American Frame

Hi JP, Thank you for your review! We're delighted to hear that you were pleased with the ordering process, communication, delivery speed, and material quality. We appreciate your patience and resourcefulness in adjusting for the slight size difference, and we’ll take note of this for future improvements. Also, glad to hear the packaging met your expectations! We truly appreciate your support and look forward to serving you again. Kayla

Hi Jan, Thank you for your 5-star review! We're so happy to hear that you found our site easy to navigate and that our woman-owned, family business resonates with you. We truly appreciate your support and are grateful to have you as a customer! Kayla

Hi Roger, Thank you for your feedback! We're happy to hear you found the products you needed. We appreciate your suggestion about an easier product comparison feature. We’ll definitely take it into consideration for future improvements. Your input helps us enhance the shopping experience, and we hope to serve you again soon! Kayla

Hi Laurin, Thank you for your wonderful 5-star review! We're so glad to hear that Julie has provided you with cheerful and knowledgeable service. We take great pride in our team, and your kind words mean a lot. We’ll be sure to pass along your appreciation to her. We're looking forward to working with you again! Kayla

Hi Jennifer, Thank you for your 5-star review! We're thrilled to hear that our product customization met your exact needs and that you’re happy with the fit and quality. We also appreciate your kind words about our fast shipping. If you ever need anything else, we’re here to help. Kayla

Hi Carol, Thank you for your kind words and 5-star review! We're so happy to have been able to support you. If you ever need anything else, we're always here to help! Kayla

Hi Kathleen, Thank you for your 5-star review! We're honored to be your go-to choice for frames over the years. We’re grateful for your support and love being a part of your creative journey. If you ever need anything, we’re always here to help! Kayla

Hi Bruce, Thank you for your 5-star review! We're delighted to hear that our customer service team was responsive, personable, and knowledgeable. Providing top-notch support is our priority, and we truly appreciate your kind words. We look forward to assisting you again in the future! Kayla

Hi Joanne, Thank you for your 5-star review! We're thrilled to hear you had a great experience with our service. Our shipping costs are based on the destination it is going to as well as the size and weight of the shipping box. Carriers use dimensional weight shipping when they calculate the cost to ship a package. This means that in addition to the weight of the item, the size of the box affects the cost as well. We appreciate your orders and do hope you continue to shop with American Frame for your framing needs. Kayla

Hi Bob, Thank you for your review. We're glad you found our online experience well-organized and thought out. We understand that framing can be a complex process, and we want to ensure all our customers—whether professionals or everyday consumers—feel supported. We do have our own YouTube channel and blog with helpful tips and guides, and we’re always working to expand our resources. We’d love for you to check them out! If there’s anything specific you’d like to see covered, let us know! Thanks again for your support, and we hope to provide an even better experience next time! Kayla

Hi Renee, Thank you for your 5-star review. We would love to see the finished product of your art on the wall. The SP3270 - Burnt Sienna Nielsen 117 Metal Picture Frame you selected is a beautiful frame. At American Frame, we're here to help present your art beautifully, and always in the best light. Kayla

Hi Larry, Thank you for your 5-star review! We're so glad our customer service team could assist you in setting up your account and placing your first order. It’s great to hear that you found all the information you needed about our frames, products, and discounts. We hope you love your new Nielsen metal frames, and we look forward to serving you again. Kayla

Hi Mary Jo, Thank you for your kind words! We're thrilled to hear that Julie went above and beyond to assist you. We’ll be sure to share your feedback with her—it will make her day! Please don't hesitate to reach out to our customer service team for assistance with future orders. We are always happy to help. Kayla

Hi Alistair, Thank you for your 5-star review! We're glad you found our website and ordering process smooth and easy. We appreciate your support and look forward to serving you again! Kayla

Hi Douglas, Thank you for your 5-star review. We're so happy to hear that you find our website easy to use. For 50+ years now, artists and do-it-yourself framers have appreciated the quality, control and affordability provided by American Frame products. Looking forward to assisting with future orders. Kayla

Hi Kala, Thank you for your loyalty and for your 5-star review! We're thrilled to hear that you've been satisfied with our ordering process and customer service over the years. Your continued support means the world to us, and we look forward to serving you for many more years to come! Kayla

Hi Sharon, Thank you for your 5-star review and welcome back! We're so happy to hear that your experience with American Frame was just as easy and enjoyable as before. Your kind words about our user-friendly process mean a lot to us. We look forward to helping you frame your art for years to come! Kayla

Hi Kathleen, Thank you for your feedback! We're glad to hear that you appreciate our product availability and competitive pricing. However, we're sorry to learn that your online and phone ordering experiences were not as smooth as they should be. We strive to make every step of the purchasing process as seamless as possible, and your input helps us improve. If you have any specific concerns or suggestions, we'd love to hear them. Please feel free to reach out to our customer service team and we’ll do our best to assist you. We truly appreciate your business and hope to provide you with a better experience in the future! Kayla

Hi Bob, Thank you for your 5-star review! We're so glad you enjoyed our selection, prices, and service. It's great to hear that we could quickly and easily assist with your order change. We appreciate your support and look forward to working with you again! Kayla

Hi Colin, Thank you for your 5-star review! We're so glad you appreciate our selection of high-quality frames at reasonable prices. Your support means a lot to us, and we look forward to helping with your future framing needs! Kayla