Established in 2006, Banggood is a leading global online shopping platform for direct-to-consumer goods at affordable prices. With over 100,000 reliable suppliers, Banggood provides a diverse selection across more than 30 categories, such as RC toys, consumer electronics, E-bike & E-scooters, tools, diesel heaters, and power stations. Banggood partners with famous brands, offering various ranges of trusted products, including XIAOMI, Baseus, KuKirin, and Eachine.With a global reach, Banggood supports over 20 languages beyond English, including German, French, Portuguese, and Spanish. With 37 global warehouses and partnerships with international shipping carriers, Banggood provides customers with fast and convenient shipping services. Plus, Banggood is also equipped with a professional customer service team that offers 24/7 online support. Visit us at https://www.banggood.com
Reviewers overwhelmingly had a great experience with this company. Consumers often point out the exceptionally fast delivery times, seamless shopping journey, and highly competitive pricing found across an extensive product catalog. Buyers consistently emphasize that goods are sturdily manufactured, arrive well protected in their packaging, and accurately reflect online specifications.
Some reviewers were not happy with specific order issues, mentioning that certain received products arrived defective or completely failed to operate correctly. A few other people also felt that unexpected shipping complications, tracking challenges, or occasional delivery delays could disrupt an otherwise positive purchase.
I contacted Banggood customer service, and they not only ignored my repair request but also kept stalling, hoping that once the support expired, they would stop covering the repair. This was my first order from Banggood, and I will never buy from them again.
banggood 回复2026-10-05
Dear Customer,
Thanks for your comment.
We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
I bought a drill guide. When it arrived the central bolt that holds the chuck on would not engage so the chuck could not be secured to the machine.
I contacted Banggood asking for a repair or replacement. I sent them photos and a video as requested to show the problem, and they still have not done anything. A week has passed, and nothing.
Faulty goods should be replaced or refunded immediately. There should be no long waiting periods.I have now requested a return and refund as they are not doing anything. I will wait and see what happens.
Very poor service.
banggood 回复2026-10-05
Dear Customer,
Thanks for your comment.
We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
I received the Hcalory D30+ / D40+ / D50+ 30/40/50L Car Refrigerator, but unfortunately it did not work straight out of the box. The display would not even turn on.
I contacted the company and asked to exchange the faulty unit for a working one, but I have received no response.
A product can of course be defective, but what matters is how the company handles the problem. So far, they haven't handled it at all.
Very disappointing customer service. I cannot recommend buying from this company based on my experience.
banggood 回复2026-10-05
Dear Customer,
Thanks for your comment.
We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
The ad was to confusing to follow and I thought I was ordering one kit and recieved something completely different. The one I want had everything but radio and rx which I already have. I didn't realize this kit didn't have the motor, esc, or servos already installed. I apologize for the confusion. I only purchased this after I saw there was a "no reason for return" guarantee and I thought if I don't want it I can send it back. After realizing this wasn't the kit I thought it was I would like to return under your "no reason for a return" policy.
banggood 回复2026-10-05
Dear Customer,
Thanks for your comment.
We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
Excuse after excuse from Banggood to get a full refund as I needed to return an item
Item was not wanted yet had to explain why I don't want it, what was wrong with it and why no I ordered it
Seems that they refuse to issue a refund if you have just decided that you don't want it
banggood 回复2026-10-05
Dear Customer,
Thanks for your comment.
We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
Faulty item and I'm still trying to get the Company to sort out a return and a refund. The Company may be decent enough if everything goes right but, personally, I shan't be using them again.
banggood 回复2026-10-05
Dear Customer,
Thanks for your comment.
We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
Still waiting for a refund on a purchase made over 2 months ago and one month past the delivery date. The product has been in the USA for over a month, yet being told it’s a customs issue. I don’t believe it! I use AliExpress and they give refunds when over a month has passed since delivery date, but they have delivered ALL purchases so far.
banggood 回复2026-10-05
Dear Customer,
Thanks for your comment.
We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team