Bank5 Connect

Hi Katherine, We're sorry to hear about your recent experience and for the frustration you encountered while seeking assistance from us. We’d like to provide some clarification regarding the Zelle enrollment process. If a phone number or email address is already registered with Zelle through another financial institution, that same email address or phone number cannot be used to enroll with Zelle through Bank5 Connect. You would either need to remove that email address or phone number from the Zelle profile at the other bank, or use a different email address or phone number when registering for Zelle with Bank5 Connect. We understand this may not have been clearly explained during your call, and we're sorry you left without feeling that your question was fully answered. A member of our Customer Experience team tried to reach you directly and left a voicemail. Please reach out to us at 1-855-552-2655 so we can assist you and answer any remaining questions. We appreciate your feedback and will use it to improve both our service and communication. Thank you, Bank5 Connect

Hi Steven, We are sorry to hear about your negative experience and the frustration it caused. We wanted to let you know that our team did follow up on 7/30 with a secure email, which you can access through your Online Banking account. We apologize for any confusion. A member of our Customer Experience team will be reaching out to you to ensure you are able to access the secure email, and that your questions are fully answered. If you require any assistance in the meantime, please don't hesitate to reach back out to us at 1-855-552-2655. Best, Bank5 Connect

Hi Moe, Thank you for taking the time to share your feedback of Bank5 Connect. We appreciate your comments regarding our services. Please know they will be shared internally to help us better understand where we can improve. We value hearing from our customers and are continually evaluating opportunities to improve our products, services, and customer experience. If you would like to discuss your concerns further, please don't hesitate to reach out to us at 1-855-552-2655. Best, Bank5 Connect

Hi Tanesha, Thank you for your loyalty and for taking the time to share your feedback. We appreciate your suggestions and understand this inconvenience. Please know that your comments have been shared internally. We look forward to continuing to serve you. Best, Bank5 Connect

Hi Kelcey, Thank you for bringing this to our attention. We’re very sorry to hear about your experience and understand how frustrating this must have been. This is not the level of service we strive to provide, and we apologize for the lack of support you received. Our Contact Center Manager tried to reach you last week to assist and ensure your concerns are fully addressed. Whenever is convenient for you, please call the number provided in the voicemail or 1-855-552-2655. We value your feedback and the opportunity to make things right. Best, Bank5 Connect