City-Link Express

slow as fck

really feally slow i swear to God. dont ever use this courier, PLEASE.

The service is very very bad..

The service is very very bad... already informed the time, but still didn't come and pick up...need to wait without for the rider without any notice from them.

Albert Smith马来西亚 · 写过 1 条评价 · 发表于 2021-04-29

Extremely slow

Extremely slow. I once thought city link was professional due to its website. Now, it's the slowest courier company in Malaysia, to me.

Bad service

On 23th April 2021, I have arranged a reverse charge pick up. I yet to received the document until 28/4/21.Thus I contacted Reverse Charge Section and they informed me that the pick-up point premise closed until 27th Aprll 2021. I have asked the staff why didnt inform my side, which they merely answer they have try to contact us but couldn’t reach. I cant understand what does they meant by cant reach me. The contact number that I put is my office phone and the phone line is working fine but I didn’t receive any call from City Link. This is not the first time such incident happened. I am arranging for an important document to be delivered, I will definitely put a contact number that they are able to reach me easily. However the staff claimed that our phone cannot be reached. When I ask further, the staff disconnect my line. When i call again and ask the same question, they ask me am i the one who called earlier and they cut my line again

IM SO PISSED WITH CITYLINK..I SHOULD…

IM SO PISSED WITH CITYLINK..I SHOULD RECEIVED MY CIDB CARD BY MY OWN..BUT UNFORTUNATELY SOMEONE ARE USING MY NAME AND USING THE WRONG IC NUMBER..AT FIRST PLACE, THE PIC SHOULD CALLED MY NUMBER TO CONFIRM THAT MY PARCEL ALREADY ARRIVED..THEY SHOULD DONE THAT FIRST..WHY YOU PASSED MY PARCEL TO THE UNKNOWN PERSON..AND NOW IM WORRIED SOMEONE USING MY CIDB CARD..YOU SHOULD TAKE THIS MISTAKE AND BEING MORE RESPONSIBLE ABOUT IT!!!

Service city link sgt slow

Need to be Improve

The Customer Services & Delivery Services is very bad. 8TH APRIL 2021: My parcel should be delivered on 8th April 2021, since my work place only allow City Link to access every Thursday. Unfortunately, my parcel have not yet arrived (inform by my receptionist). Then I call the Kota Tinggi services center but I need to call them couples of time to get through. So, I contact the seller, they say city link failed to send my parcel, they will proceed another attempt for the next day. 9TH & 12TH APRIL 2021: Next day, on evening I check again with my receptionist. They have not seen my parcel. So, I check with the seller. Seller informed me that the parcel already delivered by city link (base in the tracking system). Seller also show me the proof of delivery already cop by my company. Weird since I already just check with my receptionist. Next, I call the city link. Luckily today they respond with my call, so I ask them, to check my parcel. maybe the parcel got left behind but they say will check with the driver. The driver confirm that he already received the proof of delivery & informed he already send them to our company. So, I further check on my side. 14TH APRIL 2021: My company confirm that they have not received any parcel under my name. So, I call city link again for them to double check their warehouse or lorry. They respond was will check with the driver, unfortunately the driver was on his off day. So, I wait for the next day to confirm. 15TH APRIL 2021: No respond from the city link. They say will call back if anything but they never called. 16TH APRIL 2021: I direct call the driver if he could double check my parcel. Then, final city link found my parcel. That is the parcel was at the warehouse office due to my parcel got no tracking number on them, they got miss up with other staff tracking number also from the same company. City link informed will send the parcel by today. I received my parcel on 16th April 2021. The Points:- 1) Need to improve the call services center. 2) Improve the receiving (maybe need to be sign & check the tracking number correctly). 3) Need to double check upon customer request to check for their parcel. 4) Call back or follow up with the customer regularly. Overall: I'm not blaming anyone in this issue, since everyone have their wrong. I hope by giving this rate, city link need improve their services so that more customer feel peace knowing that they parcel is handling in good hand.

Bad services especially customr services

I really disappointed to citylink courier. Especially for customer services, they always impatient to help me check the parcel. The parcel no yet delivery to customer 2 weeks ago then they always say wait wait wait ! Wait until 1 months also like that ! They say will call back or update. NEVER ! Very disappointed to this services ! Will no use this courier forever !

