simpan barang 2minggu
simpan barang 2minggu, eh how come you do a business??? tukar sahaja la nama city lembab.... i frust with your serviceeeeeeeee... so baddddd.
关于 City-Link Express
数据更新- 网站
- www.citylinkexpress.com
- 分类
- 商业服务
- 所在地
- 马来西亚
- 状态
- 待认证
- 近 12 个月
- 86 条评价
- 差评回复率
- 7%（14/203 条）
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商家自述
City-Link Express is one of Malaysia’s leading courier and logistics providers, committed to delivering reliable, efficient, and customer-focused services nationwide.With a strong network coverage and years of industry experience, we specialize in domestic and international deliveries, offering flexible solutions for individuals and businesses. Our services are designed to ensure parcels are handled with care and delivered on time, every time.At City-Link Express, customer experience is our priority. We continuously improve our operations, technology, and service standards to meet evolving customer expectations. Feedback from our customers plays a key role in helping us enhance our service quality and accountability.
以上内容由商家自行提供，未经平台核实。City-Link Express靠谱吗？
City-Link Express（www.citylinkexpress.com）在 OK.one 的综合评分为 2.1 分（满分 5 分），基于本站收录的 279 条用户评价，属于商业服务分类，口碑较差。71% 的评价为 1 星，差评比例偏高；商家回复了 7% 的差评；近 12 个月新增 86 条。数据最后更新于 2026-10-25。
评价综述
AI 生成Most reviewers were somewhat happy with their experience overall. Customers frequently mention that the local staff members are very friendly, welcoming, and helpful during parcel collections, providing exceptionally quick and smooth pick-up services. Many people also appreciate the fast shipping times and the responsive customer support team available when arranging everyday deliveries and tracking parcels. Some reviewers were not happy with severe delivery delays, noting that several packages remained stuck at local sorting branches for multiple days without movement. Consumers additionally described frustrating experiences with unresponsive customer service agents and misleading delivery failure notifications that caused long, unnecessary waiting periods.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
so bad customer service tel no 1300 882…
so bad customer service tel no 1300 882 489. when i ask my item.she told me..hold ya..i want transfer the call to store....then she disconnect the line..stupid staf..
The customer service is the worst
The customer service is the worst! From PJ to PJ shouldn't take more than one day. Yet when I called, I was just asked to "wait", saying that I should "understand our situation". They told me it's out for delivery and I'll receive on the 9th, I waited whole day and nothing. 10th morning I called again and the CS asks me to "wait" and "understand us" again, as though customers owe them something. Said have requested branch to deliver and will be contacted within 3 hours, 3 hours nothing, so I called back. They asked me impatiently why do I keep calling, just wait. They don't even make the effort to get things sorted. In the end, I called the branch myself and managed to get the personal contact for the PIC for delivery. He helped to track my parcel and 3 hours later, showed me the photo. And delivered next morning as promised. If I could reach the branch and PIC myself, then why can't the CS? What's the use of hiring a CS team when customers have to do their job? Citylink is just tone-deaf to customers concerns.
Very bad service
Very bad service. Since it had been days - 8 days since my parcel had been shipped by the seller, I tried to search for the domestic contact number of City-link express in my area and give them a call, but to no avail. Later in the evening, I tried to contact the City-Link CS and a Indian lady picked up my call. She's very rude - no greeting or so whatever, and when I told her that I knew about my consignment whereabouts but I wanted to know why I still didn't received it, she hung up. I never experienced such attitude from any CS before.
Very bad and rude customer service from…
Very bad and rude customer service from their HQ. Called more than 10 times they just hang up or transfer calls and cut off. My parcel almost 4 days haven’t arrived and really helpless. The parcel is only from Malacca to Subang Jaya. The HQ staff will just hang up upon requesting to talk to their manager. Frankly, they’re good for nothing.
Customer service is horrible
Customer service is horrible, irresponsible and a joke. No one is answering From CS, and keep getting transferred. If you are not in the business seriously, dont take us your customers as a joke, transferring us to a line no one is there to answer. I am working from the bank, and documents are very important. My parcel did not reach customer and it is crucial to find out what happened to the parcel. PDPA ! I will report to my management, hopefully they will stop using Citylink in the whole bank.
VERY BAD SERVICE
Customer service is basically non-existent, the hotline customer service number just hangs up on you which is very rude. If you are a seller, please choose other logistics service as there are many others that are reliable to choose from.
