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Agoda

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968 条评价

3.0968 条评价
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关于 Agoda

数据更新
网站
www.agoda.com
分类
旅游度假
所在地
新加坡
状态
待认证
近 12 个月
901 条评价
差评回复率
93%（357/384 条）
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www.agoda.com

商家自述

Agoda, a digital travel platform, helps anyone see the world for less with its great value deals on a global network of over 6 million hotels and holiday properties worldwide, plus flights, activities, and more. Agoda.com and the Agoda mobile app are available in 39 languages and supported by 24/7 customer support. Headquartered in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more than 7,000 staff in 27 markets, dedicated to leveraging best-in-class technology to make travel even easier.

以上内容由商家自行提供，未经平台核实。

Agoda靠谱吗？

Agoda（www.agoda.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 968 条用户评价，属于旅游度假分类，口碑一般。21% 的评价为 1 星，差评比例偏高；商家回复了 93% 的差评；评价主要围绕价格、客户服务、退款。数据最后更新于 2026-10-24。

评价综述

AI 生成

Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight that the booking process is straightforward, allowing them to easily secure competitive prices for their trips. Many people also appreciate the prompt confirmations, wide accommodation choices, and overall convenience of managing their travel plans in one place. Some reviewers were not happy with customer service, pointing out major difficulties in reaching human representatives when unexpected issues arise. Additionally, travelers expressed deep frustration regarding lengthy delays, unhelpful AI chat systems, and serious complications when trying to obtain refunds. A few consumers also mentioned encountering unexpected website errors, misleading information, and missing accommodation details upon arrival at properties.

本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。

用户怎么说

W
Will澳大利亚 · 写过 3 条评价 · 体验于 2026-10-18 ·

Avoid them

Avoid them! They didn't pay my hotel I booked with them, so I had a stressful time trying to figure out if I'd actually have a place to stay for 3 days. They kept sending 'Your ticket has been resolved' messages but didn't tell me what was actually done, despite me repeatedly asking. I lost half a day of sightseeing, etc, cause I didn't want to end up kicked out of the hotel cause they hadn't been paid. Agoda just sent an empty 'we apologise for any inconvenience caused' message. Never had this issue with other booking apps. Go with another option. I can see Agoda's reply below. For reference to others I have emailed them multiple times and they did nothing but send an empty apology. They they try to look like they care? Again, avoid them

Agoda 回复2026-10-21

Hi Will, we apologize for the inconvenience caused. We always strive to provide the best experience for our customers. Please share your booking ID, email address, and concern through private message. You can also visit our Help Center page, "https://www.agoda.com/info/contact.html". We look forward to assisting you. ^SS

S
Street Customer英国 · 写过 4 条评价 · 已认证 · 体验于 2026-10-21 ·

Take care! They will take your money before confirming availability

My money was taken but the hotel had no availability. When an initial request was made to cancel I was charged the full amount as a cancellation fee and needed to request a refund - this is terrible customer service. How can money be taken when no booking is possible! I am waiting for a resolution.

Agoda 回复2026-10-21

Hi Street Customer, we apologize for the inconvenience caused. We always strive to provide the best experience for our customers. Please share your booking ID, email address, and concern through private message. You can also visit our Help Center page, "https://www.agoda.com/info/contact.html". We look forward to assisting you. ^SS

D
DW英国 · 写过 3 条评价 · 已认证 · 体验于 2026-10-21 ·

Utterly useless customer service

Utterly useless customer service. Giving them the heads-up about a property that is scamming guests and they come up with platitudes. Mostly ai generated and failed to read or understand the concern.

Agoda 回复2026-10-21

Hi DW, we apologize for the inconvenience caused. We always strive to provide the best experience for our customers. Please share your booking ID, email address, and concern through private message. You can also visit our Help Center page, "https://www.agoda.com/info/contact.html". We look forward to assisting you. ^SS

DARMVG加拿大 · 写过 18 条评价 · 体验于 2026-09-28 ·

If I could give "0" stars I would

If I could give "0" stars I would. We arranged a hotel stay that was paid up front and our plans had changed. We tried cancelling the stay 3 weeks before the actual date it was booked for. They do not make it easy to contact them. The website request was denied on Sept 29th and directed us to contact the hotel directly. We contacted the hotel and stated the reservation was cancelled on their side but a refund had to be issued by Agoda since they don't receive those funds. Numerous calls to Agoda and they told us they needed an email from the manager of the Hotel to approve the refund. They stated they would call back and never did. We have contacted them again and again with different excuses from Agoda Customer Care team. Still no refund and now its past the date of the booking. These guys are scammers. Don't Trust them. Reservation # 1054402922 Update: 10/23/26 - rec'd email from Agoda; provided info. Pending resolution

Agoda 回复2026-10-22

Dear DARMVG, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you’ve encountered and regret that your experience did not meet expectations. We have sent an email to the lead guest using the registered email address to establish a verified support channel. Kindly check your email inbox and respond with any inquiries you may have. Once we receive your reply, we will ensure that you receive the necessary assistance promptly. For quicker resolution, you can also contact our 24/7 customer service team at https://www.agoda.com/info/contact-agoda.html (Log in to your Agoda account >> select Accommodation or Flights >> click Contact Agoda Customer Service >> Choose Contact Agoda >> Select a booking >> choose your preferred communication channel). Sincerely, ^YS

D
Derek 英国 · 写过 8 条评价 · 已认证 · 体验于 2026-10-13 ·

Been with Goda for many years

Been with Goda for many years Love the ease of use of your app and also the prompt and helpful response for the rare problems I encountered. I will stay with Agoda as I am very happy Best wishes, Derek

Agoda 回复2026-10-21

Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!

