Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly responsive support and professional team that manages travel disruption claims with remarkable efficiency. People note that the overall reimbursement process is extremely smooth, with clear and reassuring updates provided consistently throughout the procedure.
However, some people mentioned experiencing lengthy delays, repetitive automated responses, and a frustrating lack of updates regarding the true status of their cases. Consumers also felt that the service fees charged upon successfully receiving a refund were significantly high. Reviewers noted that waiting for prolonged periods without proper progress reports caused unnecessary frustration.
Waste of time and money. Better to do it yourself than to use this service.
Took a long time to get the money back, cost a lot of extra time that I could have used to handle it myself.
I did get something back, which is why it’s a two-star instead of a one-star rating.
They claim their service is easy to use and it saves time from doing it yourself, but the process was so I’ll communicated, and (deliberately) stalled that I really would have save a lot of time and money to just do it myself. Their fee is high and they are not transparent about what exactly they receive back and what percentage of that they’ve charged.
I really would advise to either use another agent or to do it yourself! Using Compensair’s services is truly a waste of time and money, and on top of all of that the communication is not friendly or transparent. Save yourself the headache.
Be aware of their service. They are not trust worthy. Their fee is 30%, it is too much. I was so stressful when my flight was cancelled and my friend sent me a link for this service. I filled the form and when returned home I filled the form to air company straight and in a few days I got compensation. But before it compensationair let me know that the company denied my compensation. I do not think that they did anything about it, they did not claim but received my third compensation for my.big mistake.Never could give them opportunity to earn money that I deserve. Not fair and honest.
They did all the work for me and after 6-7 months I received a compensation from the airline. The only negative thought is they never explained how much their fee was and in the end I received less than I was initially shown. ( not sure if the figure they showed included the fee or not). But definitely worth it ! I recommend this company.
My travel agency won't send me my booking information and itinerary and although I've sent Compensair a power of attorney they do not contact the travel agency by themselves. My friend registered the claim by himself directly with SAS and payment was made within a week and it's a really simple procedure, would have I known. Do it by yourself, avoid these services that take large fees.
Of the refund amount due of 400 euros, the amount of 280 euros was transferred to my account. I did not have to approach the airline to obtain this compensation.
The Compensair company took over all the work to receive compensation for the delayed flight. If you do not want to waste time and effort on contacts with an air carrier use the services of Compensair.
My flight from Yerevan to Vienna was delayed for 14 hours. As a result i missed my final destination all together, as the connecting flight was the only one available and no alternative was found. Compensair got me a compensation from Austrian Airlines through very easy process. It took 1.5 months to receive the amount. I am very happy it was taken care of by someone who knows what they are doing and i didnt end up claiming the compensation by myself. Thank you.
The only downside was that according to law the the amount of compensation should be higher and i didnt get the explanation why it is not the maximum amount. And it was paid in usd instead of eur.
Really bad experience, at the end it wasn't even an achievement of the company that I received the compensation (3 years after). Really annoying, emails all the time once that they wanted to receive their percentage, otherwise they answered me once in a few months...really to be avoided
Travellers BEWARE!! I'm really surprised that UK gov let this Russian company to operate (although stated operate outside Russia - Singapore & London offices). It's all misleading and I think my husband got the link when our BA flight was cancelled. In all panicking, my husband was trying to help by submitting a claim while I was doing it via BA website & Admiral (travel insurance). There's nothing stated clearly that (1) Submit compensation claim via your airline first (2) Compensair charge 30% fee even if the claim is being pursued independently by yourself directly with the airline
You better off submitting the claim directly with the airline and won't get charge for it. If the airline rejected your claim, it is very very unlikely Compensair can help you anyway. It's totally absurd that Compensair did nothing but requesting us to pay them 30% fee despite the claim was approved by BA directly against my direct submission to them and not via Compensair.
No update, no info, they don’t know what is going on with the case. Lufthansa flight, received court notification that LH owe me, compensair still says no info. Don’t recommend. Waste of time
Terrible experience, almost a year ago the airline agreed to pay and you MUST fill a form so the airline transfers the money to Compensair. I did so, and never saw my money. For me thats way more than shady. Watch out!
Compensair 回复2022-02-02
Dear Enrique,
As we wrote to you earlier, we are working with the passenger protection authorities on your application. The authorities have ordered the airline to pay compensation, but no transfer has been received from the airline. Therefore we are continuing our investigation.
