Agoda

Great service all round

Bilal saad埃及 · 写过 1 条评价 · 体验于 2026-10-17 · 发表于 2026-10-22

Unprofessional behavior: Evicted after due to Agoda's error!

I had booked a 17-night stay (Booking ID: 713445015) at Atlas Hotels in Cairo, paid in full, traveled over 1,000 km, checked in, and stayed for 4 full days. On October 17th, my companion and I were suddenly locked out and evicted from our room simply because Agoda claimed they made an internal "pricing error" on their platform. Instead of catching their own technical mistake before our trip, Agoda allowed us to complete a long journey, check in, and settle down for days before abruptly cancelling the booking. Rather than taking responsibility for their own internal system failure, they pushed the entire burden onto the customer, offering a meager compensation that doesn't even cover travel costs, while leaving us stranded. This unacceptable handling is officially documented with the Tourism Police and local authorities (confirming our check-in and occupancy). Customers deserve accountability and basic respect, not total negligence and eviction due to a platform's mistake.

I trusted Agoda very good service…

I trusted Agoda very good service regarding booking and giving some discounts. More Power Agoda

Always use them when abroad to book my…

Always use them when abroad to book my hotels in danang very good and helpfull

Agata Aleksandra英国 · 写过 8 条评价 · 体验于 2026-08-17 · 发表于 2026-10-22

Mould-infested hotel room denied refund

I booked a hotel in Bangkok, Thailand. Upon arrival I discovered the room was covered in mould with a huge gaping dripping hole in the bathroom. When I informed reception, they tried to move me to another room with mould. By that point I would not risk my health in such a DISGUSTING establishment. I requested Agoda for a refund, and they have refused me for over 2 months. I provided mountains of evidence, and I am quite literally disabled, so cannot breathe in mould-infested air. Agoda essentially told me that they didn’t care, and are so money-hungry that they would rather protect those establishments and risk other young solo travellers like myself getting stuck in a dump like that, then support the customer. Save yourself the money and skip this genuinely VILE company. Go to booking.com instead, at least they’ll give you a refund with proof. An absolutely disgusting disregard for their customers.

Agoda customer service is a joke

Agoda customer service is a joke. They took 90 minutes of asking the same question and getting the info requested before contacting the hotel by which time it was too late and i was £100+ out of pocket. They said all taxes paid for another booking but hotel charged local city tax. It is impossible to contact customer services without experiencing terminal frustration. Most incompetent liars ever

Great booking process

RE customer service and refund from a cancellation

RE: Canceled reservation, customer service to get a refund per hotel and Agoda's policies. My wife and I were on vacation, with a hotel booked in Chattanooga for 2 nights. A hurricane was forecasted to hit the gulf coast on the evening we were to be in Chattanooga, so we cancelled in the morning and rearranged our plans to go well north of the storm. Agoda's website stated that cancelling on the day of reservation before check in time would result in a one night charge, but all remaining nights would be refunded. I went through the website to notify Agoda that we were cancelling the reservation, and the website told us to contact the hotel directly to let them know of the cancellation. We did that, and exchanged emails with the hotel manager, who confirmed that our cancellation would be honored, but we would be responsible for one night's charge. He also said that we would receive the refund through Agoda, since it was a prepaid reservation. After returning home, we waited a full week to hear from Agoda. They didn't contact us. I then went through their website to find a way to contact Agoda (best of luck, it is very confusing and there is no direct way to do so except to bring up the reservation and then go through a number of steps to set up a chat session. There is no phone number supplied, nor email address.). Once I was on chat, they assigned a service rep to help me - I explained what had happened, then told them I had the email exchange that showed the manager had agreed to the cancellation and that Agoda would provide the refund. Agoda's rep said they would have to contact the hotel, then let me know within 48 hours what they found out. After two days, I'd heard nothing from Agoda. I contacted them again, and this time I got a different service rep. I had to restate the entire scenario, and once again, Agoda said they'd have to contact the hotel. I offered to send them the email chain from the manager FOR THE THIRD TIME, but Agoda will not provide an email address that I can forward it to. Instead, they said they'd contact me again within 48 hours to let me know what the hotel said. At this point, I don't care when they provide the refund (which, btw, they wanted to send me in "Agoda Cash" that is only good on their website and expires in 6 months!); instead, I just want anybody that is thinking about using Agoda to beware because it seems like a bit of a scam. I suppose that as long as you don't try to cancel you'll be fine, but if something comes up that forces a change in plans, good luck. I will say I also had to cancel a room that was booked through Expedia on this same trip, and they confirmed the cancellation in less than 5 minutes. The refund was also on my credit card the next day. Meanwhile, it's been 14 days now trying to get a refund through Agoda. You make your own call, but I know whom I will use the next time. I think you know as well.

