Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly responsive support and professional team that manages travel disruption claims with remarkable efficiency. People note that the overall reimbursement process is extremely smooth, with clear and reassuring updates provided consistently throughout the procedure.
However, some people mentioned experiencing lengthy delays, repetitive automated responses, and a frustrating lack of updates regarding the true status of their cases. Consumers also felt that the service fees charged upon successfully receiving a refund were significantly high. Reviewers noted that waiting for prolonged periods without proper progress reports caused unnecessary frustration.
I flew on September 30, 2023 from Rome Fiumincino to NY (JFK) with over seven hours of delay and I entrusted myself to this pseudo agency convinced of simplifying the refund operation.
In 8 months nothing has been resolved and the answer that is always given is: «our lawyers are working».
I advise you to avoid this service and use other similar ones. Unfortunately they are not very serious, they do not respond except through pre-set answers and you will only waste time and the possibility of getting your money.
Compensair 回复2024-05-29
Dear Claudia,
Thank you for your feedback.
We deeply regret the delay in processing your compensation claim and any inconvenience this has caused you.
Our legal team is continuing negotiations with the airline regarding your request. Unfortunately, when dealing with third parties like airlines, the timeline for resolving issues can sometimes be beyond our control.
We share your desire for a swift resolution, as our commission depends on successfully securing compensation from the airline. Our team makes every possible effort to expedite the process, and we appreciate your continued patience.
If you have any further questions, we would be happy to assist you.
I have been trying to receive my compensation for 6 months. They say they cannot send money to the USA because we do not have IBAN numbers and yet we have SWIFT numbers. Also every photograph I send of my passport is never the right size for them. I feel this is a scam. Helga was not helpful.
Compensair 回复2024-05-30
Hello,
We apologize for the difficulties you experienced in receiving your compensation. The payment was successfully sent on May 21, and we have received your confirmation of receipt. Thank you for your patience as we worked to resolve these issues.
If you have any further questions or concerns, please feel free to reach out.
I submitted a claim and I am waiting to resolve the issue. I do not know the percentage that this company use for this service? And I like to know from your experience how long cost to receive the com
This company until now informed me in suitable way
Appalling
they took a year to respond just to shut down our claim leaving it to late to go elsewhere now after a absolutely shocking experience flying with a 1 year old baby ! We spent 2 days at an airport abroad, sleeping there, treated shockingly, the airline told us we would have somewhere to go until our flight rearranged but this never happened after trying and trying. Also refused to give us blankets /heat up milk for baby to go sleep /had a cleaner purposely wake up our 1 year old at 2am and when we asked him to stop repeatedly he laughed pointed at our child and carried on.
Disgusted that our flight got cancelled, we were treated so badly, come to this company hoping for some help and are useless !
Do not use
Contact airlines directly yourself !
This company is scam
Compensair 回复2024-04-10
Dear Poppy,
Thank you for your feedback.
We deeply regret the difficult situation you've faced and understand your frustration at being unable to receive compensation.
Regarding your claim, the prolonged consideration was significantly impacted by the airline's delayed response, over which we unfortunately have limited control. Additionally, the airline refused compensation, citing extraordinary circumstances as the reason for the cancellation. Despite the eagerness to challenge this decision, our legal team determined that contesting it would not be possible due to the circumstances surrounding the cancellation, especially considering that the majority of flights were disrupted during that time.
We remain committed to assisting our clients in securing compensation, but there are situations beyond our control.
If you have further questions or concerns, please don't hesitate to contact us.
Dear All ,
I want to warn you about this company.I applied directly the airlines and they sent me positive reply.
But this company threatened me that they sent me both emails and within whatsapp they said they would send my case to their lawyers.I said them I solved my problem by myself directly with the airline but they still continue to threaten me.Please pay most attention to this company.
Compensair 回复2024-04-08
Dear Senem,
We appreciate you taking the time to share your concerns with us.
In your case, our support team simply provided excerpts from our Terms & Conditions, which are publicly available on our website for all our clients to review. As per our terms of service, we do not close a case once a claim has been submitted to the airline by our team.
Furthermore, the clients confirm that at the time of submitting the application, they are not independently pursuing compensation from the airline.
We regret any misunderstanding that may have arisen from our communication.
