I have no complaints with Bank 5
I have no complaints with Bank 5. Unfortunately, circumstances changed and I had no further need for my account.
About Bank5 Connect
Data updated- Website
- www.bank5connect.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 87 reviews
- Replies to negative
- 92% (12/13)
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About this business
As an online-only bank, Bank5 Connect has low overhead costs, meaning we can offer more competitive rates on our products, which include checking accounts, savings accounts, and CDs.Bank5 Connect customers enjoy features such as direct deposit, external funds transfers, mobile banking, online banking, person-to-person payments, ATM fee reimbursements, e-statements, bill pay, debit card rewards, & more!
Is Bank5 Connect legit?
Bank5 Connect (www.bank5connect.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 81% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being patient, knowledgeable, and informative, which makes daily financial tasks feel smooth and remarkably easy. People also mention that reaching a real person on the phone is fast, and representatives consistently handle requests with great care, humor, and professionalism. Some reviewers were not happy with certain interactions, noting that specific representatives came across as rude, tired, or entirely unhelpful when trying to resolve account issues. Consumers additionally felt frustrated by technical hurdles, errors, and long delays when attempting to access their online accounts or verify personal information.
Auto-generated from all reviews of this business. For reference only.What people say
Fantastic
It was very easy for me
This Bank is very reliable and if I…
This Bank is very reliable and if I have any issues they will take care of ASAP. Been with Bank5 for many years. Love this Bank
did a fine job with my request
Very helpful customer service
Very helpful customer service! Quick and easy to solve problems with no cost to the customer! Love bank 5!!!
They are helpful with helping you make…
They are helpful with helping you make a account help and the customer service are great
Helpful
Very courteous and helpful to resolve our issue.
They got my money back
Customer service helped me reverse 3 charges from a fake company
Always good service when working with…
Always good service when working with staff with my account.
Wonderful Human customer service
Wonderful Human customer service! It is always so appreciated and special. They are patient, informative and helpful. My only disappointment is that the interest rate drop on the jumbosavings isn't as competitive as other brick & mortar banks where it was when I signed up over a year ago.
Problem solved
Got right through to a real person that handled my problem couldn't be happier
The person I spoke to was very helpful…
The person I spoke to was very helpful and said all the questions that I had very professional and pleasant
Excellent Customer Service
Excellent Customer Service! Thanks!!!
so so service
Question was answered but agent kept on sighing. She was tired and more than ready to hang up.
Reply from Bank5 Connect2026-03-30
Hi Michelle, Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had with our teammate. Please know we have used this as a coaching opportunity for our team. Our Call Center Manager reached out and left you a message to apologize as well. If you would like to discuss the interaction further, please don't hesitate to reach out to the number provided in the voicemail. Best, Bank5 Connect
beneficiary setup
It is very difficult to set beneficiaries for my bank5 connect accounts. They also allow only one beneficiary.
Reply from Bank5 Connect2026-03-25
Hi Weijian, Thank you for sharing your feedback. I understand our Call Center team spoke to you yesterday to review your concerns and assist with setting up beneficiaries on your account. We appreciate you bringing the challenges you experienced to our attention for us to improve our customer experience. If you have any additional questions or need further support, please don’t hesitate to reach out. Best, Bank5 Connect
rep was rude and incorrect
Reply from Bank5 Connect2026-03-25
Hello, Thank you for your feedback. We’re sorry to hear about your recent experience, as it’s not the level of service we aim to provide. Our Contact Center Manager has reached out and left you a message so we can learn more about what happened and address your concerns directly. Whenever is convenient for you, please reach out the number left in the voicemail or to 1-855-552-2655. We value your input and would appreciate the opportunity to speak with you. Best, Bank5 Connect
Very good people.
They were very helpful and very…
They were very helpful and very informative and really nice and patient. I totally give them 5 stars!
Website very easy to navigate and…
Website very easy to navigate and BankFive responds immediately to any questions I may ask. They know how to run a solid business.
Great service!
Attentive and knowledgeable
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