Better than the opposition in Asia but still their website is a nightmare

For Asia they are much better than the opposition but their website is still a nightmare - filtering just does not work. For example, with certain filters on I had 40 properties on my list. The filters included Internet. When I turned the Internet filter off, the number reduced to 17 - it should have increased!

Good and prompt service recommended to…

Good and prompt service recommended to the friends and families

Great customer service and easy to use…

Great customer service and easy to use app

Simple booking process

Easy and straight forwards process to book stay or hotels via Agoda. I hope the hotel I have chosen meet my needs in term of service, safety, location and cleaness.

Subject

Subject: Compliment for Front Office Staff – Mr. James Dear Hotel Boss Management Team, I am writing to express my sincere appreciation for the outstanding service I received at your hotel yesterday. I visited Hotel Boss together with a friend who had just arrived from the airport, and we were personally assisted by Mr. James at the front counter. I was deeply impressed by Mr. James’s exceptional professionalism. He welcomed us with a very humble and polite attitude, taking the time to explain all the necessary details thoroughly while my guest was with me. Furthermore, I requested a room on a higher floor so that my guest could enjoy Singapore's night view. Mr. James went the extra mile to accommodate this request and successfully granted us a higher floor. Both my friend and I were absolutely delighted with the experience. Please commend Mr. James for his exemplary customer service and dedication. His efforts reflect very highly on Hotel Boss, and I am incredibly happy with your management and staff. Thank you very much, and keep up the excellent work. Warm regards, Selvam

Best app ever

Easy to use app

Easy to use app, useful information about hotels location etc. Competitive prices and simple cancellation/modify booking process. On the rare occasion I have used customer service fast and helpful.

Everything is good until you have a…

Everything is good until you have a genuine complaint because of my accommodation was a building site. I’ve tried repeatedly to get this resolved ,said 72 hours and now it’s been weeks and I’m still no nearer to get this resolved. I have videos. I have pictures evidence and yet I still can’t get it resolved.

My go to for checking flight and hotel…

My go to for checking flight and hotel prices

Love the discounts

Love the discounts, stress free travel.great to be able to communicate.

Refund turned into expiring AgodaCash without my consent — now worthless

In March 2026, a network delay on Agoda's platform caused me to make a duplicate booking. I called customer service to cancel one of them (Booking ID 1704067660). The refund of USD 112.3 was issued as AgodaCash. I was not clearly told it would be AgodaCash instead of a refund to my card, nor that it would expire in just 6 months — I believed the money had gone back to my credit card. In April 2026, I used that AgodaCash to prepay part of a free-cancellation booking at Edgewater Hotel, New Zealand (Booking ID 1722866251). In October 2026, my plans changed and I cancelled within the free-cancellation period. The AgodaCash was returned to my account already past its original expiry date and completely unusable. When I called and asked for it to be restored, customer service flatly refused, saying expired AgodaCash cannot be recovered. The duplicate booking was caused by Agoda's own platform glitch, and the refund method was changed without my clear consent or any warning about the expiry. I am asking Agoda to reissue the USD 112.3 AgodaCash with a reasonable new validity period, or refund the March booking to my original payment method, so I can rebook.

Confusion whether booking was cancelled