Most reviewers were let down by their experience overall. Customers frequently mentioned severe problems with unhelpful customer service representatives, noting how difficult it is to reach anyone for assistance. Furthermore, consumers struggled constantly to obtain refunds and faced endless disputes after receiving incorrect or missing items. Buyers also faced extensive shipping delays and poor product quality across many orders.
Some people were satisfied with the timely delivery of their purchases and found the items to be reliable and well-packaged. Other consumers noted that they always received their specific jerseys and goods exactly as described without any trouble.
DHgate has THE WORST customer service! They don’t help you I dont even know what’s the point on having a team for that purpose do not buy from them
DHgate 回复2026-10-12
Hello Karen Cordon,
Good day!
Thank you for contacting DHgate. I understand if you feel that no one is helping you. Please allow me to assist you.
Could you please share more details about your concerns so I can better assist you? If you have an order number, kindly provide it so I can review the details and determine how best to help you.
You can also reach out to us through DHgate's official Facebook page.
Thank you and have great day!
Regards,
Joy
Dhgate Customer Service
,
Very disappointing experience with DHgate – seller exploited the system and DHgate refused my refund
I ordered an item on DHgate that was supposed to arrive within around four weeks. The seller had almost four weeks to ship it, but the item was not actually shipped within that period.
Instead, the seller marked the order as “shipped” before the deadline and entered a tracking number. However, the tracking information clearly showed that the package had not actually been handed over to the carrier until much later. In my view, this was done to prevent me from cancelling the order after the shipping deadline had passed.
As a result, instead of receiving the order within the expected four weeks, I had to wait around six weeks in total.
I contacted DHgate support and explained the situation, including the tracking information. However, DHgate simply rejected my refund request without giving me any meaningful explanation or justification. The support chat was then closed, leaving me with no proper resolution.
The seller's only response was simply: “No refund.”
I also do not want the item anymore because it appears to be a counterfeit branded product.
What is most disappointing is that DHgate appears to accept the seller's behaviour and released the payment to the seller despite the evidence I provided. I expected DHgate to investigate the actual shipping date and protect the buyer, but instead my complaint was rejected without a proper explanation.
Based on this experience, I would strongly recommend being very careful when ordering from DHgate.
DHgate 回复2026-10-12
Hello dynamo,
Good day!
Thank you for contacting DHgate. I understand that you would like a refund and are unhappy with the item because you believe it may be counterfeit. Please allow me to assist you in resolving this concern.
Please provide me with the order number so I can check and review the case and see what I can do to help.
You can also reach out to us through DHgate's official Facebook page.
Thank you and have great day!
Regards,
Joy
Dhgate Customer Service
,
⚠️ BE VERY CAREFUL WITH DHGATE!
I want to share my personal experience so that other buyers can be more careful.
I provided the correct delivery address. However, the seller shipped the package without my full name and surname — Gasparian Armen.
I live in a multi-unit building where 12 different apartments and 12 different families share the same address. Without the recipient’s name, the postal carrier could not determine which apartment the package was intended for. As a result, the package was returned to the sender.
I personally went to La Poste, where I was told that the problem was the absence of my name and surname on the shipment.
Despite the fact that the address was correct, DHgate initially refused to refund me, claiming that the address was incorrect.
Now DHgate has itself confirmed in writing that the address on the seller’s shipping label exactly matches the address I entered in the system.
I never received the goods, and I still have not received my money back.
I am sharing this as my personal experience and warning other buyers: always make sure that the seller puts your full name and surname on the package, not just the address.
Please be very careful.
DHgate 回复2026-10-06
Hello Armenl, We sincerely apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
Failed to fullfill my order. Ordered weeks ago and item never set. kept changing the delivery date so after waiting for 12 weeks I cancelled... no contact from company t explain delay....also the Green Shipping Protection for PO# 320801385313 was cancelled and was to be refunded - I am still waiting 3 weeks later.. terrible service and still owe me money!!!
