Bank5 Connect

Hi Michelle, Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had with our teammate. Please know we have used this as a coaching opportunity for our team. Our Call Center Manager reached out and left you a message to apologize as well. If you would like to discuss the interaction further, please don't hesitate to reach out to the number provided in the voicemail. Best, Bank5 Connect

Hi Weijian, Thank you for sharing your feedback. I understand our Call Center team spoke to you yesterday to review your concerns and assist with setting up beneficiaries on your account. We appreciate you bringing the challenges you experienced to our attention for us to improve our customer experience. If you have any additional questions or need further support, please don’t hesitate to reach out. Best, Bank5 Connect

Hello, Thank you for your feedback. We’re sorry to hear about your recent experience, as it’s not the level of service we aim to provide. Our Contact Center Manager has reached out and left you a message so we can learn more about what happened and address your concerns directly. Whenever is convenient for you, please reach out the number left in the voicemail or to 1-855-552-2655. We value your input and would appreciate the opportunity to speak with you. Best, Bank5 Connect