City-Link Express is one of Malaysia’s leading courier and logistics providers, committed to delivering reliable, efficient, and customer-focused services nationwide.With a strong network coverage and years of industry experience, we specialize in domestic and international deliveries, offering flexible solutions for individuals and businesses. Our services are designed to ensure parcels are handled with care and delivered on time, every time.At City-Link Express, customer experience is our priority. We continuously improve our operations, technology, and service standards to meet evolving customer expectations. Feedback from our customers plays a key role in helping us enhance our service quality and accountability.
以上内容由商家自行提供，未经平台核实。City-Link Express（www.citylinkexpress.com）在 OK.one 的综合评分为 2.1 分（满分 5 分），基于本站收录的 279 条用户评价，属于商业服务分类，口碑较差。71% 的评价为 1 星，差评比例偏高；商家回复了 7% 的差评；近 12 个月新增 86 条。数据最后更新于 2026-10-25。
Most reviewers were somewhat happy with their experience overall. Customers frequently mention that the local staff members are very friendly, welcoming, and helpful during parcel collections, providing exceptionally quick and smooth pick-up services. Many people also appreciate the fast shipping times and the responsive customer support team available when arranging everyday deliveries and tracking parcels. Some reviewers were not happy with severe delivery delays, noting that several packages remained stuck at local sorting branches for multiple days without movement. Consumers additionally described frustrating experiences with unresponsive customer service agents and misleading delivery failure notifications that caused long, unnecessary waiting periods.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Customer service in particular is a shambles! For no reason, a package was delayed in Penang for six days, necessitating the use of customer support. After arranging for the delivery date, I still haven't received anything. WHAT AN EXTRAORDINARY EXPERIENCE, SHAME ON U!
The worst customer service! No one pickup the phone for week. This may be their company tactics for dealing with customer service.
City-Link Express is an unreliable courier service. My parcel has been stuck at their SiJangkang facility for days!! no updates! Calling customer service makes my blood boil having to speak to RUDE people manning their customer service lines. Shopee should remove them from their delivery partner list. City-Link Express is not recommended at all! Do not risk your parcels with them, totally unreliable!!
Really bad service, my parcel stuck at Butterworth too long , 2 weeks already at there, still didn't delivered. My parcel from china arrived fastest than yours. Please improve your service.
this company literally is challenging your patient. dont use it. my parcel been hold in their transit depot for 1 week without any moment ... still no update and explain whats going on! called to their careline, and call dropped by their customer service everytime!!!
I've been calling all the customer service lines since morning and everyone hangs up my call once I ask to track one of my parcels. No one is helping, is this their level of customer service? which has none????
I think Citylink improve their service, at least in my area. Less than 24 hours delivery! Very good job! I am still in awe. Keep up the good service. 🥰
Taktau la kenapa city link ni taknak hantar sampai rumah item. Sometimes barang2 berharga 🙂 mesti call and suruh pick up mana2. Please be more responsible. if you want to work, work properly. If u don’t, then resign.
If u need storage go for citylink. They love to store your package for several days then only send for delivery. Customer service also not helpful.
Stupid courier service ever. very bad service. very slowwww to deliver...😏
I was so worry after seeing so many bad comments & complain about Citi-link express services. Today I personal experience the service. Item ship from Ipoh to Kelang received in next day. That was awesome fast. The handling is superb. I definitely will support their service again. Thanks to all Citi-link crew members. Keep it up guys.
Stupid courier service ever.. very bad service.. worst from all courier.. toh pak hang
always extend the date they parcel out, it should be received in day one but i have to wait until day 5. just because of their laziness make our inconvenience. they should change their name to cityblock
buy goods in shopee.because the shopee system no longer allows buyers to choose the courier.and automatically courier city link selected.but the service from city link is very disappointing.goods are stored in the warehouse for too long and no delivery process is made.is inconvenient for buyers. this makes me feel bored to buy at the shopee. because of the bad service from the city link. while the other couriers, although there is a slight delay, but still acceptable
City Link ask for me to pay RM200 deposit to open a business account. So I filled in the forms and paid. After I paid, they said they need RM500 before I can open an account. I said RM500 deposit is too much for a domestic delivery account. Even DHL and Fedex don't ask for a deposit. So I ask them to refund my RM200 and cancel my application. Since then, they have been ignoring me. I have called their customer service multiple times and they keep asking me to wait. The salesperson I spoke to has not been able to solve this problem. My emails to customer service have been ignored. It has been more than a month and no one has contacted me. This is a dishonest company that cheated me of RM200 before I even sent a single parcel.
Very poor service,poor manner,lack of responsibility and stupid excuse by City Link Kelantan (Pasir Mas). Don’t want to use service from City Link anymore due to this bad experience. I think city link better close the operations if can’t deliver the service as expected by customers .5 days still can’t make a delivery…!!!! Very..very … very disappointed !!!!
my parcel went missing!! a very important document if I may add. called and got transferred all over the place for 15 minutes in the end told me it was delivered ... to the wrong person. pls do NOT use this.
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