Agoda

Booking process was fast and easy

Booking process was fast and easy. Prices are amazing.

Amazing app very handy east too plan my…

Amazing app very handy east too plan my trips anywhere

Very easy to book

Very easy to book, good prices - especially like buy now pay later

Have just booked lovely Hotel for a…

Have just booked lovely Hotel for a really good price. Agoda was the only site it was advertised on at such a good rate. Will know more after my stay but so far so good!

Easy site to navigate competitive…

Easy site to navigate competitive pricing

BOOKING IS EASY AND CLEAR

BOOKING IS EASY AND CLEAR: CANCELLATIONS ARE SIMPLE: MONEY BACK IN YOUR BANK QUICKLY. THIS MAKES EVERYTHING VERY MANAGEABLE:

Eric Davies英国 · 写过 9 条评价 · 已认证 · 体验于 2026-10-19 · 发表于 2026-10-19

The price and customer service

Jasper Bradley英国 · 写过 10 条评价 · 已认证 · 体验于 2026-10-19 · 发表于 2026-10-19

My goto 1 stop booking agent

I have been using Agoda as my goto booking Agent for all my holiday needs. FLIGHTS, HOTELS, AND ALSO all my trips while there always have had a 5 star experience

Faisa Arslan

I always find best hotel price from agoda

Very easy to book hotels

Very easy to book hotels. Wide range of hotels to choose from with decent price

I accidentally booked wrong date

I accidentally booked wrong date. No options for changing and NO REFUND. This is response: I'm sorry we are unable to refund.

I booked with Agoda for my trip to Ho…

I booked with Agoda for my trip to Ho Chi Minh City, Vietnam and when I got to the hotel the host Soho Hotel and Residence denied by check in because my full name matching passport was not on the booking and asked me to cancel with Agoda and give them cash. I do not use my middle names on booking sites and called Agoda who was at the mercy of the host. The host walked away from me in the lobby and Agoda replied after 48 hours they could not help me. I did a chargeback with my credit card company and Agoda emailed me saying they will not accept the chargeback. Well too late already got my refund. DO NOT BOOK WITH AGODA, NEVER AGAIN. Poor customer service, if you need a refund you’re hooped. Use other booking sites. I cancelled all my remaining bookings and used another site.

Albert Bañuelos墨西哥 · 写过 3 条评价 · 体验于 2026-08-25 · 发表于 2026-10-18

I made a booking in Rome

I made a booking in Rome, they accepted the booking and the email did not send the time for check-in. I arrived to the reception in Rome and it was closed, no one was there. I knocked on reception, no one came and now they want a payment. I went, I was there and they did not provide any service from the hotel.

Unresolved CAD $1,542.93 Agoda booking dispute

Thank you for responding, but this public reply does not match what Agoda is telling me privately. For months, I have been trying to resolve this matter. Your latest Customer Satisfaction & Incidents Team email states that Agoda has completed a thorough review, that its position remains unchanged, and that it will not approve a refund or cancellation without penalty. Yet here on Trustpilot, Agoda states that the relevant team is “in the midst of resolving the issue” and will contact me within 24–48 hours. These two positions are contradictory. My dispute remains unresolved. I am still seeking a full refund of CAD $1,542.93 for Booking 1035565422. Please do not publicly suggest that this is being resolved unless Agoda is actually reconsidering the decision and taking concrete action toward a refund. I will update this review if and when Agoda genuinely resolves the matter. ——————————— I am extremely disappointed with Agoda’s handling of Booking ID 1035565422. I specifically searched Agoda using the filters “Free cancellation” and “Pay at the hotel / Pay later.” The property appeared in those filtered results, and that was a major reason I proceeded. After I completed the booking, the full CAD $1,542.93 was charged. The confirmed booking then showed that cancellation would result in only a 5% refund, meaning approximately 95% of the booking amount would be retained. I tried to resolve this immediately, on the same day, months before the scheduled stay. No accommodation service has been used. The property itself told me: “We cannot cancel here. Cancelling the platform will result in high penalties.” A later free cancellation request submitted through Agoda also expired because the property did not respond. Agoda’s response has been that its internal records show I selected a prepaid rate. However, when I asked Agoda to provide the specific booking-session evidence showing exactly how the immediate CAD $1,542.93 charge and 95% cancellation penalty were disclosed before I confirmed the transaction, Agoda refused to provide those materials. Instead, Agoda keeps saying its booking flow is generally designed to show the terms. That does not answer my complaint. If a property is displayed after a customer selects Free cancellation and Pay at the hotel, but Agoda then allows a rate with immediate full payment and a 95% cancellation penalty, that change should be unmistakably clear before the customer confirms the booking. Had I clearly understood those terms, I would not have completed the transaction. I am an Agoda Gold customer and trusted this platform. This experience has seriously damaged that trust. The matter remains unresolved. I am seeking only: Full refund of CAD $1,542.93, cancellation without penalty, and confirmation that no further charges will apply. BBB Complaint: 25385621 Until Agoda refunds the full amount, I consider this matter unresolved.

