Agoda, a digital travel platform, helps anyone see the world for less with its great value deals on a global network of over 6 million hotels and holiday properties worldwide, plus flights, activities, and more. Agoda.com and the Agoda mobile app are available in 39 languages and supported by 24/7 customer support. Headquartered in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more than 7,000 staff in 27 markets, dedicated to leveraging best-in-class technology to make travel even easier.
Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight that the booking process is straightforward, allowing them to easily secure competitive prices for their trips. Many people also appreciate the prompt confirmations, wide accommodation choices, and overall convenience of managing their travel plans in one place.
Some reviewers were not happy with customer service, pointing out major difficulties in reaching human representatives when unexpected issues arise. Additionally, travelers expressed deep frustration regarding lengthy delays, unhelpful AI chat systems, and serious complications when trying to obtain refunds. A few consumers also mentioned encountering unexpected website errors, misleading information, and missing accommodation details upon arrival at properties.
I booked hotel with Agoda. It was a prepaid, non-changeable, non-cancellable booking but it was the cheapest rate I could find, cheaper than on the hotel website itself, so I was very happy with the rate.
Later, the school of my children unexpectedly scheduled parent-teacher meetings, exactly at the middle of our booked stay. Since the booking was non-changeable and I needed to change the dates I actually thought I lost the money for my booking. But I contacted Agoda customer service anyway.
To my delight, they were actually able to change the booking for me without me having to pay extra. I was very impressed by this. I went to the hotel at the new dates after the date change and everything was good.
I think Agoda gave me excellent service by allowing me to change the booking dates, even on a non-changeable booking.
Agoda 回复2026-10-23
Thank you for sharing your positive experience with us. Your feedback is much appreciated.
We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Thank you for sharing your positive experience with us. Your feedback is much appreciated.
We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
I m still waiting for response for request I made ,I haven’t received any message from Agoda or the hotel , regarding my partner birthday on 24/12/26.so u can look in to it n come back to me ASAP
Agoda 回复2026-10-23
Thank you for the review. We always strive to provide every guest the best experience.
Please email us at [email protected] should you have any concern or require assistance.
Long time user of agoda. No issues and a lot of information on the individual hotels to give you the tools to decide where to book
Agoda 回复2026-10-23
Thank you for sharing your positive experience with us. Your feedback is much appreciated.
We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Great customer service. Excellent price and choices of accommodation.
Agoda 回复2026-10-23
Thank you for sharing your positive experience with us. Your feedback is much appreciated.
We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
First and last time I used this booking website.
I’ve found a hotel and tried to book a hotel room through the Agoda. My payment went through, I got e-mail that booking has reserved, two hours later another e-mail stating that payment didn’t went through and that my booking has not been reserved.
I found that money has been deducted from my bank account (reserved) and I thought maybe they will return it back since reservation didn’t went through.
I booked a hotel nearby through Booking.com in meantime because I thought I’ve finished with Agoda.
Four days later. E-mail confirmation from Agoda that my booking is reserved so I ended up paying two hotels at the same period.
Tried reaching out to Agoda website for help, they got no customer support only ChatBot. Then I went to apply for free cancelation but hotel denied it. After all of it, I ended up complaining to my bank but they also denied.
Money thrown away, but lesson learned. Do not use this site for booking at all!
Thank you for sharing your positive experience with us. Your feedback is much appreciated.
We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Thank you for sharing your positive experience with us. Your feedback is much appreciated.
We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Thank you for sharing your positive experience with us. Your feedback is much appreciated.
We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Extremely poor experience with Agoda. I had a confirmed booking at Tulip Resort in Rudraprayag for 2–3 October 2026 and paid ₹4,124.05. When I arrived, the property refused to let me check in.
I reported the problem to Agoda through the app. More than 20 days have passed, and I have received neither a proper response nor my refund. The last update said Agoda was waiting for the property, but leaving a customer without their money or an answer for this long is unacceptable.
Agoda confirmed the booking, so it should take responsibility for resolving the issue instead of leaving the customer to chase a response. I am still waiting for my full refund. Based on this experience, I would think carefully before trusting Agoda with a booking.
