芬兰 · 写过 6 条评价 · 体验于 2026-10-18 · 发表于 2026-10-20

Agoda protects fraudulent hotels and mocks customers facing hygiene and safety issues

I booked a stay at Hotel/Hostel Heinzelmännchen in Cologne through Agoda, expecting a basic budget stay with common areas as advertised. What we experienced was a total misrepresentation of what is shown online, and Agoda's customer service has been completely disrespectful. The property operates as an unmonitored "ghost hotel" with zero staff and absolutely no identity or passport verification upon check-in, violating local hospitality laws and creating major safety concerns. Furthermore, the beautiful common dining area shown in Agoda’s listing simply does not exist anymore. It has been stripped of all guest furniture and converted into a private apartment for a resident cat. Because of this, the entire property—including the ventilation leading to our bathroom—frequently smelled strongly of cat urine. This is a massive hygiene failure and a serious health hazard for anyone with allergies. The rooms were dingy, the towels provided were ancient mismatched rags from the 1990s, and the shower flooded the entire bathroom floor. When I provided clear photographic proof of the dismantled common areas, Agoda's customer service literally mocked me. They claimed my photos "only show a cat" and closed the claim by offering an insulting 17 USD refund, completely ignoring that the advertised dining room has been permanently dismantled. Also I’m in Europe and first offer to refund 10 € I declined was in €:s Agoda refuses to take responsibility for the fraudulent, misleading marketing hosted on their platform and expects customers to provide "photographic proof" of smells and staff absence. Completely unhelpful and disrespectful customer support. Avoid using Agoda if you value honesty and consumer protection! Furthermore, their customer communication platform is a complete joke. They heavily market 'smooth customer service,' but in reality, their in-app chat system traps you in an endless automated loop that refuses to connect you to a human agent. It just repeatedly tells you that the phone lines are congested, forcing you to manually hunt for a hidden customer service email just to speak to someone. The entire process is designed to make the consumer give up.

Great choice of hotel's

Great website for booking your accommodation good prices and easy to book.

everything was so easy and quick

It’s nice it’s really helpful.

Very easy thank you

Very easy service great selection off accommodation and Sananwan is my favourite place to stay thank you

Simple to use with good choice and…

Simple to use with good choice and competitive pricing

Easy to use website.

Definitely using thos app saved money…

Definitely using thos app saved money in comparison to other websites.