Direct answers
Did not have to wait long on the phone to speak to a representative and they were knowledgeable, able to work on the problem, and provide a workable solution within 1 phone call.
About Bank5 Connect
Data updated- Website
- www.bank5connect.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 87 reviews
- Replies to negative
- 92% (12/13)
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About this business
As an online-only bank, Bank5 Connect has low overhead costs, meaning we can offer more competitive rates on our products, which include checking accounts, savings accounts, and CDs.Bank5 Connect customers enjoy features such as direct deposit, external funds transfers, mobile banking, online banking, person-to-person payments, ATM fee reimbursements, e-statements, bill pay, debit card rewards, & more!
Is Bank5 Connect legit?
Bank5 Connect (www.bank5connect.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 81% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being patient, knowledgeable, and informative, which makes daily financial tasks feel smooth and remarkably easy. People also mention that reaching a real person on the phone is fast, and representatives consistently handle requests with great care, humor, and professionalism. Some reviewers were not happy with certain interactions, noting that specific representatives came across as rude, tired, or entirely unhelpful when trying to resolve account issues. Consumers additionally felt frustrated by technical hurdles, errors, and long delays when attempting to access their online accounts or verify personal information.
Auto-generated from all reviews of this business. For reference only.What people say
Rep was patient
Rep was patient, knowledgeable and helpful
The employee understood my questions…
The employee understood my questions and helped with my needed service.
The representative was patient
The representative was patient, respectful, and took the time to walk me through resetting my password. Despite technical issues and a dropped call, he promptly called me back and continued assisting me. His calm reassurance made a stressful situation much easier, and his level of care and professionalism was greatly appreciated.
cd closeout
went smoothly and quickly
Customer Service was knowledgable and…
Customer Service was knowledgable and very helpful.
Excellent ,Reliable and Fast.!!!!
So good 💯 very smooth
Amazon account hacked
Having my Amazon account hacked has been I horrible experience with Amazon for several weeks now. But dealing with you guys was the easiest thing ever. Compassionate, understanding, and quick. Thank you!
He agent thru Chat was efficient
He agent thru Chat was efficient, check out the question I had and gave me clear instructions. Pleasant and courteous
I was having hard time with log and i…
I was having hard time with log and i found one good friend on tg , introduced me to bank5 and doing business with bank5 been best so far, thanks to my mate on TG @The_WorldBag
Wouldn't approve me
Reply from Bank5 Connect2025-11-06
Hello, We apologize for your frustration with Bank5 Connect. I understand our Customer Contact Center team reached out to you and was able to provide clarification on your application. We appreciate you taking the time to speak to us. If you have any additional questions please don't hesitate to reach out. Thank you, Bank5 Connect
Always depenable and good service
Quick & efficient
I have been trying for over a month to…
I have been trying for over a month to make a one time deposit to my CD account, which always gets a monthly automatic deposit. This has been a grueling experience. Bank five has not been able to help me.
Reply from Bank5 Connect2025-10-22
Hello, We’re sorry to hear about your frustrating experience with your CD. I understand our Customer Contact Center team was able to reach you today about the information we needed to complete the transaction and it is being processed. We appreciate your feedback with this situation and apologize again for the time it took. If you have any outstanding questions, please don’t hesitate to reach us through secure email or at 1-855-552-2655. Best, Bank5 Connect
slow/understaffed
new account application and opening tortuous; has taken a week and still can't log-in online. No reply to email asking for help except (this) request to leave a review; trying to cantact by phone the message said "you are 12th in line," or "9th in line."
Reply from Bank5 Connect2025-10-15
Hi Jonah, We appreciate you sharing your experience with us. We're sorry for any frustration caused by the application process and for the gap in communication. I understand our Customer Experience Senior Manager was able to reach you to apologize and ensure you are able to login to online banking. Thank you for taking the time to speak with us. Please don’t hesitate to reach out if you have any additional concerns. Best, Bank5 Connect
I love banking with them and today when…
I love banking with them and today when I had to submit an address change it was so easy and they did it for me
staff was friendly and process was easy
Great online bank
Great online bank. My only complaint is my card doesn't work with Google Pay. Other than that Great customer service.
Reply from Bank5 Connect2025-09-23
Hi Tyra, Thank you for taking the time to share your experience with us! I understand our Contact Center Manager reached out to you today to provide instructions on how to add Bank5 Connect to Google Pay. We're glad to hear this information was helpful. If you need any additional assistance please don't hesitate to reach out. We look forward to continuing to serve you as a customer. Best, Bank5 Connect
You all were very helpful and very…
You all were very helpful and very knowledgeable. Thank you again.
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