Agoda, a digital travel platform, helps anyone see the world for less with its great value deals on a global network of over 6 million hotels and holiday properties worldwide, plus flights, activities, and more. Agoda.com and the Agoda mobile app are available in 39 languages and supported by 24/7 customer support. Headquartered in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more than 7,000 staff in 27 markets, dedicated to leveraging best-in-class technology to make travel even easier.
以上内容由商家自行提供，未经平台核实。Agoda（www.agoda.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 968 条用户评价，属于旅游度假分类，口碑一般。21% 的评价为 1 星，差评比例偏高；商家回复了 93% 的差评；评价主要围绕价格、客户服务、退款。数据最后更新于 2026-10-24。
Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight that the booking process is straightforward, allowing them to easily secure competitive prices for their trips. Many people also appreciate the prompt confirmations, wide accommodation choices, and overall convenience of managing their travel plans in one place. Some reviewers were not happy with customer service, pointing out major difficulties in reaching human representatives when unexpected issues arise. Additionally, travelers expressed deep frustration regarding lengthy delays, unhelpful AI chat systems, and serious complications when trying to obtain refunds. A few consumers also mentioned encountering unexpected website errors, misleading information, and missing accommodation details upon arrival at properties.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Good have dealt with agoda for many years
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
I was offered a price of £397 for 2 rooms for 3 adults with breakfast at the Four points Sheraton in Ahemedbad but when I booked it booked 1 room with 3 adults including breakfast. Luckily I had chosen an offer that allowed cancellation o I could cancel. I am hoping that Agoda will honour the offer which I have a photo of.
NEVER A PROBLEM BOOKING ANYTHING WITH AGODA.. AND ALWAYS SEEM TO FIND THE PRICE FOR ACCOMMODATION CHEAPER THAN OTHER SITES
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Quick to use
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
As is usual, room great, breakfast very good. Will be back soon
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Agoda service is disgraceful. Communication in the event of a problem is extremely frustrating. I will never use this company again
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Its always yhe app I go to to make hotels bookings anywhere in the world.
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Very quick response either the booking or cancel the booking of the hotel.
Thank you for the review. We always strive to provide every guest the best experience. Please email us at [email protected] should you have any concern or require assistance.
I booked on Agoda for a preriod Oct 5-15 @Azure Philippines & my booking was booked/confirmed.I even provided my credit card details. When I arrived on the place AZURE on the 5th of October to stay I was told I need to pay 16500 pesos in cold cash & not by credit card. I was not happy for AGODA confirmed my booking for that period for only 10322.00 pesos. Since I got no chocie as a senior I got no place to stay so I just paid the 16500 in cash , plus I ask for a receipt theydont want to give me & said they will just email (*but until the end of my booked period october15 I did not received any receipt.) The property was not a very good place to stay , the stove was very poor can easily get fire when you use them, no water heater (very cold water) aircon was not working properly to beat the 40% temperature, No TV which is always standard in all condos/place plus for covid standard is very poor hygiene like the toilet ,sink,coakakroaches everywhere (I was even beaten on my legs) plus the bedsheets & towels were not clean but I got no choice as I said for I got no one to stay & I just attended a funeral of my brother. Moreover on the 6th of October I received an email @3AM from AGODA that my booking was cancelled by the property owner. I cannot accept that AGODA permitted that to be cancelled my confirmed booking After so many email from AGODA no one get in touch with me ,plus the people In AZURE said they got nothing to do between the AGODA booking & us. What I want now is Justice for this bad experience that I encountered. AGODA should refunded me the diffrence between the 16500 pesos that I paid in cold cash & the 10322 that AGODA confirmed/booked my stay. PLus I want AGODA to investigate completely so that It will not be repeated again bt the others in the future what I exprerienced.
Dear Rosanna, Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise. Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us: • Visit our Help Center: https://www.agoda.com/info/contact.html • Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page. • Select "Contact Agoda" to connect to an agent You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust. Sincerely, ^ichi
Easy to book, good options with price variations made clear and easy to understand.
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Easy to book and cheaper than other websites.
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
I've reviewed agoda before and will say the same. Prices seem to be the best, always a good choice and for me, excellent customer service. Good cancellation policy and breakfast choices.
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Agoda has no Korean service. The agent is always Indian. They do not answer. You have to wait at least 20 minutes to get one answer. I will never use Agoda again
We apologize for the inconvenience caused. We always strive to provide the best experience for our customers. Please share your booking ID, email address, and concern through our Help Center page, "https://www.agoda.com/info/contact.html". We look forward to assisting you.
Swore I would never use again after being left without a room after a failed booking despite a confirmation. With this in mind I rang the hotel to double check and again found there was no reservation! Customer service looking into it - it took me 2 minutes to double check so not sure why 24-48 hours are needed. Plus I noticed they have the same hotel on twice… one with their new name so an awful lot of people are going to find double booked rooms! My advice steer clear or check your booking with the hotel.
Hi MS T KING, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you’ve encountered and regret that your experience did not meet expectations. We have sent an email to the lead guest using the registered email address to establish a verified support channel. Kindly check your email inbox and respond with any inquiries you may have. Once we receive your reply, we will ensure that you receive the necessary assistance promptly. For quicker resolution, you can also contact our 24/7 customer service team at https://www.agoda.com/info/contact-agoda.html (Log in to your Agoda account >> select Accommodation or Flights >> click Contact Agoda Customer Service >> Choose Contact Agoda >> Select a booking >> choose your preferred communication channel). Sincerely, ZT
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Unacceptable platform refusal following severe merchant default I booked accommodation via Agoda (Booking ID: 1421063604) at My Hostel Shkodër. The property suffered a complete utility failure (no running water or basic sanitation) and subjected me to an aggressive forced eviction at 6:00 AM. Agoda acknowledged the merchant default in writing but refused proper compensation, offering an insultingly low $2.19 settlement offer. A formal regulatory complaint has been officially filed with the Competition and Consumer Commission of Singapore (CCCS Reference ID: C261022001), and formal notice delivered to Booking Holdings executive compliance. Agoda must immediately issue a full refund via bank transfer to resolve this regulatory filing.
Dear Hadi Hajjar, Thank you for leaving us a review. We're truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise. Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. Please email us at [email protected] with the following details so we can locate your booking on our system: 1. Agoda Booking ID 2. Lead guest name 3. Email address 4. Summary of inquiry Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust. Sincerely, Pau
Easy to book. Great prices
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
The booking process is easy and the prices are good.
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
共 968 条符合条件的评价
