作为一家过去几年一直从 Black Rifle Coffee Company 订购的公司，我们最近的经历非常令人失望。现在，我们已经连续收到两批货物（价值近 400 美元），但我们收到的订单并非我们所订购的。
试图解决这个问题同样令人沮丧。当您拨打他们的客户服务热线时，自动消息只是说他们正忙于履行订单，然后就会挂断电话。无法等待或与代表交谈。
在过去的两周里，我们多次向他们的客户服务部发送电子邮件。我们收到的唯一回复是一条自动消息，表示有人会回复我们，但没有人真正跟进。尝试使用在线聊天也好不到哪儿去——你也无法通过那里。
在处理了重复的订单错误和无法联系到客户服务的问题后，看到网上出现大量关于 Black Rifle Coffee Company 的投诉也就不足为奇了。当客户无法获得解决问题的帮助时，会给公司带来非常糟糕的影响。
我们多年来一直支持这家公司，但如果这些问题持续存在，并且客户服务没有问责或回应，我们将被迫重新考虑与他们开展业务。
2026 年 3 月 31 日 - 来回发送 13 封电子邮件后，仅收到额外的自动电子邮件，注明“我们尚未收到您的回复”，这只能证实您缺乏客户服务且系统存在缺陷。 我完成了。
Black Rifle Coffee 回复2026-03-31
We're sorry to hear about your most recent experience with BRCC and appreciate you bringing this to our attention. We would be happy to direct an agent to contact you; however, we do not have enough information to pass to our agent in order for them to contact you. If you would like to speak with one of our customer engagement agents for further assistance, you can reach out via our chatbot using the Chat button in the bottom right corner or by emailing us.
We appreciate your feedback regarding your experience with the recently visited Black Rifle Coffee retail location. Have an amazing day and don't forget to jump-start your day with a cup of BRCC!
We appreicate your feedback and understand you are inquiring about bioengineered food ingredients in our Ready to Drink coffees. This is in reference to the sugar that is being used and labeling requirements. We do recommend consulting your doctor with any concerns you may have.
We appreciate your support and the feedback regarding your experience with the Clarksville Black Rifle Coffee team. Have an amazing day and keep jump-starting your day with a cup of joe!
We appreciate you bringing this to our attention and for providing the order number. Someone from our customer experience team will reach out to you shortly via email, requesting further information.