Very very bad service

Very very bad service, tracking appear out of delivery at 25/3 til today 28/3 also didn’t received the parcel. Call up customer service say confirm will received at 26/3 but today already 28/3 also didn’t received it. Call customer service again and the person cut off my phone. Very very very very very very very bad service.

Pauline Yeoh马来西亚 · 写过 1 条评价 · 发表于 2021-03-26

I would give zero rating for their service

I would give zero rating for their service if there is any. The rider sent my parcel to the wrong house, which is just 2 houses away. I told them to collect from my neighbour in the morning before 11 am. The rider came around 3 pm, told me that my neighbour was not at home. They have the courtesy to ask me to collect from my neighbour. Now that neighbour of mine, who took my parcel did not even want to return it to me. There is a possibility that she has thrown away my parcel since it was not hers. I wonder how this rider could read the number of the house wrong. And this neighbour of mine hung a green bag on her gate and asked the courier companies' riders to drop the parcels into the bag with a note asking the rider to drop the parcel into the bag. She would not collect them or verify her identity even when she was at home. The riders did not follow the SOP of delivering the parcel to their customers if they did do what this lady asked them to do. The riders are cannot be trusted. Instead of safely delivering the parcel to the receiver, your info might fall into the wrong hands of scammers or conmen. Think twice as your name and handphone number are on printed on the receiver's info on sticker, which was pasted on bag of the parcel).

Poor courtesy and Impolite attitude in asking for collect courier and other options

I am really disappointed with the poor politeness that the City-Link worker delivering the parcel to me today. The tone of voice is really rude while calling me to collect my courier at my condominium and he refused to choose other options of delivery such as postpone to the next working day or later time, or wait for about 10 minutes for me to get someone helping to pick up the courier as I was not around during that time. I don't really mind the rejection if the conversation is gone smoothly and in a more polite way. Please do take note of the issue of the politeness of the delivery man and I hope that some improvements can be made in the future as not everyone would be happy or satisfied with the service after having such a rude conversation despite fast delivery.

ITEM NOT DELIVERED TO RIGHT ADDRESS

THE PARCEL 998900001064117 STUCK AT SIJANGKANG UTAMA SINCE 5TH MARCH 2021,THEN 9TH MARCH 2021 THE STATUS SHOWED RECEIVED BY ANIS AT SIJANGKANG UTAMA WHILE MY ADDRESS AT PETALING JAYA.THE NEXT DAY I CALL HQ THEY SAID WILL MAKE A CASE AND INFORM THE BRANCH TO MAKE 2ND DELIVERY ON FRIDAY BUT STILL NOT RECEIVED THE PARCEL.16TH MARCH 2021 CALL HQ,THE PHONE WAS PICK UP BY SUGITA AND SHE GIVE CONTACT NO FOR BANDAR SAUJANA PUTRA BECAUSE SIJANGKANG BRANCH DON'T HAVE OFFICE CONTACT NO,SO FUNNY.17TH MARCH 2021, I CALL BANDAR SAUJANA PUTRA THEY SAID NEED TO CHECK FIRST WHETHER THE PARCEL STILL AT SIJANGKANG OR NOT.TODAY 19TH MARCH 2021, CALL AGAIN BANDAR SAUJANA PUTRA TALK WITH PIC SHOPEE DIANA,SHE SAID STILL DON'T KNOW THE STATUS OF PARCEL BECAUSE PENDING DEPARTMENT HAVEN'T UPDATED THEM.IT'S ALREADY 1 WEEK BUT STILL CANNOT FIND MY PARCEL.WHAT THE HELL..PLEASE TAKE ACTION TO YOUR STAFF AND TRAINED UR STAFF PROPERLY,DON'T SIMPLY PUT REMARKS ITEM HAS BEEN DELIVERED WHILE IS NOT DELIVERED TO RIGHT ADDRESS.THIS IS NOT MY FIRST TIME USING THE CITYLINK BUT THIS IS MY FIRST TIME HAVING THIS PROBLEM WITH CITYLINK.I WILL NOT USING THIS SERVICE ANYMORE IN FUTURE.FORCE TO RATE 1 STAR WHILE NOT ENTITLE AT ALL.

