Hi Katherine,
Thank you for your 5-star review! We're glad to hear that Miko was able to assist you and find a solution to the issue with your initial order. Providing helpful and efficient service is always our goal, and we truly appreciate your patience and kind words. If you ever need anything else, we're here to help!
Kayla
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Marjorie · 写过 17 条评价 · 已认证 · 体验于 2025-02-18 ·
★★★★★
朱莉让我的经历变得很棒……
朱莉和 American Frame 制定的程序让我的经历变得非常美好。 他们是最好的玛吉
American Frame 回复2025-03-04
Hi Margie,
Thank you for your 5-star review! We're so glad to hear that Julie and our procedures helped make your experience great. Providing the best service possible is our goal, and we truly appreciate your kind words and support. We look forward to serving you again!
Kayla
Hi Martha,
Thank you for your review! We're thrilled to hear that you enjoyed our selection and found the artwork preview feature helpful. Your feedback about the search and comparison issues is valuable, and we apologize for any inconvenience. It’s possible that browser compatibility played a role, but we’ll definitely look into this to ensure a smoother experience for all users.
If you ever run into any further issues, please don’t hesitate to reach out to our customer service team! We appreciate your business and look forward to working with you soon.
Kayla
Hi Gerald,
Thank you for your 5-star review! We're delighted to hear that you found our staff prompt and efficient. Your satisfaction means a lot to us, and we appreciate your support.
Kayla
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Karla Brennan · 写过 1 条评价 · 已认证 · 体验于 2025-02-18 ·
★★★★★
美国车架品质,价格实惠
American Fram 是满足所有框架需求的最实惠的解决方案。客户服务很棒,他们选择的框架和配件也很棒。
American Frame 回复2025-03-04
Hi Karla,
Thank you for your 5-star review! We're thrilled to hear that you found American Frame to be the most affordable solution for your framing needs. Our team takes pride in providing excellent customer service and a great selection of frames and accessories. We truly appreciate your support and look forward to working with you soon!
Kayla
Hi Jason,
Thank you for your 5-star review! We're so glad you found our website easy to use and our product options well-illustrated. It’s great to hear that you value the quality of our framing and packaging. We appreciate your support and are thrilled to provide the best value for you.
Kayla
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Robert · 写过 7 条评价 · 已认证 · 体验于 2025-02-15 ·
★★★★★
在线框架公司的最佳选择
您提供比其他在线框架公司更好的定制。更好地选择框架、垫子、选择等。
American Frame 回复2025-02-27
Hi Robert,
Thank you for your 5-star review. We're so glad you appreciate our customization options and the variety of frames, mats, and choices we offer. Providing a wide selection is something we take pride in, and it’s great to hear that it stood out to you. We truly appreciate your support and look forward to working with you again!
Kayla
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Joleen Woods · 写过 2 条评价 · 已认证 · 体验于 2025-02-16 ·
★★★★★
价格公道
价格公道。乐于支持家族/女性拥有的企业。
American Frame 回复2025-02-27
Hi Joleen,
Thank you for your support and kind words! We’re so glad you appreciate our fair pricing and are proud to support a family- and women-owned business. Your support means the world to us!
We look forward to working with you again soon!
Kayla
Hi Mike,
Thank you for your 5-star review. We're glad you found our website easy to navigate and our selection to your liking. We can't wait for you to receive your frames and hear your thoughts! If you have any questions in the meantime, feel free to reach out.
Kayla
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Margie · 写过 3 条评价 · 已认证 · 体验于 2025-02-13 ·
★★★★★
很棒的产品和服务
很棒的产品和服务。自 1973 年以来,我一直从 American Frame 订购镜框,并且一直对他们的产品感到满意。
American Frame 回复2025-02-27
Hi Margie,
Thank you for your 5-star review. We're honored to have been your go-to framing source for so many years. Your support and satisfaction mean the world to us, and we truly appreciate your kind words. We look forward to serving you for many more years to come!
Kayla
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Dennis Gould · 写过 6 条评价 · 已认证 · 体验于 2025-02-14 ·
★★★★★
您拥有执行此操作所需的材料...
您拥有为大型艺术品加框所需的材料。
American Frame 回复2025-02-27
Hi Dennis,
Thank you for your 5-star review! We're happy to hear that you found the materials you need for framing large pieces of art. We appreciate your support and look forward to serving you again!
