To whom it may concern; Buy a set of discs with pads. The pads bring pin to keep the pads separate from the disc. When I go to install the pins,,,, the pads do not have the holes to put them,,, also the pads in just two days were full of black carbon. I got rid of the pads and tried to find a solution by sending several emails to the seller and they tell me they can't do anything. That's not good service,,, think about it if you're going to shop at buybrakes.com
How do you know all teh positive reviews are fake? Because they say they talked to someone and they never answer their phone. No, John will never follow up with you or anyone.
They ship whenever they want and outright lie to you. They say process in one day and state ship dates when they don't adhere anything close to those dates.
Then you can call and wait 15-20 min just to get a recording.
DISGUSTING COMPANY!!
So John sees teh bad review and answers and all he has is excuse after excuse after excuse. Problem is I didnt just call on Friday.
NO, you didnt ship on teh day I ORDERED YOU CREATED A LABEL. UPS confirms it wasn't actually shipped till days later.
All this Company had to do was own their mistake and apologize but it comes here direct from there owner who has sent me 3page texts blaming riots and fires for shipping delays??? WHAT?
Its easy you creat a label to make it look like you are shipping on time but don't. You post on your site teh days I will receive my package and didnt even ship till that day. Actually according to your site if I ordered on the day I called it would be at my home Faster than ordering days earlier so YOUR SITE IS WRONG.
Then he lies and says they did send shipping email when they didnt till 1 minute after I called.
In all fairness they did finally answer the phone AFTER 3 20 minute calls of being on hold but wait she hung up on me!!!
Could you imagine teh owner of a Co taking the time to text and have zero info on the issue and just make things up? How about I AM SORRY WE SCREWED UP AND LET ME TRY AND MNAKE IT RIGHT??????
BELOW IS STRAIGHT FROM UPS. I PLACED MY ORDER ON 4/4. YOUR SITE DOESNT SAY ONE DAY SHIPPING BUT IT STATES THE DAY YOUR ITEMS WILL ARRIVE BY AND YOU DIDNT SHIP TILL THAT DATE!!!!
KEEP SHOWING HOW RIGHT I AM!! THANKS JOHN
Times shown are in Local Time ChangeTime Zone
04/07/2023
4:14 A.M. On the Way
Los Angeles, CA, United States
04/06/2023
7:02 P.M. Label Created
United States
The customer service by John was unmatched by any company that I have ever used online before. I never submit reviews but he and buybrakes.com are top notch and I’m willing to take the 5 minutes to submit this review.
I attempted to call customer service to ask a question about my recent purchase, however before they could answer I was able to figure out a solution to my problem on my own. Even though I was unable to speak with somebody, John was willing to follow up with a text making sure that I no longer needed assistance and offered help along with his personal extension, links to their site, and resources of where I could get it further assistance. 11/10, I will recommend this company to anyone!
I’ve been using buybrakes.com for years now on all my sports cars and when I tell you it has always been the best experience and Adam has always been there to help me out throughout all the years always giving me the best experience and knowledge to get me the right stuff and always being the most respectful person making me feel more as a friend then just a customer. I have never shopped on any other car parts site or most places in general that makes buying anything as easy as Adam does and I will continue to be a returning customer for years to come and so has all my friends and people I’ve met also using the site by far the best and no one can compete. If you need any help ask for Adam he is the best.
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