AXS USA（www.axs.com）在 OK.one 的综合评分为 4.0 分（满分 5 分），基于本站收录的 202 条用户评价，属于活动与娱乐分类，口碑良好。22% 的评价为 1 星，差评比例偏高；商家回复了 31% 的差评。数据最后更新于 2026-08-10。
Hi Joe, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
卡梅伦知识渊博，能够回答我所有的问题。 他非常乐于助人。该员工的客户服务是五星级的。
Hi Beth, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
唐娜非常乐于助人。 她理解我的请求，并能够引导我完成并提交它。
Hi Ray, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Patrice C. 真的很有帮助。我与 AXS 及其支持团队有过很多不好的经历，但帕特里斯解决了所有问题并交换了我的门票！
Hi AWL, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
唐娜是一个救星！她救了我的培根，我很感谢她为我提供的优质客户服务。她语速很快，开门见山。她值得加薪！！！
Hi Linda, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
凯尔 B 回答了我的问题，并引导我解决了我不明白的票务问题。 他能够回答我的问题
Hi Vivian, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
网站很糟糕。在等候名单上等待整整一个小时才能进入，添加你几乎找不到的门票，然后网站就会把你踢出去。两次。只是为了一些随机的人拿票。伟大的
Hi Mike, Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
移动浏览器、桌面浏览器和他们自己的应用程序上的购票系统都很麻烦。 由于座位不再可用错误循环或使用 Wi-Fi 时过于激进的机器人检测（使用移动数据时可以避免），无法从座位选择到结账。 我基本上放弃了我正在考虑购买的想要的音乐会。 会考虑是否使用其他售票平台，例如 TicketMaster。
We are sorry to hear you aren't having the best experience with the app. If you still need assistance please use the following link to contact support directly for further review and assistance: http://support.axs.com/
蒙特刘易斯帮我买了一套门票，其中我错误地购买了轮椅通道。他能够帮我切换并解决所有问题。美妙的经历！
Hi Blessed, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
陷入了一个循环，说我的队列号码被拒绝，我的浏览器打开时间太长，需要“刷新”——当我实际上在 5 分钟前就进入并保持选项卡打开时，我被排在了队列的末尾。当我寻求支持时，他们告诉我他们不会做任何事情来帮助我，并且会更慢地点击按钮并且不使用 wifi。无用的服务。
We are sorry to hear you aren't having the best experience with the app. If you still need assistance please use the following link to contact support directly for further review and assistance: http://support.axs.com/
我的音乐会门票没有显示在我的 AXS 帐户中。我和唐娜聊天，她能够引导我到我的门票神奇地出现的地方！ :) 她拯救了这一天和我们的音乐会！ 谢谢唐娜！！
Hi Shelley, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
唐娜非常认真地对待我的担忧并加快了我的请求，她非常乐于助人并提供了优质的服务
Hi Gerardo, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Elizabeth D. 闪电般快速且准确。她准确地诊断出我需要什么，并立即提供了我所要求的信息（以确定退款）。伊丽莎白 D. 是明星！
Hi WarrenTee, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
艾丽卡太棒了。我们早些时候曾就一个大问题致电，但支持很糟糕。决定几个小时后再试一次，谢天谢地，我们找到了艾丽卡！请给她一天的假期，或者至少给她一张礼品卡，以表彰她的辛勤工作。
快速又简单 服务很棒👏🏼
Hi Alissa, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
绝对是噩梦炸弹，我在 Ticketmaster 上的门票需要在活动中下载应用程序，然后需要使用不同的浏览器禁用 VPN 才能进行管理，因为它仍然无法正常工作。这家公司真是一场噩梦。
Hi Dan, We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
现场客服人员 Ashley H 在告诉我她无法解决问题后挂断了电话，并告诉我几个小时后会收到一封电子邮件。现在是中部时间 6:30。我认为这是非常不专业的。当我试图回应时，她已经挂断了。我的嘴里留下了多么糟糕的味道啊。
阿什利（Ashley）非常乐于帮助我解决票证困境。我非常感谢您的帮助。
帮助解决我的购票问题的客户服务非常棒。我在 AXS 上遇到的问题似乎是，当我检查门票时，尚未决定座位，系统会认为我不是人，也不是黄牛之类的东西，所以我经常会暂时失去对 AXS 的访问权限，这让我很沮丧。
共 202 条符合条件的评价