Horrible …
I was left behind after the bus stopped, the driver said we had a toilet break, and I went to the toilet, when I came out of the toilet, I saw the bus driving up the road.the company asking me if I told the driver mm coming back.
关于 City-Link Express
数据更新- 网站
- www.citylinkexpress.com
- 分类
- 商业服务
- 所在地
- 马来西亚
- 状态
- 待认证
- 近 12 个月
- 86 条评价
- 差评回复率
- 7%（14/203 条）
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商家自述
City-Link Express is one of Malaysia’s leading courier and logistics providers, committed to delivering reliable, efficient, and customer-focused services nationwide.With a strong network coverage and years of industry experience, we specialize in domestic and international deliveries, offering flexible solutions for individuals and businesses. Our services are designed to ensure parcels are handled with care and delivered on time, every time.At City-Link Express, customer experience is our priority. We continuously improve our operations, technology, and service standards to meet evolving customer expectations. Feedback from our customers plays a key role in helping us enhance our service quality and accountability.
以上内容由商家自行提供，未经平台核实。City-Link Express靠谱吗？
City-Link Express（www.citylinkexpress.com）在 OK.one 的综合评分为 2.1 分（满分 5 分），基于本站收录的 279 条用户评价，属于商业服务分类，口碑较差。71% 的评价为 1 星，差评比例偏高；商家回复了 7% 的差评；近 12 个月新增 86 条。数据最后更新于 2026-10-25。
评价综述
AI 生成Most reviewers were somewhat happy with their experience overall. Customers frequently mention that the local staff members are very friendly, welcoming, and helpful during parcel collections, providing exceptionally quick and smooth pick-up services. Many people also appreciate the fast shipping times and the responsive customer support team available when arranging everyday deliveries and tracking parcels. Some reviewers were not happy with severe delivery delays, noting that several packages remained stuck at local sorting branches for multiple days without movement. Consumers additionally described frustrating experiences with unresponsive customer service agents and misleading delivery failure notifications that caused long, unnecessary waiting periods.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Flight QG685 Thursday 14 July / delay…
Flight QG685 Thursday 14 July / delay of 2 h + 1 hour waiting the laguage. We miss the rest of our flight and obliged to stay in Jakarta for 24 h. No one from citilink staff care about you, they only say every think Will be ok. Avoid this company
Do not use them!!
Do not use them!! They paid import duty for my personal items before telling me and tried to charge me when I did not agree to it. Items are personal items returned to me from lost property and did not need import duty applied City link refusing to send me back the item and no one answers the phone or replies to email
Citylink don't even deserve a star
Citylink don't even deserve a star. KL to KL take more than a week because they are just transferring the parcel from 1 hub to another to and fro. Request for pick up but the customer service don't even know where the parcel is. Pissed off.
Worst courier company in the world
Worst courier company in the world, customer service phone no one picks up, never send the parcel but written delivered in the system!
Poor Delivery Service
It's been 5 days since status quote "out for delivery". Today's update was "Delivery attempt was unsuccessful: Weather Related". Not sure whether I'm going to receive the parcel, or the parcel is missing.
This is liar curier service.This is…
This is liar courier service.This is second time they not deliver my parcel.They updated that my parcel is out for delivery but never call me at all and never sent the item.Actually I dont know what are they trying to do.This is stupid courier service in the world.
My parcel missing this courier in not…
My parcel missing this courier in not rensponsibility
Terrible courier, missing in action MIA when out for delivery!
Dear all Shopee sellers, please stop using Citylink express for item delivery! Avoid Citylink express at all costs, especially in Penang. It happened to me today, I ordered an item from Shopee, the seller shipped my parcel out with Citylink from Georgetown to Bukit Mertajam 30KM+, once arrived to CityLink origin facility in Penang, departure scan in perai and then departed to local facility (Butterworth), on next day, it says out for delivery, but then it did not arrived to the house and I did not receive a parcel. Another 2 days later, still did not receive the parcel. Local facility call number no answer. So I call the HQ, but then the HQ customer service says that delivery rider was tested positive for something (maybe covid-19 or other things but I can't really sure because I forgot what they actually say when I call the HQ customer service). What the **** wrong with this!? Why not change the delivery rider with an appointment when that situation happened? I thought Citylink could be a good one because I had some bad experience with shopee xpress, but this Citylink is much worse than that, it was my first time of bad experience with Citylink since I have multiple experience with other courier service for online shopping. So I just request for reattempt for the delivery today. If my parcel did not delivered to my house on weeks, I will forced to self collect it at destinated logistics warehouse where my parcel stuck. I did not have driving license so I need to use grab, which I had to pay more in total of my spending for the item I purchased online. This is a crappiest courier services I ever had experience with it! Citylink should either resolve that issues or just close their courier immediately! I have seen other people had bad experience with Citylink too, particularly in trackingmore and also here. Why Shopee was no longer allowing customer like me and others to choose variety of courier services manually since we use Shopee for years?? I have some good experience with other courier service when I ordered other items from Shopee. I know Shopee xpress was bad experience for me enough, but this Citylink express is even worse than that. I'm gonna swear if my parcel was goes missing when I even want to self collect my parcel from logistics warehouse after did not delivered to my house on weeks. Here is what I got: 3 Mar 2022 13:56pm With City-Link delivery courier: Francis Zavier [Butterworth, Malaysia] 3 Mar 2022 09:21am At City-Link local facility [Butterworth, Malaysia] 3 Mar 2022 06:41am Departure scan [Perai, Malaysia] 2 Mar 2022 19:39pm Departed City-Link origin facility [Penang, Malaysia] 2 Mar 2022 19:37pm Arrived City-Link facility [Penang, Malaysia] 2 Mar 2022 12:17pm Shipment information sent to City-Link For Citylink HQ looking at this review, please resolve your courier issues or close down immediately. I had no idea where is my parcel now after tracking status shows "Out for delivery" Ugh! Update: I went to CityLink BM to self collect, but then female Malay staff says that they are too many parcel at the department and needs to find my parcel. So I gave her my contact number so that once they found my parcel they will call me to self collect, I'm busy so I will self collect tomorrow once they call me today or tomorrow. If my parcel goes missing I'm getting screwed and I had to get refund from the seller. What a worst and lousiest courier service!
