Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly responsive support and professional team that manages travel disruption claims with remarkable efficiency. People note that the overall reimbursement process is extremely smooth, with clear and reassuring updates provided consistently throughout the procedure.
However, some people mentioned experiencing lengthy delays, repetitive automated responses, and a frustrating lack of updates regarding the true status of their cases. Consumers also felt that the service fees charged upon successfully receiving a refund were significantly high. Reviewers noted that waiting for prolonged periods without proper progress reports caused unnecessary frustration.
My flight was canceled half an hour before departure, no optional flight offered, no shelter, no phone calls, no reason given by wizz air. They just canceled the flight and the route. I could not fly any other day with wizz air because they were not flying anymore on this route in the coming days. Compensair said that this is lawful because of the weather conditions, absolutely false. Had to book another flight with another company three days later.
Compensair 回复2023-11-27
Hello,
We sincerely regret the challenging situation you've faced, and we truly understand your frustration at being unable to receive compensation. Our legal team diligently pursued your case with the airline, but regrettably, they declined payment citing extraordinary weather conditions as the cause.
In accordance with Regulation (EC) No 261/2004 of the European Parliament and of the Council, specifically Article 5(3), compensation is not payable if the cancellation is caused by extraordinary circumstances that could not have been avoided even if all reasonable measures had been taken. Unfortunately, adverse weather conditions fall under such circumstances.
We genuinely wish we could have provided a more favorable outcome for you, and we apologize for any inconvenience caused.
What should have been an open and shut case..is now 7 months unresolved. It is stuck at 'negotiating with Airline'
Of corse the airline is British Airways - to whom I have been loyal for 40 years+
A flight to Miami in March was Cancelled. SImple as that.
Have never claimed before. Is Compensair a scam?
Next stop social media to my 50,000 followers on Twitter X
I put in my claim since May, the airline sent me a receipt of €600 paid into compensair account that they provided. I sent the email to them they requested for my bank details bank statement and my ID I provided same and till date o have not received the money.. please can you tell them to send my claim. Thanks their customer service response is so generic
I have apply on September 2022 for 4 tickets, which my fly was cancel.
And all the time when i contact Compensair they say it takes 6-9 months and i diden't have a answer untill 8 september 2023, which means i got answer after 12 months and the answer was NO.
The fly company have reject becouse of weather conditions.
So for me they are fake and a company that i don't trust anymore.
AND STILL THEY HAVE NOT REFUNDED ME
My flight was originally delayed by 20 minutes and then an additional 2 hours while I was in the plane. Then it was cancelled at 1.20am. Pilot informed us that the flight will take place the next day at 4pm. Needles to say, frustration too over immediately. I contacted Compensair and told them this story. They took my case. Communication with them was a bit difficult as it took a day, sometimes two, to get a reply but I always got a reply. Eventually, after 2 weeks, after giving them all the necessary documents (ID card, flight info, drivers licence...etc.) I was eligible for 250 euro compensation and I got 175 euro. Thank you Compensair for your help.
I would however advise Compensair to make clear what % they are taking from the overall sum. "We take a percentage from the sum" is not really informative!
I have received my compensation even after longtime, but i did receive it, but i don’t know why is only for one passenger and in my reclamation was for 2 ppl also the ticket for 2 persons…
Thank you Compensair team
It is looks like scam, he write me Arline approve compens but i have only paypal he asking me to Open account at Wise. When i asked to refund to arilne because wizzz offer me to ad wizzzair balance he told me it is impossible and after 6 month this money will be he is own.
Compensair 回复2023-08-02
Dear Shota,
thank you for your review.
We regret that you have not yet received the payment.
Please note that as confirmed via email on 13.06.2023, the compensation payment was received on your application. We are waiting for the required data from your side for transferring money to your bank account. As explained via email, unfortunately, the bank transfer to Paypal account is not possible. On 31.07.2023 we have sent you the detailed instruction on providing the details requested for the transfer, please check your e-mail inbox.
More information regarding generally requested bank account details for the transfer can be found in our Payment policy at the link: https://www.compensair.com/en/payment-policy/
If you have any additional questions regarding getting your compensation amount, please contact our support team by e-mail [email protected], or write to us through the website https://www.compensair.com/en/ (messenger in the lower right corner), and we will be happy to assist you.
We hope this information is helpful.
I appreciate that Compensair provided everything for us. The process took a little longer compared to what I read in feedbacks from other clients. I also had to provide the same information several times (that is maybe why the whole process took almost two months). In addtition, the fee that Compensair took was higher than I expected (around 30%). But overall, I am glad that service like this exists and you can get a compensation for your delayed flight thanks to Compensair. So I can recommend it.
Got my compensation paid into my account recently, though they removed some processing fees, but the overall process was very good, no stress and all done online. I would recommend every time.
One of biggest cheating company, never ever rely on this company. They are not transparent and not giving correct information, i was able to get 233 Euro out of 400 Euro. Almost 50% deduction. Even they are talking about some intermediary banking cost which is not clear and not probable. They are not helping they are stealing.
For the first time I was faced with the cancellation of a flight,I turned to this company for help in compensation,everything went well, if not taking into account the fact that they take a large commission, I received only 170 euros out of 250,a big delay in payments (I waited more than two months).I recommend contacting the airline directly rather than through this service.
The entire process was smooth, the customer service good and in about 6 months I have received the compensation for the flight delay.
The reason I do not give 5 stars is because the 30% comission is a bit high and though I sent the compensation claim for me and my partner, they were not processed togheter so we will have to wait another 6 months for my partner compensation
Good job, we receive a compensation from ryanair of 800€ (400x2) after months with no effort. 240€ was the fee. I think is high but I had nothing to do.
Iwould repeat with them
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