Hotel room didn't exist

The worst experience. I booked a hotel room in advance, but unfortunately I didn’t get the room, and they didn’t refund me even though the cancellation was on their side. Don’t use Agoda, a scam.

SRISHTI BAIN印度 · 写过 1 条评价 · 体验于 2026-10-18 · 发表于 2026-10-18

⭐ THE WORST HOTEL BOOKING EXPERIENCE…

⭐ THE WORST HOTEL BOOKING EXPERIENCE EVER — ABSOLUTELY DISAPPOINTED WITH AGODA! I would give Agoda ZERO stars if that were possible! This has been one of the most frustrating, stressful, and unacceptable booking experiences we have ever had. We booked a hotel through Agoda, HOTEL SAI SARAN, RAMESHWARAM, and received a booking confirmation, believing that our accommodation was secured. However, hours after confirming our booking, Agoda informed us that there were no rooms available and told us to cancel the booking! What is the point of confirming a reservation if the hotel room is not actually available? The worst part was the complete lack of responsibility and support from Agoda. The person we spoke to on behalf of Agoda offered NO compensation, NO alternative solution, and NO meaningful assistance whatsoever. We were simply left to deal with the mess ourselves. As a result, we were forced to book another hotel at the very last minute, when prices were significantly higher. We ended up facing unnecessary stress, inconvenience, and additional expenses because Agoda failed to provide the service we had booked and trusted them to deliver. A confirmed hotel booking should mean exactly that — a confirmed booking! Customers plan their trips and budgets based on these confirmations. You cannot just confirm a reservation, cancel it hours later because of unavailability, and expect customers to bear the consequences without offering any reasonable solution or compensation. Agoda completely failed us when we needed them to take responsibility. Their handling of this situation was extremely disappointing, and the lack of customer support made an already stressful experience even worse. I would strongly advise others to think twice before trusting Agoda with their hotel reservations. A cheap deal means absolutely nothing if your booking cannot be honoured and you are left scrambling to find expensive last-minute accommodation. AGODA, YOU NEED TO TAKE RESPONSIBILITY FOR YOUR CONFIRMED BOOKINGS AND STOP MAKING CUSTOMERS PAY THE PRICE FOR YOUR FAILURES. An absolutely terrible experience. No accountability, no proper assistance, no compensation — just unnecessary stress and extra expenses. NEVER AGAIN!

⭐ Extremely Disappointing Experience…

⭐ Extremely Disappointing Experience with Agoda – What Is the Point of a Booking Confirmation? I am extremely disappointed and frustrated with Agoda’s service. I made my hotel booking on 16 October for a stay on 18 October. I received a booking confirmation from Agoda and trusted that my accommodation was secured. However, what happened when I arrived at the hotel was completely unacceptable. I reached the hotel at approximately 3:30 PM on 18 October, expecting a smooth check-in. Instead, the hotel staff informed me that they had not received my booking confirmation from Agoda. Imagine arriving at your hotel after making a reservation in advance, only to be told that your booking cannot be found! I immediately contacted Agoda’s customer service for assistance. I was told that they would contact the hotel and asked to wait. I waited for more than 15 minutes, wasting my valuable time while standing there, uncertain about where I would stay. When Agoda finally called me back, I received an even more frustrating response: my booking had been cancelled because the hotel was fully booked. Seriously, Agoda? How can this happen? I booked the hotel two days in advance, received a booking confirmation, and travelled to the property believing that my accommodation was secured. Only after I physically arrived at the hotel was I informed that my booking had been cancelled because the property was full. What is the purpose of issuing a booking confirmation if customers cannot rely on it? A booking confirmation should give customers confidence that their accommodation has been reserved. If a hotel is fully booked, why is the customer allowed to make a reservation and receive confirmation in the first place? And if there is a problem with the booking, why was I not informed before arriving at the hotel? Customers use Agoda to save time, reduce stress, and arrange their travel with peace of mind. Instead, my experience caused unnecessary frustration, wasted my time, and left me in an extremely uncomfortable situation at the very moment I expected to check in. The worst part is that nobody should have to discover that their accommodation is unavailable only after arriving at the property. Customers make plans, arrange transportation, and organise their schedules based on the confirmation they receive. Agoda needs to understand that a hotel booking is not just a transaction on a screen; it is a commitment that customers depend on. Agoda, please explain how a confirmed booking can suddenly become a cancelled booking simply because the hotel is full. Why was I not notified earlier? Why was I allowed to believe that my accommodation was secured? And what responsibility does Agoda take when a customer is left stranded because of a booking failure? I strongly urge Agoda to improve its communication with hotel properties, ensure that booking confirmations are reliable, and notify customers immediately if their reservations cannot be honoured. This experience has seriously damaged my trust in Agoda. A booking confirmation should mean something. Customers deserve transparency, reliability, and proper support—not last-minute surprises and wasted time. My advice to other travellers: do not assume that receiving a booking confirmation means everything is guaranteed. Double-check directly with the hotel before travelling, because my experience with Agoda has shown me how stressful things can become when a confirmed reservation falls apart. Agoda, this experience was completely unacceptable.