Wrong Address, completely wrong area
my full address was written properly and even after putting in my zip code, they managed to send it to a completely different area, I have tried contacting them but they do not answer the calls, It was a bigpay account card which was very important for me
Horrible delivery person
Horrible customer service! Despite my address being very clear which block I’m in, the delivery person still sent it to the wrong block. As I wasn’t home, this was left at concierge of that wrong block. When I asked her to put it at the correct block, she simply sent me a voice note telling me to just pick up where she left it & no longer responded after that. Not even an apology for leaving it at the wrong block! Ridiculous! Shows that they don’t care what happens to your package. +60 12 203 5614 This is the delivery person’s number, female Indian. I wish I knew her name to properly lodge a complain.
I have been scammed out of money by…
I have been scammed out of money by Michael John who is a delivery person for City Link Express and has used money sent to him on himself which has caused me to be charged delivery fees 3 times for the same thing. I have talked to Wan Wei from City Link Express who is still insisting that I pay this fee for the 4th time even though he has proof that I was scammed out of money by the delivery representative working for City Link Express. I am reporting City Link Express for misconduct and fraud and will be informing the public so that are aware how City Link Express does not take responsibility for a wrong done to a customer by their delivery representatives.
Very poor service
Very poor service, particularly from the pickup hotline. They do not properly attend to the customer. Also, the people who come to pick up the parcels. Some of them were extremely rude and sluggish. The driver asks the customer to assist them in bringing the parcels downstairs and does not return the shipper copy as promised.
SH!T SERVICE!!!!
SH!T SERVICE!!!! My parcel has NEVER been moved from City-Link local facility at Bandar Sri Damansara since 6 days ago and counting!!!!
Sangat teruk
Sangat teruk. Official letter pun tak reti hantar. Orang pi check dekat store pun kena marah.
How it s possible to take me money for…
How it s possible to take me money for 2 time..1 time it take the route after 10 minute he take me 12 pound and it s not coming, and after 10 minute it s coming another car but when it leave me on the address he take me another 10 pound..I m very angry..never I didn't use these..I m very angryyyyyy..dislike
Stole my product and set the status to…
Stole my product and set the status to be "parcel delivered".
Bad services from Citylink rider
Bad services from Citylink rider. What is the purpose of paying the delivery cost if your rider can't deliver it to customer's house? Asked people to went out for 5km just to picked up the parcel while customer was on duty? Do your job properly. Please give training to your rider on how to do their job. Thank you.
City link postman is a brainless
City link postman is a brainless. I already mentioned I will still under kuarantin period now. He want me to going down and pick my parcel. He didn't scared he will detect the virus.
Why I dont use Citylink
I used Parcelhub. The guy is great and very helpful Initially they recommended XXX service, which I found really terrible. After seeing their service, this nice guy apologised for recommending them. Next he suggested Citylink. I thought this is a good brand. The service must be good too. Sooo bad. Customer complained of the delivery guy poor behaviour. Parcel never arrived on time. Minimum 3 days within Klang Valley. Some took more than a week. Well for outstation, never arrived within reasonable time. So come a day, their outstation outlet was closed due to Covid, and we never know when it will be opened. My parcel stuck there. No choice. I have to use other YYY courier service. To my surprise, next day it arrived outstation. I continued using YYY service since then, and its always next day arrival. I talked to the nice guy. He understood the situation, but he can't do much as Parcelhub is stuck with Citylink. Normal parcel delivery with Pos Malaysia is much better compared to Citylink.
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