American Frame

Hi Theresa, Thank you for your feedback! We're glad you found the perfect frame from our selection, but we're sorry to hear that the help function, and shipping costs didn’t meet your expectations. We appreciate your insight on frame depth visibility during customization—that’s valuable feedback, and we’ll take it into consideration for future improvements. Regarding shipping, we do our best to keep costs fair while ensuring your frames arrive safely. We truly appreciate your business and hope to provide an even better experience next time! Kayla

Hi Elaine, Thank you for your 5-star review. We're happy to hear that you find our website easy to navigate and that you trust us for high-quality framing supplies. Your confidence in our products means the world to us! Kayla

Hi May, Thank you for your 5-star review. We're happy to hear that you appreciated the simplicity of our process and our transparent, budget-friendly pricing. Providing a seamless and cost-effective experience for our customers is our top priority. Kayla

Hi Marion, Thank you for your 5-star review. We're thrilled to hear that you find our website easy to use and that you enjoy using our frame builder! Please don't hesitate to reach out to our customer service team for assistance with future orders. We are always happy to help. Kayla

Hi Sylvia, Thank you for your 5-star review. We're thrilled to have you as a return customer and glad to hear that you love our products and find our team helpful. Providing great service is our priority, and we truly appreciate your support. Kayla

Hi Georgia, Thank you for your feedback. We’re sorry for any confusion regarding our first-purchase discount and coupon policy. We can apply only one coupon per order, but if the free shipping coupon provides the best value for this purchase, you can save the 15% first-purchase discount for a future order. We truly appreciate your business and will take your feedback into account as we continuously work to improve our customer experience. If you have any questions or need assistance with a future order, our team is always happy to help! Kayla

Hi Tim, Thank you for your 5-star review. I'm so happy to hear that you find our website easy to use and navigate. For 50+ years now, artists and do-it-yourself framers have appreciated the quality, control and affordability provided by American Frame products. Looking forward to assisting with future orders. Kayla

Hi Lawrence, Thank you for your 5-star review. We're thrilled to hear that you enjoyed our selection and found our website easy to use. Helping customers visualize artwork in different frames is something we take pride in, so we're glad you found it helpful! We appreciate your support and look forward to working with you again. Kayla

Hi Therese, Thank you for your 5-star review. We're thrilled to hear that you received a quick response when reaching out for pre-order help. Providing excellent service is our priority, and we’re always happy to assist. Let us know if you need anything else! Kayla

Hi Mark, Thank you for your 5-star review! We would love to see the finished product of your art on the wall. The NF156 - Black Florentine Nielsen 97 Metal Picture Frame you selected is a beautiful frame. At American Frame, we're here to help present your art beautifully, and always in the best light. Kayla

Hi Dar, Thank you for your 5-star review. We're so happy to hear that Christine has provided you with great support over the years. She truly is an invaluable part of our team! We'll be sure to pass along your kind words. Looking forward to assisting you again in the future! Kayla

Hi Elizabeth, Thank you for your 5-star review. We're thrilled to hear that Miko took great care of you and was able to answer all your questions. Please don't hesitate to reach out to our customer service team for assistance with future orders. We are always happy to help. Kayla

Hi Mitch, Thank you for your 5-star review. We're thrilled to hear that you had a good experience while shopping on our website! As customers build their brands around our products, we work hard to be the trusted partner they can count on for custom framing treatments that truly elevate their work. Kayla

Hi Deborah, Thank you for your 5-star review. We're so happy to hear that Christine was able to assist you with your order! American Frame has a 50+ year track record of delivering quality, expertise, service, and commitment to the art community. We're looking forward to seeing you again soon in our showroom! Kayla

Hi Elizabeth, Thank you for your 5-star review. We're thrilled to hear that your custom frames arrived safely and fit your art perfectly. It’s great to know the packaging and included hardware made the process even easier for you. We look forward to serving you again in the future! Supporting the success of American Frame’s 50+ years in business is our organization’s strongly held values, which have paved the way for how we have grown and thrived. Kayla

Hi Jodey, Thank you for your 5-star review and for sharing your wonderful experience! We're so glad to hear that Julie was able to provide such helpful support and answer all your questions. She's a great asset to our team and we're so lucky to have her! Welcome to the American Frame family and we look forward to working with you again soon! Kayla

Hi Peggy, Thank you for your 5-star review and continued support over the years! It means the world to us to hear that our efforts have made a positive impact. We're honored to be your go-to frame provider and look forward to serving you for many years to come! Kayla

Hi Rob, Thank you for your 5-star review and your kind words! We're delighted to hear that Leigh made your purchase process smooth and easy. We'll be sure to share your feedback with her. Looking forward to assisting with future orders. Kayla

Hi Elizabeth, Thank you for your 5-star review. We're so glad you found our website easy to navigate and packed with helpful features. Making your experience simple and user-friendly is always our goal. If you have any questions, please don't hesitate to reach out to customer service! Kayla

Hi Erin, Thank you for your 5-star review! We're thrilled to hear you enjoyed our website's features, especially navigating the mats. We’re confident you’ll love your frames once they arrive! If you have any questions in the meantime, feel free to reach out. Kayla