The worst service I could say
The worst service I could say. When I checked the status of my parcel with the tracking number, it stated that it was out for delivery on 5th Feb 2021 (Fri) @ 18:48PM but until now, 9th Feb 2021 I haven't receive my things yet. Called the B'worth branch few times 3 days in a row, no ans at all so called the hotline number more than 10 times, they just transferred all the calls to CS which also doesn't get through at all. Everytime I called and tell my story to each and every hotline call receiver, they just asked me to wait and transfer the call to CS. Yesterday call them and shouted "How many times do guys wanna transfer the calls and the calls hang up, then I call again to story my issue here". After that, the girl in the call said wait a moment, I will put through the call until the customer service ans your call. Luckily, a girl from CS answered and I told what happened and everything. Once she checked, she said it is out for delivery then I said I never receive my parcel at all till now. Even I called the B'worth branch so many times, no answer at all. Then she said will contact the B'worth branch and the get back to me. After an hour, a guy from CS called me back and asked my details and then he informed that there are some issues with the delivery guy and the B'worth branch is in the midst of checking it with the delivery guy it seems. They will contact back once check out what's the issue. My question here is that until when I need to wait for my parcel. If you guys couldn't give a good service they why the purpose of you guys doing this business? We are paying for our goods including the delivery charges and it is not being delivered as promised within the time period. Are you guys cheating us? Who gonna bear our money back? Worst ever service I experienced! Not recommended at all!
Very poor service
Very poor service. Still did not receive the parcel.
Very poor service
Very poor service. My clienr didnt received my parcel, it stated in the web that she received them. Call customer service, but they didnt helped much. They told that will call me back, but nope. It has been 3 days since they stated the parcel has been delivered. Even the name of recipient is unknown ( i dont know who signed for the parcel)!!!!! You better close your company
Worst courier service ever
Due to Covid case, Yong Peng branch was closed down. The item has been sent to Kluang branch. The Kluang branch didn't ask me whether i'd like to go there and pick up the item and just simply sent back my parcel to KL and on hold for more than a week. Until now I still not yet to receive my parcel. Sent email to customer service also never reply. Terrible courier management.
Bad 1st impression
This is my first experience using city link but I already got a bad 1st impression about their service. I was informed that my parcel will reach the recipient within 2 or 3 days. But after 5 days (working days) still not received. When I called them, they ask me to call the branch to check why the recipient not received the parcel yet. but they gave me the city link JB phone number instead of the branch number that I'm suppose to call! when I called JB number, then only I know that the branch was closed for 10 days due to covid-19 case (what ?????) I was given the nearest branch number and they ask me to dial (again) that number myself to check my parcel. I was really angry, no one cared to contact me and tell me about this?? and I have to personally call and check with different branches about the status of my parcel? On the day I sent the parcel also the staff did not tell me about this (city link JB said that branch was already closed at that point of time!). If I had known about this earlier, of course I would not have used your service to send my parcel, city link! I really need to send it quickly. I think you can do it fast that's why I chose your service. But what happened was very upsetting to me. I am not a person who easily believes in bad comments made by others. But since I experienced it myself, I now began to agree with them. So, please improve your service.
Turtle link
Service very bad... Slow slow slow slow... Better close your business.. Or can change the business name to turtle link... The world number 1 suck...
Stop la using city link
Stop la using city link. Take a whole month to deliver goods instead it is only around the same state. It should be delivered around 2 to 3 days. What is wrong with you? If there are negative stars here to be rated, i will give you negative 100 starts. Very very very very bad. You should ease the customer. Not recommend to use this courier next time.
It is a bit slow on updating the tracking system
It is a bit slow on updating the tracking system, so I need to call everyday to different department to ensure the location of the documents. By the way, the docs has arrived to my customer within 6 days during pandemic time, they literally have done their job well. Sometime customer service has limited information on the parcel/docs location (maybe no update from cargo or what, I am also not sure), then I called to logistic team and warehouse team for help and they are really helpful and answer my questions and hear my request.
i hope citylink improves for their…
i hope citylink improves for their updates parcel tracking and it so slow delivery . bcuz my parcel still departed at citylink station at gelang patah . and i should my parcel at 10 jan . but until now (15jan) i did’nt get any info from the parcel tracking . besides of that , i should comfirm the parcel on 17jan . im so tired to call them everyday to ask abt my parcel . very disappointed .
VERY SLOW COURIER SERVICE
My parcel still not arrived yet since 22/12. Called to the customer twice dy. and the answer is parcel still stuck in sorting facilities. So I asked when it can arrange to fly? She said don’t know. Hopefully this week. And the details still remain at 22/12/2020. Even my other parcels later order from KL also arrived earlier than yours.
Bad courier service
Bad courier service. No system provided to contract customer. Overcharged bill. Damage and missing parcel. Some branch have an issue with rats. Claim for missing parcel still not received after 1 year.
i haven't receive my parcel more than…
i haven't receive my parcel more than 11 days. consignment number tracking still at hub. not even move. OMG. wondering its already lost? Helloo its only domestic courier! even i bought item from china already arrived! made a complaint via facebook they told me not enough flight due to covid19. lol. that's is an old excused. i bought something with shopee this week only need 6days to received. omg. i will never ever use citylink again. wondering if my item is lost now. why others courier can normally delivery item on time? this company never felt a shame as many people had curse them. do your research before use this service. good luck.
never use this courier service
never use this courier service! same state delivery but never received parcel after waiting for 5 days. still have not received it , and their butterworth branch never pick up calls. The only time they pick up, and said will check the parcel and call back, they never return the call and never pick up calls again! AWFUL service. make your life easier by using J&T or even post laju.
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