Kayla
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Michael · 写过 7 条评价 · 已认证 · 体验于 2025-02-13 ·
★★★★★
优秀的公司和电话支持。
当我通过电话订购时,非常友好、知情且准确的帮助。我使用 AF 多年,从未遇到过任何问题。
American Frame 回复2025-02-27
Hi Michael,
Thank you for your 5-star review. We're thrilled to hear that you had a great experience ordering by phone and that our team provided friendly, informed, and precise assistance. Your continued support means the world to us, and we look forward to working with you again in the future!
Kayla
Hi Dena,
Thank you for your feedback! We're glad you liked the frame, but we're sorry to hear that the screw holes didn’t align properly. That’s certainly not the experience we want for our customers.
We appreciate you bringing this to our attention, and we’d love the opportunity to make it right. Please reach out to our customer service team, and we’ll be happy to assist you with a solution. Your satisfaction is important to us, and we truly appreciate your input in helping us improve.
Kayla
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Alan Herman · 写过 2 条评价 · 已认证 · 体验于 2025-02-14 ·
★★★★★
与我合作过的经纪人
与我合作的经纪人 Miko(sp?) 细心、乐于助人且友好。
American Frame 回复2025-02-27
Hi Alan,
Thank you for your 5-star review! We're so glad to hear that Miko provided attentive, helpful, and friendly service. We'll be sure to pass along your kind words! We appreciate your support and look forward to assisting you again in the future.
Kayla
Hi Jonathan,
Thank you for your 5-star review! We're so glad to hear that you found the display photos and prompt pages helpful, and that you enjoyed the ability to save and try different frames. We appreciate your feedback regarding mat colors and will look into making availability clearer. If you ever have any questions or need assistance, feel free to reach out. Thanks again for your support!
Kayla
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Satisfied · 写过 4 条评价 · 已认证 · 体验于 2025-02-12 ·
★★★★★
使用你很多年了
使用你很多年了。易于订购,如果出现问题,可以很好地跟进。包装也很棒。
American Frame 回复2025-02-18
Hi Bruce,
Thank you for your 5-star review. Thank you for your continued support over the years! We truly appreciate your loyalty and are so glad to hear that you've had consistently positive experiences with our ordering process, follow-up service, and packaging.
Looking forward to assisting with future orders.
Kayla
Hi Richard,
Thank you for your 5-star review. We're thrilled to hear that you're happy with the 8464 - Bainbridge Alphamat Artcare Matte White (White Core) sheets you purchased!
We look forward to welcoming you back to our showroom soon!
Kayla
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Rodney Buxton · 写过 7 条评价 · 已认证 · 体验于 2025-02-12 ·
★★★★★
良好的初次体验
该网站有点混乱,但我终于找到了我要找的东西。
American Frame 回复2025-02-14
Hi Rodney,
Thanks for your review! We’re glad you found what you were looking for, but we’re sorry to hear the website was a bit confusing. We’re always looking for ways to improve, so we really appreciate your feedback.
If you have any suggestions on how we can make things easier to navigate, we’d love to hear them! Thanks again for your support.
Kayla
Hi Jacquelyn,
Thank you so much for your 5-star review! We’re absolutely thrilled to hear that you had such a positive experience with our team. Providing exceptional customer service is at the heart of what we do, and we’re so glad that Miko, Christine, and Julie were able to assist you every step of the way. It’s wonderful to know that their knowledge, patience, and willingness to go the extra mile helped you feel confident in your framing decision.
We truly appreciate your support and kind words, and we’re just as excited as you are for your frames to arrive! If you ever need further assistance in the future, please don’t hesitate to reach out. Thanks again for choosing us!
Kayla
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Cady · 写过 3 条评价 · 已认证 · 体验于 2025-02-12 ·
★★★★★
在您的旧网站上更容易...
在您的旧网站上,更容易看到框架中上传的艺术作品。现在的缩略图很小而且质量很差,很难看清它的样子。
American Frame 回复2025-02-14
Hi Cady,
Thanks for your feedback! We really appreciate you taking the time to share your thoughts. We understand how important it is to see your artwork clearly in the frame, and we’re sorry that the new thumbnails aren’t as easy to view as before.
We’re always working to improve the site, so we’ll definitely keep this in mind as we make updates. In the meantime, if you need any help, feel free to reach out to our customer service team. We’d be happy to assist!
Thanks again for your support, and we hope to make your experience even better in the future.
Kayla