C
Christian Bryant波兰 · 写过 2 条评价 · 体验于 2026-10-21 ·

Customer support was helpful

Great attention to detail and the end result exceeded what I had hoped for. Very pleased.

Agoda 回复2026-10-21

Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!

c
cosmic Dave英国 · 写过 22 条评价 · 已认证 · 体验于 2026-10-21 ·

Excellent customer service

I have used this company a number of times however recently I booked a hotel through this company and when I turned up to the hotel there was problems checking in, I can only say that I was surprised how a go to handled it. They were superb and excellent. They give me a refund and the customer service was outstanding. That’s why I’ve returned to them and will keep Booking through their website, highly recommend thank you.

Agoda 回复2026-10-21

Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!

B
Baz Youngs英国 · 写过 7 条评价 · 已认证 · 体验于 2026-10-21 ·

Clear easy to navigate web site and a…

Clear easy to navigate web site and a very straight forward booking experience. Quick confirmation emails well done agoda.

Agoda 回复2026-10-21

Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!

Matthew Beale美国 · 写过 1 条评价 · 体验于 2026-10-21 ·

If i could give a lower review I would

If i could give a lower review I would. Their customer service is the worst. Their site will auto change the dates on your booking. And when you call to have it fixed they dont answer the phone and the contact info they have for their hotels are fraudulent numbers. 100% a scam do not ever book with this company. They will 100% steal your money and refuse to work with you to get your money back or hotel info updated. Again warning stay away from this company and dont let your friends book with them. They will ignore you until atleast after the booking date they changed tour reservation to without your permission and then say you are a no show. Stay away scam 100% scam

Agoda 回复2026-10-22

Dear Matthew Beale, Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise. Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us: • Visit our Help Center: https://www.agoda.com/info/contact.html • Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page. • Select "Contact Agoda" to connect to an agent You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust. Sincerely, ^YS

Shane Bartlett英国 · 写过 7 条评价 · 体验于 2026-08-26 ·

If I could give no stars I would

If I could give no stars I would . Sham of a company and impossible to get hold off if you need help . Avoid avoid avoid !

Agoda 回复2026-10-22

Dear Shane Bartlett, Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise. Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us: • Visit our Help Center: https://www.agoda.com/info/contact.html • Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page. • Select "Contact Agoda" to connect to an agent You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust. Sincerely, ^Ichi

priya gupta印度 · 写过 1 条评价 · 体验于 2026-10-21 ·

Don't waste ur money on this…they are theives

Don't waste ur money on this website..they took 10k money and didn't sent confirmation of airlines.after 6 hour my flight should be but here I m ..don't know if my ticket is confirmed or not.now I m calling them and they are playing passing the parcel..no one reply properly.. don't book ur ticket from this web ..they r theif. cheaters . Bunch of useless people

Agoda 回复2026-10-22

Dear priya gupta, Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise. Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us: • Visit our Help Center: https://www.agoda.com/info/contact.html • Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page. • Select "Contact Agoda" to connect to an agent You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust. Sincerely, ^Ichi

G
Gina Lockwd美国 · 写过 1 条评价 · 体验于 2026-10-21 ·

BEWARE OF BOOKING THROUGH AGODA

BEWARE OF BOOKING THROUGH AGODA! I will NEVER use them again! I wanted to share my experience with Agoda so hopefully someone else doesn’t make the same mistake. I recently booked a hotel through Agoda because they advertised “FREE CANCELLATION.” What I didn’t realize until afterward was that the free cancellation only applied if you canceled at least SIX DAYS before your stay. While that information was technically in the fine print, I feel like advertising “free cancellation” so prominently is extremely deceiving, especially when you’re booking a last-minute trip! Unfortunately, I accidentally selected the wrong date when booking. I needed Friday instead of Saturday. I immediately tried to correct it, wasn’t asking for a refund, and was more than willing to pay any difference in price. I contacted the hotel directly, and their sales manager even checked with the general manager. Both were willing to accommodate the date change, and the hotel had availability! Here’s where it gets ridiculous. Agoda’s customer service specifically told me to get the hotel’s approval and provide the manager’s name. I did EXACTLY what they asked. They then told me they would contact their booking partner to process the change. Instead, I received multiple denials, spent DAYS going back and forth with their customer service, and was given conflicting explanations. Eventually, they told me their system simply wouldn’t allow them to change the reservation and suggested I work it out directly with the hotel. So why have a customer service department if nobody can actually help?! I completely understand that I made the original booking mistake, and I take responsibility for that. But the lack of flexibility, conflicting information, and complete runaround from Agoda has been beyond frustrating. My advice: BOOK DIRECTLY WITH THE HOTEL! Saving a few dollars through a third-party booking website is absolutely not worth the headache if anything goes wrong. And please read every word of the cancellation policy before booking, because Agoda’s advertised “FREE CANCELLATION” was certainly not what I expected. Never again, Agoda!

Agoda 回复2026-10-22

Hi Gina Lockwd, Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise. Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us: • Visit our Help Center: https://www.agoda.com/info/contact.html • Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page. • Select "Contact Agoda" to connect to an agent You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust. Sincerely, ZT