Extremely poor customer service – hours wasted with no resolution

I contacted Agoda about an unexplained HK$4,679 charge that I could not match to any booking in my account. I waited almost 2 hours just to reach an agent, despite being told the wait would be up to 60 minutes. Once connected, replies often took 10–15 minutes. The agent first asked me to contact the property, even though I had no idea which property the charge related to. He later suggested a cancelled booking for HK$4,861.86, which was clearly a different amount. The chat dragged on until around 6pm with no solution, and I eventually had to work it out myself. I’m a VIP Platinum member, but after this experience Agoda will be my last-resort booking platform. I’m posting this so others know what level of support they may receive when something goes wrong.

Richard Turner英国 · 写过 1 条评价 · 体验于 2026-08-27 · 发表于 2026-10-18

I was called a liar, proven wrong whilst they kept my payment without apology

I booked and paid for a night in a hotel. After funding my travel to the hotel, I was informed the hotel was fully booked and couldnt fulfill my booking. Without a refund, I needed to find another hotel on an extremely busy bank Holiday weekend, therefore at an inflated cost. Payment for first hotel remained in bank's pending items for nearly a week, whilst agoda customer services assured me it wouldn't be taken. It was taken. Getting it refunded took approximately 20 hours of my own time. Agoda customer services actually called me a liar and told me I HAD stayed in the original hotel. It eventually took me travelling back to the original hotel approx 4 weeks later and making the manager write to Agoda, in front of me, to inform them that I hadn't stayed there. Even after that, and the 4 weeks that had already passed, it took a further week to refund a night I was cancelled by the hotel at the point of check-in. For all the personal time it took me to correct (and it was myself who had to fix this, their customer services team were calling me a liar when I tried to contact them), the original travel to the hotel, the secondary travel to the hotel to confirm I hadn't stayed there and the inflated price I paid on the replacement hotel (again due to an error in agodas booking system) , I was awarded £4 compensation. This didn't cover the transfer costs incurred travelling from one hotel to the other and is frankly offensive after being told I was a liar (proven incorrect yet I still await an apology). On their website and app, there is NOWEHERE to escalate this. I am a diamond VIP customer because I spent over £4,000 within 3 months after registering as a customer with agoda (approx. £16k per year). I have 4 emoloyees and we travel most the week. On top of my business, agoda have lost the business of my 4 employees whom I instructed won't get expenses paid when booked with agoda. Based on the same 3 months, in total this equates to £20k(£80k annually). Yet despite this, I was offered £4 compensation without an apology. Super.com have mostly benefitted from this. And I recommend as alternative

S Kress美国 · 写过 3 条评价 · 体验于 2026-10-14 · 发表于 2026-10-18

Watch out these guys are a total scam

Watch out these guys are a total scam! My wife had a B&B booked in Sorento Italy. When we arrived the room was no where near where she had it booked. The cab driver dropped us off at another hotel and Agoda refused to refund our money. I write for a travel magazine and I will continue this story to all of my followers. So they responded and said they would be right back with us. That was eight days ago. People beware! I travel all over and write reviews for several travel companies. Do not trust Agoda to handle your travel arrangements. It is a total scam.