DHgate 回复2026-10-06
Hello Jaquelinel, We sincerely apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
absolutely terrible i bought the recommended size for my weight and height that was posted on the products listing i received it and it was far to large i opened a dispute for a refund of return they told me no basically and never responded back to me seller completely ignored me aswell so now i have a £70 item with no use at all
DHgate 回复2026-10-06
Hi Paige, We sincerely apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
hard to distinguish genuine review, lots of bot comments
DHgate 回复2026-10-06
Hi C C
, We apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
Beware of this seller nice_clothing_three_ as they are sending out defective nike gear that's cheap looking with nike signs in wrong place.The sad part is they dont honor there mistakes even if you send pictures.And the dispute team is no better.
DHgate 回复2026-10-06
Hi A. S.
, We sincerely apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
NB tk_jersey seller on Dhgate. Not Dhgate as a whole
Please be aware this is about the Seller tk_jersey in particular and not dhgate in general.
So I bought an NBA jersey from the same seller as the last item I bought was great quality and arrived pretty quick.
This time however a completely different experience. it took a month to deliver which is one thing. That maybe can't be helped . However when the jersey arrived the name and numbers on it were hot pressed on and not embroidered like my last jersey. Same price but much worse quality. Then when I mentioned this in a message to them I was told they randomly decide if it will be embroidered or hot pressed if not specified. This is completely ridiculous as firstly nowhere does it mention you need to specify this and secondly who would ask for hot pressed which is of lesser quality and will not last as long as embroidered, especially at the exact same price. I'm actually very angry about this and their response about having to specify is absolutely ridiculous. That is them taking absolutely no responsibility.
Please please don't use this seller. They are all friendly and nice when you buy but then any issue it's all oh friend this and that without any real resolution of their mistakes.
DHgate 回复2026-10-06
Hi Andrew, We sincerely apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
Many sell cheap goods but also use cheap shoppers unreliable partners that goods are said it is delivered but they are not, mediation takes and takes as each time a seller responds it takes longer!! Better use Aliexpress all my goods there arrive!
DHgate 回复2026-10-06
Hello Michael, We sincerely apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
I’m fed up with the seller, Tinybloom. I requested a refund, but he rejected it and asked why I wanted one; I told him I was afraid he wouldn't send the item.
DHgate 回复2026-10-06
Hello Shadi
, We sincerely apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
I had only one item come in a box. The vendor agrees that the other box was lost . The GH gate said my account is closed. I did not have the box to take a picture. Would I? The vendor admitted it and told me to pick other things. Now it doesn't.Do not buy. I even paid extra for insurance
DHgate 回复2026-10-06
Hello Kim, We sincerely apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
Hi Christian, Thank you for the feedback. If you need help, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
Package not delivered at my address, ended up being stolen
Ordered early september, was programmed to be in octobrer, received a notification it was delivered mid september. I put my address for the delivery and it was dropped on a random shop in my city. I went there and the package was already gone (I was working the whole day, so too late I guess and someone snatched it). The owner didn't ask for any ID. Opened a mitigation and it was refused despite my evidences of delivery. I notify this : Their document state that it was delivered at my door and I SIGNED IT. I've never signed anything nor I've seen what the package was like. Be careful with your orders and be ready to fight a lot to get your item/money back. That's basically a scam. Their document explicitly state that it was in person and at my door. None came. Their proofs was a paper stating that the conditions were delivery at my door and sign in person, as well as the package delivered to the OWNER SHOP HANDS. My proofs were my front door, my exchange with the delivery guy (with messages screenshots from me) where we can see where he dropped it and it's not at my address.
DHgate 回复2026-10-06
Hello Kévin, We apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
**FORMAL COMPLAINT AND REQUEST FOR IMMEDIATE REFUND**
Watch out with this company, complete crooks. I ordered a jacket which was nothing like the picture. I tried to return it, they would not return it, they mess people around with silly emails requesting you to take pictures of the item, in my case it was a jacket which is nothing like the picture. They ask you why you don't want to keep it and you have to prove material, size, send pictures, the emails go on and on and then they tell you if you don't respond by the next day the case get's closed and you can't even get a penny back. Trust me don't buy from them, they are the biggest crooks I have ever done business with. My letter to them below made no difference. Move past these people Temu is better.