ALAJAQrepo马来西亚 · 写过 1 条评价 · 发表于 2021-03-07

CITYLINK IPOH PERAK SERVICE IS REALLY…

CITYLINK IPOH PERAK SERVICE IS REALLY BAD AND WRETCHED .. IT MAKES PEOPLE DIFFICULT .. MY GOODS TRACKING NUMBER 998900001021488 ARRIVED AT CITYLINK IPOH 3/3/2021 AT 7AM LAST AT 10AM THE DELIVERY WAS BROUGHT OUT BY SENDER NAME KHAIRUL, BUT UNTIL TODAY 6/3/2021 I STILL HAVE NOT RECEIVED ITEMS THAT SHOULD HAVE BEEN BROUGHT OUT FOR THE PURPOSE OF DELIVERY TO CUSTOMERS. CITYLINK HAS NO RESPONSIBILITY CITY-LINK DOES NOT DIRECTLY TAKE ACTION AGAINST EMPLOYEES WHO SHOULD HAVE BEEN WARNED ABOUT DELIVERY OF CUSTOMER GOODS WHICH INTENTIONALLY ARE NOT DELIVERED DIRECTLY TO THE CUSTOMER INSTEAD OF BRINGINGCUSTOMER GOODS HERE AND THERE THAT HAVE BEEN IN THE HANDS OF A DELIVERER'S SLAVE NAMED KHAIRUL, REGARDLESS OF THE CUSTOMER WHO ARE WAITING UNTIL TODAY, HAVE NOT BEEN DELIVERED WHILE THE GOODS ARE IN THE NAME OF KHAIRUL NI SINCE 3/3/2021 UNTIL NOW 6/3/2021 BECAUSE I WENT TO CITYLINK TO ASK ABOUT SHIPPING AND MY GOODS ARE NOT THERE BUTTHERE IS THIS KHAIRUL NAME..I'M WONDERING WHY CITYLINK STILL KEEPS SUCH LAZY STUPID EMPLOYEES IN ITS WORLD WHICH IS FAMOUS ALL OVER THE WORLD..IS CITY-LINK STUPID OR ?????

Unfortunately

Unfortunately, Citylink doesn’t provide the best service. For some reason, there would always be issues when we use them - miscommunication etc. Staff are not so helpful too and can be rude at times. It’d be best to use other companies.

BAD CUSTOMER SERVICE

My parcel has been 'out for delivery' since 5 days ago, but haven't received it. Called the customer service a few times. All they said was check and call u back, but no one did. The last time they transferred to this Indian woman named Nadini, in charge of Shopee delivery. She said she's busy, again check first and call u back. She said the branch problem got nothing to do with her (HQ). Then she HANG UP on me. I called again 3 times, she HANG UP 3 times. Wonder who's her boss, can tolerate such a bad attitude worker. Will not use City-Link again.

Send my parcel on Sunday and delivery…

Send my parcel on Sunday and delivery done on Tuesday...well done

Pick up hotline agent very rude

Pick up hotline agent very rude, unable to speak proper English. She has a horrible voice. Said will call me shortly reason system slow but did not call me at all.

Extremely poor customer service support. Please have the courtesy to reply your customer.

Extremely poor customer service support (Citilink staff don't even bother to revert on status update despite numerous emails had been sent). Greatly disappointed given that Citilink courier ended-up way slower than normal postal company. It's already more than a month but items still not yet reach the receiver (Citilink's tracking page only reflect partial status).

Feroz Ahmad马来西亚 · 写过 3 条评价 · 发表于 2021-02-20

Website tracking says Delivered but did not received anything.

Checked on the tracking website today and somehow it showed my order item is delivered but I did NOT received anything today!! No one answered the phone and now I don't know what happen to my item. No professionalism at all. I don't mind waiting if you need for another day for delivery but what the hell did u put as delivered and NO delivery was made at all?

Worst Courier Comoany

The last courier company I would not even use... ever! A parcel sent by a seller on Monday 8th Feb 2021 is still on its way to Semenyih. And today is 19th Feb 2021. I am waiting till today. And the usual crap. The seller called Citylink and he gets passed from one person to another. They are blaming the sub-contractors etc and not returning a professional explanation, nor are they assuming responsibility. Usual corporate crap by an unprofessional company. Please do not use them... GDEX and POS Malaysia are way better.