Please note that we always meet our obligation to pay compensation to passengers if we receive a payment. The airline usually notifies the passenger of the payment, even if the payment was sent to a representative and not the passenger directly.
We have already asked you for confirmation that we have received your payment, but you have not yet sent us your confirmation. Please send a confirmation to [email protected].
Almost 2,5 years ago I submitted a simple case to be taken care of by Compensair. In the meantime I have heard from you only to repeatedly submit some paperwork, including my passport.
Is 2,5 years a standard waiting time not to receive any feedback? Shall I wait next years to have my compensation fully ruined by inflation? Thank you for your response.
They say that my flight from Istanbul to Moscow is not allowed for compensation, but in fact they just don't want to work with Montreal Convention, because it is hard. They just accept only EU flights, because it is easier. Useless and lazy company in case your flight is not in EU.
Compensair 回复2021-10-27
Thank you for contacting our company. We work under Regulation 261/2004 and under Turkish law. We inform passengers about this on our website.
They can`t do more than you to collect your compensation
When you complete a request for compensation for flight delay or cancellation, they will ask the airline to pay the compensation, the airline will refuse, but compensair will not go to court or the authorities in order to protect your rights. This means you should claim your compensation yourself directly from the airline.
My experience with claiming compensations was the following:
1. Vueling agreed to pay when contacted directly
2. Air Baltic refused with a contrived reason and Compensair couldn`t do anything
3. With Finnair, Compensair couldn`t do anything, but I received 50 euro directly as a compensation for extra expenses, without Compensair help
4. Wizz Air refused to pay when contacted directly, and I doubt that Compensair will be able to do something
Compensair can`t even explain why I can`t get a compensation in my case - they simply say that the flight was cancelled due extraordinary circumstances, without describing which.
Compensair 回复2021-10-01
We are sorry that we were unable to get a compensation for you this time. Our commission is fully success-based, so we are using all available legal tools available to obtain compensations for our clients.
Your flight disruption was caused by extraordinary circumstances, which the airline could not influence. Unfortunately, in this case the compensation is not due.
We continue working on your two other claims.
I tried with these guys several times in the past, it did not work, but the circumstances around the flights were different. This time I didn`t count on anything positive much, but amazingly: I filed the papers with Compensair 15 min after I learned about the 3h5m delay of my flight, and 4 months later I am notified by them that they will send me the money (minus 30%, of c, which I knew of and is even not so much for the job they do!)!And 1 day after I see the money landing on my account. So this time I have nothing but praise for them! Way to go!
The got m’y compensar 4 motns ago and never paid me. Thats stealing
Compensair 回复2021-08-30
Dear Enrique,
Thank you for your comment. Unfortunately, the information that we received a payment on your application is not correct. Information on the status of the application has been sent to your email.
Hi all,
My case is over 2 years old and whenever I chase compensair I get the same answer - it is in a queue to be sent to the court. They have never got in touch with me; I was the one who kept chasing for an update. After 2 years I still have not received compensation or at least a plan on how we can get it and what is the actual status of the case. Very very poor communication and no activity on the case at all. I would not suggest using this company, as there is no customer service.
Compensair 回复2021-08-12
Thank you for your comment. We are also interested in resolving the issue as soon as possible, because only in the case of successful collection of the payment we get a commission for the work. There is probably no way to file a lawsuit on your application at this time.
The status of the request is available to the passenger in a personal cabinet, also we inform about status changes by mail (unfortunately, letters often get to spam). You can email us at [email protected] or via the feedback form on compensair.com (in the bottom right corner).
I’ve been waiting more than a year. The airline agreed to pay but Compensair won’t pay me claiming different things and getting as responses “copy/paste” answers and “read the agreement”. Plus they aren’t clear about the amount to be deducted because it’s not only the commission but also “VAT” and bank commissions. ZERO trust!
Compensair 回复2021-07-27
Thank you for your comment. Please note that VAT is zero for most countries. For more information you can get from the support service by writing to [email protected]
After 10 month of waiting compensair transfered money to my account. Need to mention, that communication with team was great, they were always available. The only disappointing thing was that they didn't warn me about 30% that they take from refund, which was big surprise. You need to talk about is before you start process,not when you transfer money, simple negotiation.
Besides that thank you compensair team.
Compensair 回复2021-07-27
Thank you for your comment. We reflect the fee information in the User Agreement and on our website. We will make this information more accessible to our customers. Thank you for your cooperation! We wish you travel without force majeure.
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