To Whom It May Concern,
I am writing to formally complain about the way your company has handled my request to return an item and receive a refund.
I am **well within the permitted return timeframe**, and I have made my request in accordance with the return policy applicable to my purchase. Despite this, your company is refusing, or failing, to properly process my return and refund.
This is extremely disappointing and unacceptable customer service. A customer should not have to repeatedly argue for a refund when they have complied with the company's stated return requirements and contacted the company within the required period.
I am requesting that you provide, in writing, the **specific reason you believe I am not entitled to return this item**, including the exact provision of your return/refund policy upon which you are relying. If there is no provision that prevents this return, then I expect the return to be authorized immediately and my refund processed promptly once the item is returned in accordance with your policy.
Please do not continue to delay this matter or provide generic responses that do not address the fact that my return request was made within the applicable timeframe.
I would prefer to resolve this directly and reasonably with your company. However, if you continue to refuse to honor your stated return policy, I will consider escalating the matter through the appropriate consumer complaint channels and, where applicable, disputing the transaction with my payment provider.
Please confirm in writing that the return has been authorized, provide the necessary return instructions or shipping label, and confirm when I can expect my refund.
I would appreciate a prompt response and resolution.
Sincerely,
DHgate 回复2026-10-06
Hello Andrea, We sincerely apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
Used to be ok but recently everything I try and buy never arrives. You're led around the houses by the awful chat app/chatbot then you have a massive hassle getting your money back.
I won't be using this site again as it's a total waste of time.
DHgate 回复2026-10-06
Hi Al, We sincerely apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
A faulty and strange wFake prices, fake products, and a website full of errorsebsite with eccentric sellers
I found some products I had been searching for online on this site .. the site is full of technical errors and has a terrible design if you gave $10 to a beginner web designer the site would be better than this ..
Anyway the sellers, their responses, and their stores are strange and the prices are extremely strange, ridiculously cheap, but I said okay, let's give it a try .. I bought a product and the seller said the product would be shipped within 7-10 days. After I waited a full week, the order was canceled without any reason and the price of the product was increased
The bottom line .
Don't be fooled by the cheap prices on the site, they are most likely not real there is something strange and suspicious about the products, prices, and sellers and I confirmed that after my purchase
I just wasted my time
DHgate 回复2026-09-18
Hello Omar, We apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
Terrible buyer protection, they ignore clear evidence and protect scammers. I had a terrible experience with DHgate customer support. A seller sent me a completely incorrect item that did not match the description. Before purchasing, the seller explicitly confirmed the specifications in the official internal chat logs. I opened a dispute and uploaded unedited screenshots of this confirmation as proof. The DHgate mediator completely ignored the evidence, sided with the dishonest seller, and closed the dispute offering a ridiculous $2 coupon for a $43 order. Completely unfair and unprofessional platform. Shop here at your own risk.
DHgate 回复2026-09-18
Hi cliente
, We apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
Well, I ordered a McLaren F1 Racing hat on the 29th of August, and then I got an email on the 2nd of September confirming the order was on it's way. I used 17track to see where it was, and.. well, I think the tracking thing is broken as it didn't update at all, even when it was in the UK, it still said it was in transit coming from China. Anyway, I received it today, and was very confused as to why it was wrapped up in so much bubble wrap. Overall, it's not the best quality, but, I don't know what I expected from an unofficial hat, I'm happy anyway that it did show up.
DHgate 回复2026-09-18
Hello Sorcha, We apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
Dhgate allows scammers to continue scamming its customers by giving them a open platform. I complained about a scammer and they did absolutely nothing and the store continues to scam on the site as of today. Do not use the site
DHgate 回复2026-09-18
Hi George
, We apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
NOTHING BUT A SCAM. STAY AWAY FROM DHSHOE.COM AND ANYTHING THAT LOOKS SUSPICIOUS.
DHgate 回复2026-09-18
Hello Beth, We sincerely apologize for any frustration this may have caused. For further assistance, please contact our customer service team directly and please contact us via the following method: Open your DHgate app, go to [Account] - [Contact Us] - [Order-related problem/Report issues] - [Online Service).
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