Agoda protects bait-and-switch scam hosts until you threaten a bank Chargeback
Agoda protects bait-and-switch scam hosts until you threaten a bank ChargebackBooked Charbel Apartments Hurghada (Booking ID: 709683975, Oct 17–21, 2026) through Agoda. The property turned out to be an uninhabitable construction dump with zero sea view. We left immediately, checked into Golden Rose Hotel for the entire 4 nights, and sent full photo/video evidence to Agoda Customer Service on day one. Instead of refunding us immediately, Agoda Customer Experience Group put us through 4 days of psychological torture and copy-paste scripts:First, an Agoda agent admitted in writing to a "technical error on our end" and offered a laughable $24.62 in AgodaCash.Then another agent retracted the technical error and blindly believed the fraudulent host's lie that we "stayed for 1 night."When we proved the host lied by sending an official stamped invoice from Golden Rose Hotel, Agoda tried to lowball us with a 50% refund, then demanded a signature over the hotel stamp, and once provided, tried to trap us into accepting 60% in restricted AgodaCash! Only after I rejected every partial offer and prepared a formal Visa Chargeback with my bank did Agoda finally cancel the booking and refund 100% of my money. Agoda's support system is designed to exhaust victims into giving up 40–50% of their money to scam properties
Review of Parallel villa - Trincomalee.
Stayed SEPT 2026.
The stay was unacceptable . Advertised as with kitchen, no kitchen had to eat with family in family kitchen.No workable fan in room .Days were 38degrees .No hot water for shower.Property very old , tired, rundown.Recommend do not stay.Agoda needs to re value this property as advertising is false.Rate 1
John
Agoda 回复2026-10-23
Dear Jayceebee
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
HS
Always easy to book with you. And excellent prices.
Would highly recommend to family and friends.
Agoda 回复2026-10-23
Thank you for sharing your positive experience with us. Your feedback is much appreciated.
We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Overcharged for a poor room, and a refund that never arrived
I booked one night at Ginger Mumbai Airport through Agoda and was charged £70. Agoda's own listing shows the room at ₹5,040, about £40. For that price the room was tiny and dated: with the bathroom door open, there was barely space to reach the toilet, and the shower had old-fashioned taps.
Separately, I cancelled another booking within Agoda's free cancellation period. Agoda took my £252.15 instantly, and its booking page says the full amount was refunded on 1 October 2026. More than three weeks later, it has not reached my card. Agoda now says refunds can take 30 to 45 business days. This is just mean and I won’t be using them again.
Thank you for sharing your positive experience with us. Your feedback is much appreciated.
We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Location is great, hotel, food and staff were amazing. Price was reasonable in a time of crazy prices. This is the second time I’ve stayed at this hotel and I’ll definitely be back.
Agoda 回复2026-10-23
Thank you for sharing your positive experience with us. Your feedback is much appreciated.
We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Agoda Cancelled My Booking Hours Before My Flight – Over LKR 112,000 Lost!
Extremely disappointed with Agoda! I booked a 15-night stay in Kuala Lumpur (3–18 October 2026) for my husband, brother-in-law, and myself, paying LKR 164,277.74 more than 20 days in advance.
Just a few hours before our flight, Agoda cancelled our confirmed booking, leaving us stressed and worried about arriving in a foreign country without accommodation.
I had specific requirements for the location, a 2–3 bedroom apartment, and budget. With no suitable alternative arranged by Agoda, I was forced to book another apartment for LKR 265,423.74, costing me an additional LKR 101,146. This money came directly from our holiday spending budget.
To make matters worse, I received only LKR 153,154.56 of my original LKR 164,277.74 payment, leaving a further LKR 11,123.18 shortfall due to possible exchange rate differences or bank charges.
Agoda offered just USD 48 in AgodaCash and is now directing me to my bank regarding the refund difference, despite promising to review my bank statements.
I am seeking LKR 112,269.18 in reimbursement. This experience caused unnecessary financial loss, emotional stress, and ruined the start of our carefully planned holiday.
A confirmed, prepaid booking should mean something. Very disappointing customer service and a complete loss of trust in Agoda.
Thank you for sharing your positive experience with us. Your feedback is much appreciated.
We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
I find that booking with agoda helps you find the right prices for your vacation and short trips.
Agoda 回复2026-10-23
Thank you for sharing your positive experience with us. Your feedback is much appreciated.
We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
This review is for the property owners as well as the customers trying to book a property from Agoda.
My 2 properties named Beach Blessing Wooden Cottages and Matondkar’s Beach Resort located at Malwan have been registered on Agoda by some fake agency without submitting a legit proof of ownership. People are booking these properties, paying money online (we are not getting any money, its either Agoda or the fake agency) . And worst is that our resort is actually open yet we open after Diwali every year. people are coming to the location and then the property owner gets to know about the it. This incorrect for both the actual property owner and also for guests for their loss. Please beware of such frauds. Call the property owner before booking and paying money.
