Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly responsive support and professional team that manages travel disruption claims with remarkable efficiency. People note that the overall reimbursement process is extremely smooth, with clear and reassuring updates provided consistently throughout the procedure.
However, some people mentioned experiencing lengthy delays, repetitive automated responses, and a frustrating lack of updates regarding the true status of their cases. Consumers also felt that the service fees charged upon successfully receiving a refund were significantly high. Reviewers noted that waiting for prolonged periods without proper progress reports caused unnecessary frustration.
After some frustrating months battling on my own to get compensation, I went through the process of submitting a request through Compensair, though NOT going through with my application when I realized in the small prints, that the payment was 10% of the refund.
All these months I heard nothing from them anyway, and no trace of the officialisation of my "commitment" to them, and after mails and tweets back and forth with my TRAVEL AGENT, THEY told me that Iberia had finally agreed to go on processing my reimbursement. End of April, I FINALLY get my refund, and suddenly 3 weeks later, Compensair shows up to ask me to pay my fee !!!!
This is an enormous crookery !!!! Shame on them !!!
Compensair 回复2021-05-26
We are very sorry about this situation. The information that we charge a commission after a successful collection from the airline is reflected in our User Agreement and Price List.
More than a year since I claimed a flight with Compensair. It is shameful!
Compensair 回复2021-05-12
Dear Tania!
We're very sorry that the process took so long. If third parties are involved, such as passenger authorities, our lawyers can't influence the timing of the process.
Hi! March last year i got a ticket cancelled,a few days later i got in contact with compensair. Ever since,one year now , everytime i 'd ask if they have any update on my case ,i'd get the same answer : a legal action is being prepared on my application.Really? This has been happening for a year now and im really dissappointed.
Compensair 回复2021-04-08
We are very sorry that the application process takes so long. If third-party bodies are involved (courts, passenger protection authorities), our lawyers have no way of influencing the timing of claims processing.
You can write to us via messengers (feedback form on the site) or e-mail [email protected] to find out the status of the claim
my claim We have contested the airline's refusal. It the airline does not respond within 30 days, we will consider to file a claim to consumer protection agencies
Last updated on 2020-03-04
How you can see that now is 29.09.2020
and when i was asking the all the time saying that i need to wait they will conatct with me... already passed long time and no any information.....
and when i asking to cancel the claim i will use other company the sendi me the agreement:
According to the User Agreement :
2.6. The Client has the right to terminate the Contract within 7 (seven) days from the date of its conclusion unless Compensair sends relative documents to the airline within these 7 (seven) days.
2.13. The Agreement terminates, when:
2.13.1. Compensair has successfully recovered Compensation/Refund in accordance with the Client's Case. The agreed sum was transferred to the Client with a deduction of an established Service Fee.
2.13.2. Compensair has established that it would be futile to continue to pursue the Case after conducting an in-depth review of the case and has advised the Client to stop further work.
Dont use this company!
Got compensation but if it wasn't me checkin for the update I would have no idea actually got it. No email notification or anything. Although from then on got the money within a week from providing bank details
Paid comission-no received compensation, poor communication
Paid comission and not received compensation for month.
Lack of communication among Customer Service and client.
Still do not know when I will receive my compensation.
They asked me to wait for 3 weeks after I paid their service fee, since then I still did not receive any amount of my compensation. Afterwards, I was asked to wait for one more week.
Any explanation what is going on. I do not even know when I will receive my compensation..
Claiming was a pretty easy process however after doing some research post claim. I found that I had received less than what a friend did when using a different agent for the same flight and claim.
After the claim was accepted I had several emails reminding me about the agency’s cut of the money (which was also higher than the agent my friend used) even tho I was yet to receive it from the airline.
Would recommend shopping around to get the best compensation available
After 6 months of waiting, absolutley nothing happened and i claim directly the airline and they refunded my money very fast. After 4 months after i got my money from the airline, Compensair asked for money for job they didn't even do. Me and my friends will never use their services again !!!
I have paid unnecessary commission to the compensair. as I have already received payment from another third party which was constantly in touch with me and was updating me with the process, unlike Compensair. Compensair contacted me after the payment is received which implicate the fraud and I am quite disappointed as I had to pay a service charge for service which I did not receive.
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