Ultimately, we have decided to close your case, and the matter has been resolved.
If you have any further questions or concerns, please feel free to reach out to us.
I' m really dissapointed with this company. They tell you that they have your compensation ready within a month from your claim and then , when you give your data, nothing happens. It' s been more than 2 other months and they haven' t payed me yet!!!
Compensair 回复2024-04-02
Dear Eva,
We are truly sorry to hear about your disappointing experience with our company and understand the frustration of not receiving your compensation. Unfortunately, based on the information provided in your review, we are unable to identify your case in our system and provide a detailed comment on the situation.
To expedite the resolution of this matter, we kindly ask you to reach out to our support team directly via email at [email protected]. Providing us with additional details will allow us to investigate your case thoroughly and take the necessary steps to resolve it promptly.
Once again, we apologize for any inconvenience and appreciate your cooperation in resolving this issue.
I asked for a refunding in May 2023. Nothing happened till February 2024 ( they always told they were working on it ) and then they told me my refunding was rejected by the air company ( RyanAir ) for something not true. I knew RyanAir was not willing to refund me, that's why I asked help to Compensation Air, but they did nothing to challenge RyanAir position. Basically RyanAir's position was the flight was cancelled for a strike, but there was not any strike that day and all the other flights were not cancelled that day. Compensation Air was not of any help to contest RyanAir for 9 months, I just lost time to go with Compensair
Compensair 回复2024-02-26
Dear Sergio,
Thank you for your feedback.
Regarding your claim, we pursued it with the airline but unfortunately received a refusal for compensation. The airline cited a strike as the reason for the cancellation. Despite our eagerness to challenge this decision, our legal team determined that contesting it would not be feasible due to the circumstances surrounding the cancellation, which were recognized as extraordinary by Italian passenger rights authorities.
We remain committed to assisting our clients in securing compensation, but there are situations beyond our control. We regret any frustration this may cause.
If you have further questions or concerns, please don't hesitate to contact us.
They have been trolling me for months end now. They received the compensation from the flight company but is not sending the compensation to me. I need someone higher up contacting me on this matter and sort it out if not I will make legal actions according the EU legislation
Compensair 回复2024-04-02
Hello!
Thank you for your feedback. We acknowledge your concerns regarding the compensation process and regret that you have not yet received the funds.
We confirm that the compensation from the airline has been received for your claim. However, in order to process the payment, our banking partner requires additional information. We have sent a request for these details to your email address. Kindly check your inbox, including any spam or junk folders. Once we receive the necessary information from you, we will promptly proceed with the payment.
We appreciate your understanding and cooperation in this matter. Should you have any further questions or require assistance, please don't hesitate to contact our support team via email at [email protected].
I would give zero if there would have been an option.
Who so ever needs to claim for a canceled/delayed flight, should directly contact the airline.
In my case the airline was ready to pay to my account the entire compensation amount. However, it was my fault that I believed compensair before I heard back from airline. They charged 30% for no reason and no service, troubled me more than my canceled flight. I was assured that everything would proceed smoothly, and I need not worry about any complications. However, there were additional terms being presented to me.
One specific concern is the apparent requirement that the bank account used for the compensation transfer must be in the EU.
Compensair 回复2024-02-02
Dear Supriya,
We're sorry to hear about your dissatisfaction with our service.
It's important to note that airlines don't always readily agree to compensate passengers for flight disruptions when contacted directly. Our aim is to simplify this process and handle the complexities on behalf of our clients.
By submitting your claim through our website, you agreed to our Terms & Conditions, which includes an agreement not to engage with the airline independently after filing through us. Additionally, please note that our Payment Policy outlines a standard 30% success fee.
While we regret your dissatisfaction, our legal team worked diligently on your behalf and successfully secured compensation from the airline. Despite the challenges you faced, we upheld our commitment to you by processing the compensation payment after deducting our fee.
At first I didn't want to believe it because these types of agencies promise a lot and then don't do anything. But quite the opposite, in a short space of time I received, thank God with the intervention of Compensair, I received my compensation. Now the remaining 3 passengers are missing. I believe that with the help of Compensair they will also receive it. Thank you Compensair and the 5 stars are on the way for you!
