Agoda, a digital travel platform, helps anyone see the world for less with its great value deals on a global network of over 6 million hotels and holiday properties worldwide, plus flights, activities, and more. Agoda.com and the Agoda mobile app are available in 39 languages and supported by 24/7 customer support. Headquartered in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more than 7,000 staff in 27 markets, dedicated to leveraging best-in-class technology to make travel even easier.
以上内容由商家自行提供，未经平台核实。Agoda（www.agoda.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 968 条用户评价，属于旅游度假分类，口碑一般。21% 的评价为 1 星，差评比例偏高；商家回复了 93% 的差评；评价主要围绕价格、客户服务、退款。数据最后更新于 2026-10-24。
Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight that the booking process is straightforward, allowing them to easily secure competitive prices for their trips. Many people also appreciate the prompt confirmations, wide accommodation choices, and overall convenience of managing their travel plans in one place. Some reviewers were not happy with customer service, pointing out major difficulties in reaching human representatives when unexpected issues arise. Additionally, travelers expressed deep frustration regarding lengthy delays, unhelpful AI chat systems, and serious complications when trying to obtain refunds. A few consumers also mentioned encountering unexpected website errors, misleading information, and missing accommodation details upon arrival at properties.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。I find Agoda very easy to use and also the best deals are on here too. I compare hotels on other sites and still find it cheaper on here.
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
I stayed in a Junior Suite, and overall, I had a very good experience at this hotel. The room was clean and spacious, with a great selection of amenities. I also appreciated the complimentary minibar, which was available without any extra charge. The location was excellent, within easy walking distance of Liangmaqiao Station. The area also felt safe, with several embassies nearby. Unfortunately, the only major disappointment was the attitude of some of the front desk staff. The female staff member who assisted me with check-in was kind and professional, and her service was excellent. However, the service I received from the male staff members during check-out was absolutely unacceptable. Since I had paid a deposit by credit card, I simply wanted to clarify how the refund would be processed. As the procedure varies from hotel to hotel, I asked a reasonable question to ensure that everything was clear. While I was still explaining my concern, two male front desk staff members began speaking negatively about me in Chinese, apparently assuming that I could not understand what they were saying. I was shocked and deeply disappointed by such rude and unprofessional behavior. I was also disappointed when I was told that I had to arrange a taxi myself and that they could not assist me.
Very easy platform to use. Better price than Booking.com Provided exactly what I was looking for.
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Delighted with the service
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
It’s easy to find what I want in a fair price
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Third Booking with Agoda Very Good Deals Found Comunication Good and Updated Regularly Brilliant 👏
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Always easy to compare properties and priced per night or per stay which is helpful. Great choice and straightforward hassle free booking.
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
I had been a loyal customer, booking flights using Agoda all the time. I have booked probably more than 5k dollars worth of tickets via Agoda. However, later on I've realized that Agoda is not offering the cheapest flights at all! You will get a lower rate if you book directly through the airline. I will not be using Agoda anymore at all!
Dear Joyce, Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise. Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us: • Visit our Help Center: https://www.agoda.com/info/contact.html • Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page. • Select "Contact Agoda" to connect to an agent You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust. Sincerely, ^Ichi
The accommodation provided failed to meet contractual obligations and materially deviated from what was advertised and purchased. We booked this stay specifically for our honeymoon, yet we were subjected to severe room downgrades, misleading amenities, and false advertising about the property's primary appeal. The critical failures include: 1. Failure to Provide Contracted Room Type (Bait-and-Switch): I selected and paid a premium rate for a suite configured with a King-sized bed. Upon check-in, the resort refused to honor this reservation and placed us in a room with two separate single beds. Splitting a married couple on their honeymoon because the property failed to honor a confirmed reservation is unacceptable and breaches the agreed booking terms. 2. Misrepresentation of In-Room Amenities: The room’s entertainment system features native interfaces for streaming platforms (Netflix, YouTube, Amazon Prime), yet the television units were not connected to an active network, rendering these functions entirely inoperable. Advertising smart amenities that cannot be used is deceptive. 3. False Advertising Regarding Beach & Waterfront Accessibility: The resort is marketed as a beachfront ocean property. In reality, the shoreline is composed of sharp rocks, broken coral, and hazardous shells, making it impossible to walk without footwear. Furthermore, the ocean water is heavily congested with dense marine vegetation and sludge, making it impossible to wade past knee depth. The resort markets itself as an oceanfront experience, yet the ocean is entirely unswimmable. Because the property failed to provide the specific room category purchased and misrepresented the basic facilities advertised on your platform, our stay was severely disrupted.
Website easy to use. Accommodation was the best price on this website. I had looked at many others. I also received the conformation email as told. So all good.
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
After a mistake in the réservation, i tried to cancel. Even with the agreement of the hotel, Agoda refuse to reimburse. DONT USE AGODA, no customer service, all in for the $
Dear Alain Girard Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise. Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us: • Visit our Help Center: https://www.agoda.com/info/contact.html • Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page. • Select "Contact Agoda" to connect to an agent You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust. Sincerely, HS
Gave me a good price. Instant confirmation and email.
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Excellent! Love it
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Great service Great accommodation Great price
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
共 968 条符合条件的评价
