As an online-only bank, Bank5 Connect has low overhead costs, meaning we can offer more competitive rates on our products, which include checking accounts, savings accounts, and CDs.Bank5 Connect customers enjoy features such as direct deposit, external funds transfers, mobile banking, online banking, person-to-person payments, ATM fee reimbursements, e-statements, bill pay, debit card rewards, & more!
Bank5 Connect (www.bank5connect.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 81% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being patient, knowledgeable, and informative, which makes daily financial tasks feel smooth and remarkably easy. People also mention that reaching a real person on the phone is fast, and representatives consistently handle requests with great care, humor, and professionalism. Some reviewers were not happy with certain interactions, noting that specific representatives came across as rude, tired, or entirely unhelpful when trying to resolve account issues. Consumers additionally felt frustrated by technical hurdles, errors, and long delays when attempting to access their online accounts or verify personal information.
Auto-generated from all reviews of this business. For reference only.Hi Angela, Thank you for taking the time to share your feedback. We’re sorry to hear you had a frustrating experience with us. If you would like any further clarification we would be happy to speak with you. Please contact us at 1-855-552-2655 for assistance. Best, Bank5 Connect
I first chatted about getting permission to deposit a large check. Said ok. The day I received the large check I had to call Bank 5 to get permission to deposit because it wasn’t working per the chat. Once I got permission the deposit went through flawlessly.
I want to use it for fake transfer
At the time of CD purchase, rates were very good the process was easy and the monthly statements were a plus. We closed the account at maturity to purchase stocks and another CD at a better current rate.
Problem was digital account was placed on hold after failed verification of external account transfer, Bank5 Customer Service engaged their management to resolve internal problem with verification and allow the transfer as initially requested.
I have had nothing but a fantastic experience with Bank 5 Connect over the years. The app is user friendly and it is always quick to connect with a human if I need. Everyone I’ve spoken with has been knowledgeable and helpful. Plus, the crazy high interest can’t be beat. I will remain a loyal customer!
The agent sent me some files in a secure email. Upon trying to forward this email I lost the files. I called back and requested the same information. Files were sent out again in a very timely fashion, and I was told not to be hesitant in asking for help with the files if needed.
excellent customer service and banking experience
I choose this bank because it was suppose to be more ethical.....I don't see that and I don't see personalized service. I have not had access to my debit card for 21 days. For 20 days I had access to NONE of my money. I had to cancel medical procedures because of this! 19 since they sent the card, but 2 more days because I lost my card on a weekend. I called midway to ensure they had actually sent it and they say they did. They called 2 days ago to say it has been delivered. It had not! A lie! 21 days with our access to my money. The policies of this bank in reference to online banking is subpar and I would NEVER EVER recommend this bank even to a drug addict!
Hi Kat, We’re truly sorry for the frustration this situation has caused you. This is not the experience we want for any of our customers, and we understand how upsetting it must be to go this long without access to your funds. I understand a member of our Contact Center team spoke to you to confirm your expedited card is scheduled to arrive today. We take your feedback seriously, and we’re currently reviewing the issues you experienced so we can address them directly with our team. If you need any additional assistance, please don’t hesitate to reach out to us at 1-855-552-2655. Best, Bank5 Connect
I had great communication and instruction with both Jen and Veronica in completing my request. The staff there has always been positive and helpful during my calls and secure emails. Thanks again!
Your representative, Stanford Rosado, took extra steps to resolve my issue.
Prompt response by secure email to my original secure email request. I was looking for a regular email notice that a secure response was available, but I couldn't find such a notice.
Received answers to my text in a timely manner.
Bank 5 Connect has always addressed my questions immediately and completed my transactions faster than I anticipated. I have never experienced any type of hold-up.
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