My issue was not resolved
My issue was not resolved. I was told I would get a call back. I am still waiting 3 days later.
About Bank5 Connect
Data updated- Website
- www.bank5connect.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 87 reviews
- Replies to negative
- 92% (12/13)
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About this business
As an online-only bank, Bank5 Connect has low overhead costs, meaning we can offer more competitive rates on our products, which include checking accounts, savings accounts, and CDs.Bank5 Connect customers enjoy features such as direct deposit, external funds transfers, mobile banking, online banking, person-to-person payments, ATM fee reimbursements, e-statements, bill pay, debit card rewards, & more!
Is Bank5 Connect legit?
Bank5 Connect (www.bank5connect.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 81% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being patient, knowledgeable, and informative, which makes daily financial tasks feel smooth and remarkably easy. People also mention that reaching a real person on the phone is fast, and representatives consistently handle requests with great care, humor, and professionalism. Some reviewers were not happy with certain interactions, noting that specific representatives came across as rude, tired, or entirely unhelpful when trying to resolve account issues. Consumers additionally felt frustrated by technical hurdles, errors, and long delays when attempting to access their online accounts or verify personal information.
Auto-generated from all reviews of this business. For reference only.What people say
Fast and easy
Terrible customer service
When you don't need help or to talk to anyone this bank is fine. Their rates are ok and no fees. However, their customer service is terrible and their website is aweful. First, you must accept their cookies in order to log into your account. Second, you cannot use Zelle to receive money. You will get an error message saying to call their customer support line, wait on hold for 10+ minutes then they will just tell you to figure it out on your own.
Reply from Bank5 Connect2026-08-04
Hi Katherine, We're sorry to hear about your recent experience and for the frustration you encountered while seeking assistance from us. We’d like to provide some clarification regarding the Zelle enrollment process. If a phone number or email address is already registered with Zelle through another financial institution, that same email address or phone number cannot be used to enroll with Zelle through Bank5 Connect. You would either need to remove that email address or phone number from the Zelle profile at the other bank, or use a different email address or phone number when registering for Zelle with Bank5 Connect. We understand this may not have been clearly explained during your call, and we're sorry you left without feeling that your question was fully answered. A member of our Customer Experience team tried to reach you directly and left a voicemail. Please reach out to us at 1-855-552-2655 so we can assist you and answer any remaining questions. We appreciate your feedback and will use it to improve both our service and communication. Thank you, Bank5 Connect
Nobody returned my request!
Reply from Bank5 Connect2026-08-04
Hi Steven, We are sorry to hear about your negative experience and the frustration it caused. We wanted to let you know that our team did follow up on 7/30 with a secure email, which you can access through your Online Banking account. We apologize for any confusion. A member of our Customer Experience team will be reaching out to you to ensure you are able to access the secure email, and that your questions are fully answered. If you require any assistance in the meantime, please don't hesitate to reach back out to us at 1-855-552-2655. Best, Bank5 Connect
Would have been 5 stars because the…
Would have been 5 stars because the customer service was great and it was so much easier and convenient to do the deposit by picture option, but the 5 day wait actually wound up being 6 days as I had deposited the check on a Monday morning and it hadn’t cleared until the following Tuesday.
From what I have read and also from s…
From what I have read and also from s ok me time I checked the bank out everything I ng seems alright so I would definitely use their services
Bank5 Connect Fraud Detection Alert
Bank5 Connect,thwarted an attempt by unknown person's, to attempt an illegal charge-off on my debit card; immediately stopped any attempt to do so; no money was stolen, by unknown person's, from my checking account. Thank you, Bank5 Connect, Jim
Great customer service
Completed request
good respose
Polite and precise
The customer service is very polite and precise. They know what to do for the account and execute fixing the problem right away.
Not the best
The 2% APY on the checking account is excellent, but the overall banking experience falls short. The mobile app is very basic and lacks essential features like card management, so you can't lock your card or report it lost or stolen through the app. Zelle also isn't available until about a month after opening the account, which is inconvenient. Customer service responds in a timely manner and usually resolves issues, but the representatives can come across as a bit rude. Another downside is that there is no way to deposit cash directly through an ATM. Finally, the bank's loan-to-deposit ratio is around 103%, which may be a consideration for some customers. Overall, I'd rate Bank5 Connect 2.5 out of 5 stars.
Reply from Bank5 Connect2026-07-21
Hi Moe, Thank you for taking the time to share your feedback of Bank5 Connect. We appreciate your comments regarding our services. Please know they will be shared internally to help us better understand where we can improve. We value hearing from our customers and are continually evaluating opportunities to improve our products, services, and customer experience. If you would like to discuss your concerns further, please don't hesitate to reach out to us at 1-855-552-2655. Best, Bank5 Connect
Very easy to apply for and great rate
I was impressed with the level of potential fraud detection incorporated into your operating procedures.
I was impressed with the level of potential fraud detection. A simple phone call cleared up an issue detected by your system.
I appreciate the fact that every time I…
I appreciate the fact that every time I have to call the bank to get information - a REAL person is there with easy to understand details - quickly and a wonderful sense of humor ... no drawn out wait times or insistent AI that won't get me to a live human. A rare experience right now - and a hugely welcome one. Thank you!!
I like this bank
I like this bank, I've been with them for years. They just need to find a way to authenticate when payments come in from other states. Maybe inside the app, one can open the state or country of choice when payments need to go through. Having to contact the Bank all the time is a bit of a pain. But overall, it's a good bank.
Reply from Bank5 Connect2026-07-08
Hi Tanesha, Thank you for your loyalty and for taking the time to share your feedback. We appreciate your suggestions and understand this inconvenience. Please know that your comments have been shared internally. We look forward to continuing to serve you. Best, Bank5 Connect
I have nothing to complain about.
Our representative could not help me…
Our representative could not help me verify my account. He offered absolutely no solutions and acted like he didn’t care about our experience in the least bit. I was tempted to close my account because of how awful the customer service was
Reply from Bank5 Connect2026-06-15
Hi Kelcey, Thank you for bringing this to our attention. We’re very sorry to hear about your experience and understand how frustrating this must have been. This is not the level of service we strive to provide, and we apologize for the lack of support you received. Our Contact Center Manager tried to reach you last week to assist and ensure your concerns are fully addressed. Whenever is convenient for you, please call the number provided in the voicemail or 1-855-552-2655. We value your feedback and the opportunity to make things right. Best, Bank5 Connect
Dealing with Bank5Connect has been one…
Dealing with Bank5Connect has been one of the easiest, most seamless financial endeavors I’ve ever had. From purchasing the initial CD through the automatic renewals up to closing of the CD, it was very smooth. I’ll recommend Bank5Connect to anyone.
I had contact with an employee who was…
I had contact with an employee who was well informed and guided me through a solution to my problem A +++++
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