I think it took long time and the money was not enough for.
Compensair 回复2024-01-11
Dear Alkis,
We understand the frustration when proceedings take longer than anticipated. It's essential to note that when dealing with third parties, such as airlines, the pace of resolving complaints can be beyond our control. Our legal team works diligently to reach a swift resolution for each case, given that we do not charge any fee until the airline pays for the compensation.
Regarding the compensation amount, please note that the sum is determined by EU Regulation 261/2004. In your specific case, we secured the maximum allowable compensation of 250 euros and transferred 175 euros to your account after deducting our 30% commission. Further information about our service fee can be found in our Payment Policy: https://www.compensair.com/en/payment-policy/
Thank you for your understanding.
Still waiting for my money !!! The wired transfer didn't get trough the first time, even tough i'm used to it, the sad thing is that compensation was approved from the airline, now i'm waiting for a second review from a fake team to match the numbers and authorise my second wired transfert. For god sakes it's been 6 months and still nothing !
Compensair 回复2024-04-24
Dear Mahmoud,
Thank you for sharing your feedback with us.
We regret that the payment process took longer than expected, causing inconvenience. However, our team successfully secured compensation from the airline, and we have already transferred the funds to you. Typically, funds are credited within 7 days, so the payment should already be in your account.
If you have any further questions, we would be happy to assist you.
one We haven't received the money yet, how will the money be there will be feedback
We haven't received the money yet, how will the money be there will be feedback
Compensair 回复2024-02-05
Dear Aneta,
Thank you for your feedback.
We'd like to inform you that the payment was processed and sent to your account on December 9th. Additionally, we have also sent the payment document to the email address provided in your claim, so please check your email inbox, including spam or junk folders. We recommend contacting your bank to locate the payment using the provided document.
If you have any further questions or need assistance, feel free to reach out to us.
It is afull i have written claim on 01/08/2023 and they still have not recived the funds from the airlines, by the way my friend have recived it a long time ago. It could not be hidden. It has passed more than 6 months it is unacceptable. Please avoid this service at any cost. They are amateurs that don't know what are they doing. They replay with same message every time i wite to them.
Compensair 回复2024-02-05
Dear Martin,
Thank you for your feedback.
We deeply regret the extended waiting period and any inconvenience this has caused you. We understand how frustrating it can be when things take longer than anticipated. Unfortunately, when dealing with third parties like airlines, the timeline for resolving issues can sometimes be beyond our control.
Nevertheless, according to your claim, our team managed to obtain the compensation, and we transferred the payment to your account on January 12th. Typically, funds are credited within 7 days, so the payment should already be in your account.
If you have any further questions, we would be happy to assist you.
I don't recommend this service.
I made a compensation request to Compensair in September 2020 for a Ryanair flight that was delayed for 4 hours. In July 2021 Compensair replied that airline had agreed to pay compensation and asked for additional details of my account and documents. But! Later Compensair began to claim that Ryanair allegedly refused to pay and their lawyers were going to sue. And now, 2,5 years later, Compensair have been giving me the runaround, writing the same responses.
My family, who traveled with me on the same flight, received compensation a long time ago through other companies. I suggested that Compensair’s lawyers refer to this precedent in court, but no reply. I suspect that Compensair received and pocketed my compensation a long time ago.
Compensair 回复2023-11-30
Dear Evgeniya,
Please accept our sincere apologies for the delay in processing your compensation claim, and we deeply regret any inconvenience this may have caused. We understand your frustration at not having received your compensation yet.
We indeed received a positive decision from the consumer protection center for your claim. Consequently, we informed you about the agreed payment and requested additional data. However, the airline has refused to comply with this decision and pay compensation, and the passenger rights authority cannot enforce it. We will make another attempt to persuade the airline and do everything possible to secure the payment. We share your desire for a swift resolution, as our commission depends on successfully securing compensation from the airline.
Regarding your concerns about the compensation funds and the possibility that we have received your money without disbursing it, we want to assure you of our commitment to transparency. We strictly adhere to the terms outlined in our User Agreement, ensuring that clients are promptly notified upon the receipt of compensation.
Our team will make every possible effort to expedite the process, and we appreciate your continued patience.
Thank you for your understanding
Regards,
Compensair team
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