As an online-only bank, Bank5 Connect has low overhead costs, meaning we can offer more competitive rates on our products, which include checking accounts, savings accounts, and CDs.Bank5 Connect customers enjoy features such as direct deposit, external funds transfers, mobile banking, online banking, person-to-person payments, ATM fee reimbursements, e-statements, bill pay, debit card rewards, & more!
Bank5 Connect (www.bank5connect.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 81% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being patient, knowledgeable, and informative, which makes daily financial tasks feel smooth and remarkably easy. People also mention that reaching a real person on the phone is fast, and representatives consistently handle requests with great care, humor, and professionalism. Some reviewers were not happy with certain interactions, noting that specific representatives came across as rude, tired, or entirely unhelpful when trying to resolve account issues. Consumers additionally felt frustrated by technical hurdles, errors, and long delays when attempting to access their online accounts or verify personal information.
Auto-generated from all reviews of this business. For reference only.Customer service was responsive and helpful
Hi Christian, Thank you for taking the time to provide us with your feedback. I understand that our Contact Center Manager was able to assist you and that you now have the document you need. If you require anything additional, please do not hesitate to reach out to us at 855-552-2655. Best, Bank5 Connect
After weeks of not being able to get into my account & getting the run around (or at least if felt that way to me) or just ignored through the chat/email messages, I FINALLY CAN USE MY ACCOUNT! The customer service rep was patient, kind and even though it took a little bit to figure out the issue, he didn’t seem rushed or like I was an inconvenience like most places these days and it was even after time to for them to get off work by the time we got off the phone! They are fantastic, I recommend you call though!!!
Hi Courtney, Thank you for taking the time to provide your feedback. We apologize for the delay in communication you experienced with us and understand the frustration caused. We're glad to hear our teammate was helpful and that the issue was resolved. If you have any additional concerns, please don't hesitate to reach out to us. Best, Bank5 Connect
I tried for 2 moths to open an account and it seemed impossible to get an answer, hard to get anyone to call back or answer emails.
Hi Cornelia, We're sorry to hear about the difficulties you experienced while trying to open an account. I understand our Customer Experience Senior Manager has left you a voicemail to apologize and answer any remaining questions. Whenever is convenient for you, please reach out to the number provided in the message. Again, we recognize the inconvenience of this situation and apologize for the frustration caused. We look forward to speaking with you. Best, Bank5 Connect
The representative was not interested in addressing my account opening issues and shrugged, leaving the issue unresolved.
Hello, We apologize for the poor interaction you had with Bank5 Connect and want to make it right. Our Customer Experience Senior Manager has reached out to you via phone and email to provide an update on your account. Whenever is convenient for you, please contact us by phone or secure email. Again, we’re sorry for disappointing you and hope to turn the situation around. We look forward to hearing from you. Best, Bank5 Connect
They were timely and on point. Tel hey explained my situation in a way that I could understand and for that I’m very grateful for.
Do not use their bill pay monies did not get to where they were to get where they were to go for 3 months and to reverse was a hassle.
Hi Pam, We are sorry to hear that you experienced issues with our Bill Pay service. We have sent a request to you for more information so we can investigate this and follow up with you. We look forward to hearing from you, but if you have any questions in the meantime please don't hesitate to contact us at 855-552-2655. Best, Bank5 Connect
I called with a simple request and my issue was quickly resolved, without any time on hold.
Quick process, always courteous customer service.
It took multiple days of correspondence to finalize my account application, but the staff was ultimately responsive and helpful in understanding my special application circumstances. This is not always possible today with automated / algorithmic decision-making, regardless of special circumstances which can only be addressed by knowledgeable customer service staff.
Hi Tim, We appreciate your feedback and are glad our team was helpful with your application. We acknowledge the process took longer than expected, and we value your patience. Thank you for taking the time to leave us a review. Best, Bank5 Connect
Quickly provided answers to my account questions furthering my confidence in service.
Once I got through all the automated help systems, I was able to speak with a real person fairly quickly. She was polite, attentive and provided the information and help I needed quickly.
Customer service personnel very knowledgeable and lead me to my request in few minutes.
Customer service was excellent and very friendly!
This bank is the worst for customer service and being able to close out accounts. I tried multiple times over a period of 10 days. It is nearly impossible to speak to customer service and has limited hours. Very hard to deal with.
Hi Barbara, Thank you for taking the time to provide us with your feedback. We’re truly sorry for the frustration you experienced while closing out your CD. As part of our CD closeout process, we require proof of ownership when funds are being transferred to an external account that differs from the one originally used to fund the CD. This extra step helps protect our customers from potential fraud. That said, we recognize that your verification process was not as streamlined as it could have been, and for that we apologize. I understand that our customer service team was able to complete your CD closeout and transfer your funds to the requested account. Please know that your experience has prompted us to reevaluate our process, and we’re actively exploring ways to make CD closures more efficient while maintaining account security. Thank you for choosing Bank5 Connect for your CD needs, and we hope to have the opportunity to serve you better in the future. Best, Bank5 Connect
The gentleman to whom I spoke immediately looked up the account and corrected the matter.
Hi Wei, We apologize for the frustration you’ve experienced with Bank5 Connect. I understand our Contact Center Manager was able to reach you and determine the root of the issue you were running into. We hope the information provided was helpful. If you have any additional questions or concerns please don’t hesitate to reach out to us. Best, Bank5 Connect
Hi Bradley, Thank you for taking the time to leave us a review. I understand our Contact Center Manager spoke to you today to see how we can help improve your satisfaction with Bank5 Connect. We're glad to hear the information provided was helpful and appreciate you sharing your feedback with us. Please don't hesitate to reach out to the number provided on your call. Best, Bank5 Connect
i like the two checking accounts i didnt expected two accounts that can work together like your system does thats realy nice thankyou!
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