Bank5 Connect

Hi Christian, Thank you for taking the time to provide us with your feedback. I understand that our Contact Center Manager was able to assist you and that you now have the document you need. If you require anything additional, please do not hesitate to reach out to us at 855-552-2655. Best, Bank5 Connect

Hi Courtney, Thank you for taking the time to provide your feedback. We apologize for the delay in communication you experienced with us and understand the frustration caused. We're glad to hear our teammate was helpful and that the issue was resolved. If you have any additional concerns, please don't hesitate to reach out to us. Best, Bank5 Connect

Hi Cornelia, We're sorry to hear about the difficulties you experienced while trying to open an account. I understand our Customer Experience Senior Manager has left you a voicemail to apologize and answer any remaining questions. Whenever is convenient for you, please reach out to the number provided in the message. Again, we recognize the inconvenience of this situation and apologize for the frustration caused. We look forward to speaking with you. Best, Bank5 Connect

Hello, We apologize for the poor interaction you had with Bank5 Connect and want to make it right. Our Customer Experience Senior Manager has reached out to you via phone and email to provide an update on your account. Whenever is convenient for you, please contact us by phone or secure email. Again, we’re sorry for disappointing you and hope to turn the situation around. We look forward to hearing from you. Best, Bank5 Connect

Hi Pam, We are sorry to hear that you experienced issues with our Bill Pay service. We have sent a request to you for more information so we can investigate this and follow up with you. We look forward to hearing from you, but if you have any questions in the meantime please don't hesitate to contact us at 855-552-2655. Best, Bank5 Connect

Hi Tim, We appreciate your feedback and are glad our team was helpful with your application. We acknowledge the process took longer than expected, and we value your patience. Thank you for taking the time to leave us a review. Best, Bank5 Connect

Hi Barbara, Thank you for taking the time to provide us with your feedback. We’re truly sorry for the frustration you experienced while closing out your CD. As part of our CD closeout process, we require proof of ownership when funds are being transferred to an external account that differs from the one originally used to fund the CD. This extra step helps protect our customers from potential fraud. That said, we recognize that your verification process was not as streamlined as it could have been, and for that we apologize. I understand that our customer service team was able to complete your CD closeout and transfer your funds to the requested account. Please know that your experience has prompted us to reevaluate our process, and we’re actively exploring ways to make CD closures more efficient while maintaining account security. Thank you for choosing Bank5 Connect for your CD needs, and we hope to have the opportunity to serve you better in the future. Best, Bank5 Connect

Hi Wei, We apologize for the frustration you’ve experienced with Bank5 Connect. I understand our Contact Center Manager was able to reach you and determine the root of the issue you were running into. We hope the information provided was helpful. If you have any additional questions or concerns please don’t hesitate to reach out to us. Best, Bank5 Connect

Hi Bradley, Thank you for taking the time to leave us a review. I understand our Contact Center Manager spoke to you today to see how we can help improve your satisfaction with Bank5 Connect. We're glad to hear the information provided was helpful and appreciate you sharing your feedback with us. Please don't hesitate to reach out to the number provided on your call. Best, Bank5 Connect